AAA has been experiencing an unprecedented demand for battery service, at times even dominating the need for tow service, which is highly unusual for the Emergency Roadside Assistance providers. And, servicing those calls is not always as simple as a quick jump start - more than 30% of the calls have required a AAA technician to install a new battery on the spot.
“This sharp increase in battery calls is something AAA began seeing in early April, when Members found that vehicles, which had been sitting idle for a time, wouldn’t start when they were needed,” says Amy Parmenter, spokesperson for AAA in Greater Hartford. “Now that summer is here, there are additional factors at play as well”.
Summer travel, which, this year, is predominantly road trips, and extreme heat are both contributing to the number of calls AAA is getting for dead batteries.
By the numbers
In April and May, with overall call volume down about 25% over last year, calls for battery service were up almost 25% - and the number of new batteries installed during that two month period was up almost 60%.
In June, as call volume returned to near normal levels, dead battery calls remained higher than usual – with AAA installing new batteries on about a third of those calls.
3 Reasons for Increase in Dead Batteries
The number of calls for battery service has been so highly unusual for such an extended period, the AAA Allied Group is hanging out the help wanted sign.
“Our members count on AAA regardless of the circumstances – in a pandemic, over a holiday weekend or during a heat wave,” Parmenter says. “It is critical that we always have skilled technicians on hand to answer that call”.
Battery Warning Signs:
Not every failing battery reveals itself through obvious symptoms so take precautions to avoid a dead battery situation.
AAA Tips for Battery Care and Service
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AAA provides automotive, travel and insurance services to 58 million members nationwide and more than one million members in Connecticut. AAA advocates for the safety and mobility of its members and has been committed to outstanding road service for more than 100 years. The not-for-profit, fully tax-paying member organization works on behalf of motorists, who can now map a route, find local gas prices, discover discounts, book a hotel and track their roadside assistance service with the AAA Mobile app for iPhone, iPad and Android. For more information, visit www.aaa.com.
Who's in the Driver's Seat? The Transformation of Transportation
On Tuesday, October 17, 2017, AAA and TEDx Wilmington held the first TEDx Salon dedicated to ideas worth spreading in transportation.
This event had:
This TEDx WilmingtonSalon was organized in partnership with AAA
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