24 Hour Emergency Travel Assistance*
To access these services, call the Premier Member Services telephone number: 1-888-222-9688. The terms are defined under "summary of benefits" as outlined in the Travel Insurance Coverage portion.
Assistance translation services — If a Covered Person has the need to use any of the following Assistance Services, an Assistance Service representative will be available to translate or arrange for translation, by telephone, as needed for the purposes of providing the service.
Medical provider referrals, appointments, and admissions arrangements — If a Covered Person is in need of a doctor or medical facility, an Assistance Services representative will refer the Covered Person to the most appropriate doctors and facilities in the location they requested using a world–class proprietary database of leading hospitals ans physicians. If necessary, they will also assist the Covered Person in setting appointments and will also arrange the Covered Person's admission to a hospital or medical center. The Covered Person is responsible for all fees associated with the medical treatment received.
Emergency medical transportation arrangements — The Covered Person's benefits include access to a network of medical transportation and air ambulance providers. If a Covered Person has a medical emergency while traveling, an Assistance Services representative will arrange emergency medical transportation including evacuation. The Covered Person is responsible for any fees associated with such medical transportation.
Prescription replacement arrangements — If a Covered Person misplaces his prescription drugs, an Assistance Services representative will contact the Covered Person's pharmacy and obtain drug refill information on the Covered Person's behalf, if available. They will then make arrangements with a network doctor or pharmacist to supply a replacement to the Covered Person. The Covered Person will pay all associated costs.
Emergency visitation arrangements — If a Covered Person is hospitalized, such Covered Person's family may call an Assistance Services representative for help with travel arrangements to visit the Covered Person. The Covered Person and his family members are responsible for any costs of travel.
Emergency cash transfer arrangements — If the Covered Person's cash or Covered Person's checks are lost or stolen, or if he needs emergency funds for the payment of unanticipated expenses, an Assistance Services representative will make necessary arrangements for emergency cash to be transferred to the Covered Person. These funds, as well as any associated fees, will come from the Covered Person's family, friends, or credit accounts.
Emergency message center service — If the Covered Person is faced with an emergency, the emergency message center enables an Assistance Services representative to receive a message from the Covered Person and make appropriate attempts to deliver the message to its intended recipient. For example, if a Covered Person needs emergency surgery and is unable to reach his family, the representative will make repeated attempts to make contact until the family can be reached.
Lost ticket and document replacement arrangements — If a Covered Person loses a ticket or passport while traveling, an Assistance Services representative will provide information and help the Covered Person to obtain replacement documents, including tickets and passports. The Covered Person must pay for all associated fees.
Benefits apply during Covered Travel as defined under the Travel Accident Insurance section Individual Page for Travel Insurance Coverage
*Assistance benefits are provided and serviced by AGA Service Company.