What are the start times for shifts?

Shift start times vary depending on the position and location. Please contact your Talent Acquisition Advisor or email jobs@aca.aaa.com for specific details. (link: mailto:jobs@aca.aaa.com)

Are there different shifts available?

Yes, at AAA Club Alliance, certain roles offer a variety of shifts, including 2nd and 3rd shifts, primarily in our call center and fleet positions. Please contact your Talent Acquisition Advisor to verify shift availability for specific roles.

Do you offer shift differentials?

Yes, we offer shift differentials for eligible positions. Please inquire with your Talent Acquisition Advisor for more information specific to your role and location.

How do I accept my contingent offer of employment?

To accept your contingent offer, please follow the instructions provided by your Talent Acquisitions Advisor verbally and through the offer follow-up email.

What are the next steps after I complete signing my offer via the candidate portal?

After signing your offer and providing your government identifier, you can expect to receive an email from either our vendor and/or HR Shared Service team. This email will contain instructions to initiate the background and drug screening process.

What should I expect regarding the pre-employment background check process?

Our pre-employment background check ensures compliance with company policies and includes standard pre-employment county, national criminal background checks, and a drug screening. Please note offers are contingent based on a satisfactory pre-employment and post-employment screening results including criminal, drug, state, and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position. Certain driving roles may require additional screenings, including but not limited to, physical examinations (DOT and Fit for Duty), motor vehicle record reviews, and other assessments. You will be notified of any specific additional requirements and steps to complete this process.

My background check is complete; what’s next?

Once your pre-employment checks are successfully completed and results have returned, your Talent Acquisition Advisor will be in touch to confirm your start date and time for your first day.

What is a fitness for duty exam?

AAA Club Alliance is committed to upholding the highest standards in workplace safety. As part of that commitment, we require that all new hires in positions AAA Club Alliance has identified as “safety sensitive” participate in various pre-employment testing, which includes Comprehensive Pre-Employment Post-Offer assessments to ensure they can safely perform the job for which they are hired. A Comprehensive Pre-Employment Post-Offer assessment is a job simulation under the supervision of a licensed physician or physical therapist. The licensed physician or physical therapist will administer and oversee the job simulation, monitoring a candidate’s ability to perform the essential functions of the position. A candidate must be found capable of performing the job before they are officially hired and can begin working at AAA Club Alliance.

As a new hire, when do my benefits start?

As a new Associate, you’ll have immediate access to benefits such as accruing paid time off and participating in our wellness program. You can enroll in medical, dental, and vision coverage starting 30 days after your hire date.

What should I bring with me on my first day?

We are excited to have you on the team! We ask that you bring your documents to complete your I-9, a notepad, a pen since you may want to write down new information during training, and a positive attitude! Our team may reach out if they need you to bring specific items for your first day.

I’ve lost my Social Security Card; how do I replace it?

Please contact the Social Security office for assistance in obtaining a replacement. You can find most information and request a replacement on their website. Remember to bring your receipt for the new Social Security card request on your first day. (link: https://www.ssa.gov/number-card/replace-card?gad_source=1&gclid=EAIaIQobChMI3I3h38aXhwMVtGhHAR2yRwHSEAAYASAAEgL0h_D_BwE)

Do you get access to the services AAA provides their members as an Associate?

After completion of the New Associate Experience (NAE) program, full-time and part-time Associates are provided a complimentary membership up to the AAA Premier Battery coverage level. A spouse or dependent family member living in the same household may be added to the membership under the same coverage for 50% the standard rate. You receive all the services we provide our members which includes, 24/7/365 roadside assistance, discounted car care services, member-only discounts from over 30,000 retailers, personalized trips through our Travel Agent service, and more!

What is the pay schedule?

AAA Club Alliance follows a biweekly pay schedule

Does AAA Club Alliance provide training?

Yes, AAA Club Alliance offers paid training. Please contact your Talent Acquisition Advisor for specific details regarding training programs.

Does AAA Club Alliance offer internships?

Yes, AAA Club Alliance offers paid internships for students. As an intern at AAA Club Alliance, you will have the opportunity to contribute to meaningful projects, receive mentorship by industry leaders, and participate in activities designed to support your personal and professional development.

How do I apply for an internship with AAA Club Alliance?

We post open internship positions on our job board. Recruitment for summer interns typically starts at the beginning of the year.

Where are interns based?

Our internship locations depend on the needs of our business. Information about specific location can be found in the job posting for the specific internship position.

Can I get course credit for participating in an internship?

Each school sets different expectations for students seeking to receive credit for their internship experience. We encourage you to contact your advisor or career center at your school to inquire about receiving credit for your internship.

What opportunities are available for early career candidates?

We hire early career candidates for a variety of positions, check out our job board on our website to review our open positions.

What should I include on my resume?

Please include your name, contact information, work/volunteer history, education, and skills/certifications. We recommend that you review the requirements listed in the job posting. If you meet these requirements, ensure that information is available on your resume. Many local workforce development centers help create and revise resumes. Consider searching for one in your area if you would like help creating and revising your resume.

How do I prepare for my interview?

The interview is an opportunity for our hiring team to get to know you, and it is an opportunity for you to learn more about our company and the open position. Here are a few tips to help you have a successful interview: Dress professionally. If you have questions about appropriate dress based on the job, you can ask your Talent Acquisition Advisor for guidance. Plan to arrive on time for your scheduled interview. Communicate with your Talent Acquisition Advisor if you need to reschedule or encounter any issues arriving to the interview. Consider relevant skills and experiences that prepared you for this open position. Practice explaining how your previous academic and work experiences will add value to our organization. Visit our careers page to learn about AAA Club Alliance and review the job posting. Use this as an opportunity to get to know us. Plan to ask questions about AAA Club Alliance and the position.

How do I prepare for my virtual interview?

The interview process for many of our positions will start with a virtual video or phone conversation. Please consider these tips as you prepare for a virtual interview: Consider your surroundings. Minimize distractions so that we can fully focus on the great things you are sharing with us. Ensure you have set aside time to fully focus on the interview without interruptions. Prepare your electronic device that you will use for the interview by fully charging it and having a charger available. Utilize a space that offers reliable internet.

Who can I reach out to regarding reasonable accommodations?

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com and/or your Talent Acquisition Advisor. (link: mailto:jobs@aca.aaa.com)

I forgot my username and/or password; who can assist with this?

You can visit our career site, click on the top right corner where it says, “sign in” and then click, “forgot password”. You will need to enter in your email address to receive an email to reset your password.

What if my sign-in email is no longer active?

If your sign-in email is no longer active, you can create another user profile with your new email.

How We Hire at AAA | AAA Club Alliance

AAA Roadside Assistance technician standing and smiling next to his service truck

What To Expect In Each Step Of Our Application Process

Once you find a position that interests you, complete the application through our career site. You will receive a confirmation email that your application was completed and our team will review your information shortly.

What To Expect In Each Step Of Our Application Process

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Schedule

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Offer & Background Checks

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First Day

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Early Career Candidates

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Interview Tips

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Technology Assistance

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What To Expect In Each Step Of Our Application Process

Schedule

Offer & Background Checks

First Day

Early Career Candidates

Interview Tips

Technology Assistance