AAA Brandywine Car Care Insurance Travel Center

4.1 4.5 star 108 reviews

16301 Crain Highway
Brandywine, Maryland 20613
(301) 909-9519

Landmark: Located next to the Wawa store at the intersection for McKendree Road and Crain Highway.

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed

For after hours Travel Assistance 1-800-436-4222.

Services Offered

Car Care Center

Insurance

Member Services

Merchandise

State Inspection

Tag & Title

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Amazon Hub

Insurance Agents

There are currently no Insurance agents assigned to this location.

Find a local Insurance agent or call 1-800-445-0659

Upcoming Events

Travel Store Sidewalk Sale

June 28, 2021 – June 29, 2021 | 9:00 AM – 6:00 PM
SEE DETAILS Store Locator

108 reviews - 4.1 4.5 star

Marsha Lee 6/12/2021 4 stars

They were very welcoming and are trying to help me convert my membership to the military membership even after I have arrived home.

Larcenia Beauford 6/9/2021 1 star

Terrible! I wouldn't recommend this place for any repairs. Pricing is ridiculous. I tried to use them twice for minor services. The service tech isn't informative. I had to give it one star to post, other than that it doesn't deserve a star. Frustrated Customer.

ronami49 ronami49 6/3/2021 4 stars

Had the maps I needed and was out in a timely manner. The traffic at noon is terrible and one must be patient and not in a hurry.

Dat Nigga 5/22/2021 5 stars

Jordan Engel 5/7/2021 4 stars

Nice place, well staffed, full service

J H 4/29/2021 5 stars

K Kitchens 4/25/2021 3 stars

The initial experience was not good. After my complaints the manager tried to right the wrong. I still paid for an oil change that I wasn't supposed to. I do appreciate the district manager calling me back. The representative name Kee Kee was very unprofessional and rude. I went through it for 3 days. There is a whole unbelievable story but I hope that the district took my concerns and trained his crew. I will never return, however unless it is an emergency. It made me want to close my whe AAA account.

Tony Mack 4/19/2021 5 stars

Excellent!

Darrie Washington 4/13/2021 4 stars

Yvonne Taylor 3/31/2021 4 stars

Good service

Mark Queen 3/15/2021 5 stars

An very wonderful experience

Terry Cox 3/9/2021 5 stars

I always wondered why people kept AAA membership until my son who was away at school needed a tow that wasmore than a few miles. Also, certain membership levels offer quite a few perks. Still auto services are open to anyone and this location is part of my regular shopping route. Very convenient.

Clara Leung 3/8/2021 5 stars

Excellent location with wonderful staff to help with your car needs! I visited for a safety inspection and tag and title work and the whole experience was smooth and easy! Not sure if they are doing walk-ins but booking an appointment was effortless!

Tiffon Moss 2/14/2021 5 stars

usaved me 2/8/2021 5 stars

Polite and professional.

dc butler 1/20/2021 5 stars

Very knowledgable and had options to choose from

Valerie B 1/18/2021 5 stars

Sharon Brown 1/17/2021 4 stars

They did good work, however there workers need to report on time.

Barbara Robertson 1/11/2021 5 stars

Daniel Scott 1/1/2021 4 stars

Dionissios G 12/30/2020 4 stars

Maria Jones 12/21/2020 4 stars

Good

Joseph Lewis 12/11/2020 5 stars

Jerry Harbison 11/30/2020 5 stars

Outstanding location for basic auto service!

Edward Mozee, Sr 11/25/2020 5 stars

James Bell 11/10/2020 4 stars

Sergio C. 11/7/2020 5 stars

Their service is always timely and their customer service is impeccable. It doesn't hurt that while you wait there is a Wawa next door. Excellent establishment with a friendly atmosphere and very clean waiting area.

James Bell 11/7/2020 5 stars

johnson84 johnson 11/6/2020 5 stars

Definitely the best place to take your car to if you are a AAA member they service cars there they sell insurance there on your AAA needs will be met at this location and you get a discount for being a AAA member

Samuel Oliver 11/3/2020 5 stars

Sat done with a AAA travel agent to get a complicated itinerary worked out. She did an outstanding job. Karen founs great flights and great prices. Service was outstanding. Highly reccomend AAA travel agents.

Cheryl Bindah 10/25/2020 5 stars

I spoke with Sasha at the Brandywine store. Her knowledge and professionalism towards meeting my needs were superb. I felt Sasha really understood what I needed and truly cared about meeting my needs. I would visit and work with Sasha at the Brandywine store in a heartbeat again.

Shieka Somerville 10/24/2020 2 stars

Jill Kovaleski 10/20/2020 5 stars

We worked with Karen to plan our Disney World trip this fall. She got us into our preferred lodging and made sure we understood the arrangements before finalizing. Karen took the time to make sure we were satisfied and even followed up with us at home to make sure we had enough time to change our minds before the payment deadline. She did a great job and we will plan our future trips with her.

kenneth johnson 10/19/2020 1 star

Thinking

Tiffon Moss 10/4/2020 5 stars

Great place to get my vehicle serviced.

Dorcas Petite 9/27/2020 5 stars

Fast service. Handicap accessible with parking. Thorough car maintenance service and kind workers.

Dorcas Petite 9/26/2020 5 stars

Fast, efficient service and kind mechanic and representatives.

Dizzy “CvSH” Reid 9/20/2020 1 star

Joy M. Tyler 9/16/2020 4 stars

The service is efficient and friendly. However I was annoyed that as a AAA member they charge extra fees that are exorbitant. I had to get my car inspection and all went great at a fair price. However, the 'extra' fees they charge for DMV are crazy. As a member why am I forced to pay an extra freakin $20 for my plate sticker? My headlights needed to be cleaned up and that charge was going to be nearly another $100!! Really AAA? ?????? It takes a few minutes of some store bought cleaner and minor elbow grease and boom, it was done. Shame on you for trying to charge this kind of money, especially during a pandemic when so many of us are out of work! I now have to make an appointment with DMV and go do it myself. No cool AAA, not cool at all.

Bill Burbano 9/10/2020 5 stars

Friendliness and professional associates, all the travel info that you need to travel.

SamuraiFan 59 9/9/2020 5 stars

They take care of your vehicle in a timely manner

Michael Byrd 9/9/2020 4 stars

Labor is quality but expensive. Staff was friendly

Michael Thomas 9/5/2020 3 stars

Kris B 8/29/2020 5 stars

Great service, fast as well

Daphne Key 8/24/2020 3 stars

Chayanne Samuels 8/19/2020 5 stars

Jeffrey Kennan 8/18/2020 4 stars

Jay Daniels 8/14/2020 4 stars

Kennard Smith 7/28/2020 2 stars

I am a new AAA member and im dissatisfied with the choice I've made by sending my 2001 Lincoln continental to this shop there taken there time with my car like it not a top priority. Just for me to be called an told they cant find my part an my car was broken into on there lot. Choses somewhere eles

Oliver Sorrels 7/18/2020 5 stars

Love this location. They have great staff here as well. Love how they took care of my vehicle and the information given to me what I needed to do for upkeep of my vehicle is great. While here, you can also if you wanted to plan trips which I love. So, with that being said, I would recommend this place to everyone I know.

Vannessa Gilbert 7/13/2020 3 stars

It was just ok, nothing stood out (good or bad) about their service. I hope the repairs on my car hold up, I'll have to get back to you on that.

Mohamadou Traore 6/29/2020 5 stars

Rich Osborne 6/9/2020 4 stars

Efficient service and clear recommendations

Nate Goodwyn 5/9/2020 5 stars

Andre 3/8/2020 5 stars

Ronica Davis 2/29/2020 5 stars

Awesome staff and service

LD Payne 2/28/2020 5 stars

Friendly, helpful facility.

Gregory Akers 2/14/2020 4 stars

Great Svce & very nice employees.

J B 2/13/2020 3 stars

Bonetta Rogers 2/11/2020 4 stars

Ray Wolley 2/3/2020 4 stars

Diarra Gordon 2/3/2020 5 stars

BILL MCLAUGHLIN 2/2/2020 4 stars

Donya Bush 1/27/2020 3 stars

Isaiah Bangura 1/26/2020 5 stars

Clover Wilson 1/25/2020 5 stars

Needed to update passport. I was warmly welcomed as soon as I walked in. Service was quick. Every representative was polite and greeted me with a smile. Great customer service!!!

Cole Technologies 1/25/2020 5 stars

Excellent service

Eugene Radcliff 1/23/2020 5 stars

Our water Chris was excellent!

S. S. Walker, Jr 1/22/2020 5 stars

Dontrel Gray 1/22/2020 5 stars

Betty Windsor 1/6/2020 4 stars

jonjones3431 1/3/2020 5 stars

C Renee 1/1/2020 5 stars

John Keller 12/29/2019 5 stars

Tonya Briscoe 12/27/2019 5 stars

Staff members very professional. I was offered a hot/cold beverage as I waited on my vehicle. My vehicle was thoroughly checked and I was given the printout of work needed to get my car back to tip top shape. This was my very first visit at this establishment. I was very pleased.

Jackie Loftin 12/24/2019 4 stars

Ricky Powell 12/22/2019 1 star

Over priced didn't fix the problem markup on parts way to high

Wanda Walker 12/21/2019 5 stars

Such a warm & welcoming place to go to for auto service. All the employees from the front counter to the mechanics, they were professional and thorough with the service they gave to my car and to me as a customer. I will recommend this place for future service(s) because I greatly appreciate the service they rendered for my car.

Joan Livingston 12/21/2019 5 stars

eric larson 12/20/2019 5 stars

Very prompt service and everyone was as nice as could be. Business model is very organized no Waiting at all.

Katherine Poole 12/13/2019 5 stars

They were very helpful and let me know what was really wrong with my car ?? and didn't try to sale me anything I didn't need l will stay with them??

Yasin Ahmed 12/11/2019 4 stars

J Burr Tompkins 12/9/2019 4 stars

Good AAA stop. A bit pricey for a membership organization.

Jackie Coley 12/5/2019 4 stars

It was very good. The young lady helping me did a great job she friendly and professional .

Frazier Smith 11/27/2019 5 stars

Very nice. The Staff is wonderful and helpful. They're very Professional and Friendly.

Michael Avon 11/22/2019 1 star

Worst manager I've met. Had an attitude because he was told i had an attitude. When he said that, every customer near me laugh along with my parents as it was complete bs. Had to pay additional fees to fix their bad work that was still under warranty.

Paul Harvey 11/8/2019 1 star

My family has been members of AAA for many years and in during that time I have never been so disrespected in my life. If you have an scheduled appointment, it is incredibly rude to say that your time is not important. I had a scheduled appointment at 9:00 AM and tires already shipped to the location. Khalil stated that tire change would take TWO HOURS because there were other people in front of me (who allegedly had scheduled appointments). If you cannot honor an appointment time, either hire more people or do not take so many appointments !

Lauren Simpkins 11/3/2019 5 stars

Sabrina, was absolutely fabulous! We went in to get our international driving permits and she took excellent care of us! The best AAA experience we've had in 7 years!

Adrienne Thomas 11/2/2019 5 stars

Exceptional customer service

Yes, It's Me! 10/27/2019 5 stars

Very friendly staff

Helen Goode (Thomas) 10/22/2019 5 stars

Long-time AAA member and really happy to see this facility in my local area. Membership is not required for the professional auto service. FULL SERVICE LOCATION. The travel and other services offered at this location are really convenient and have provided friendly and timely service. #GOODEHOMES4U

LW Jones 10/21/2019 5 stars

Always good service. Friendly people.

Charly Halfhuid 10/14/2019 5 stars

Zachary Jenkins 10/13/2019 5 stars

Great place to visit for international travel information.

Chris Crowdis 10/5/2019 5 stars

Ellen Canine 9/20/2019 5 stars

Very clean and very fast service.

Antoinette LaForce 9/7/2019 2 stars

Antjuan Hillson 9/3/2019 5 stars

Great customer service

Jocelyn Smyth 8/23/2019 5 stars

Fast, professional, friendly!

Gail Enid Walker 8/21/2019 5 stars

I went for travel assistance. Everyone was helpful.

Art Metra 8/19/2019 5 stars

Outstanding service! As soon as I walked through the door I was greeted with a smile. I came there to get an international driver's permit, and the process took less than 30 minutes! Most of that was just waiting for my picture to develop.

Elizabeth Wilkins 8/15/2019 5 stars

AAA member since I got my Learner's DL

Christopher Lewis 8/13/2019 4 stars

Not a full service, auto repair shop had to take my vehicle else where. However this is a full service AAA location with a great staff.

Rommel Oribello 8/12/2019 3 stars

Museum Quality 8/7/2019 5 stars

My experience/interactions w/customer care @ AAA while my car is being serviced - so far - great! And I pray it stays this way. Also, see Simon for assistance, he's very attentive, assertive and excellent at what he does.

Leo G 8/4/2019 1 star

I have been a AAA member for many years, but have only visited this center a few times. Today, Sunday, 8/4/19, at about 3:20 I stopped by because some passport pictures they'd taken of me were returned by the State Department because they didn't meet technical specifications. There were only two people there---one gentleman and one young lady. The young lady motioned me over, barely speaking or acknowledging me while still carrying on a conversation with the gentleman. From the very beginning she displayed a very sour attitude. She has presented herself that way each of the three times I've visited that center. When I tried to show her the letter from the State Department that included a description of what was wrong with the photos and what the required specs are, she turned a way and said "I know how to work a camera". She held onto that very bad attitude the entire time I was in the center. After two church services that day, it still took all I had to hold it together. LOL I have always not understood why people choose to work for a place that requires interaction with other people if they in fact don't like working with people. And I'm sure this isn't the only time she has behaved in this manner, so why hasn't AAA better trained her. Just saying!

Josephine Gupton 7/30/2019 5 stars

Darryl Golden 7/21/2019 4 stars