AAA | Bob Sumerel Tire and Service - Forest Park

3.9 3.5 star 94 reviews

12000 Chase Plaza Drive
Forest Park, Ohio 45240
(513) 589-3030

Landmark: Close to corner of Winton Rd and Chase Plaza - by Cracker Barrel and SpringHill Suites Hotel

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 3:00 PM
Sun
Closed


Services Offered

Battery Retail Location

Insurance

Member Services

Merchandise

Travel

Curbside Pickup

Insurance Agents

There are currently no Insurance agents assigned to this location.

Find a local Insurance agent or call 1-800-445-0659

Upcoming Events

Travel Store Sidewalk Sale

June 28, 2021 – June 29, 2021 | 9:00 AM – 6:00 PM
SEE DETAILS Store Locator

94 reviews - 3.9 3.5 star

Ray Story 4/10/2021 5 stars

Fast service. Friendly. Helpful

Anne F 12/15/2020 5 stars

Great AAA location. The customer service is first-rate and every agent I've dealt with on a variety of things (buying Visa gift cards, travel questions, purchasing luggage and other travel-related items) has been great.

Adrian Egedio 11/26/2020 4 stars

Savannah2751 9/26/2020 4 stars

My husband was able to get what he needed to fix our car.

Alex Burnside 9/23/2020 5 stars

Helped me get my ez pass. Quick and kind.

Brian Posey 9/10/2020 5 stars

Baditude Fortyone 6/29/2020 1 star

We have taken our cars here for many years to this Bob Sumerel (under the formal management) and LOVED the customer service we had received. They were also honest and let us know of what needed to be done right away, as well as what could wait. Unfortunately, when Harley took over, EVERYTHING changed for the worse. A few times, I would have work done and waited...and waited...and waited. I was in the waiting area for hours with no update from anyone. I had to come up quite a few times to ask what was taking so long...only to get a "they're working on it" reply. Again, I had to ask, after several hours of silence. Other times, I would try to find out about what was going on with the car or work, only to be cut short, talked over, or completely ignored. The very last straw was when my wife tried to find out answers concerning her car, and was rudely addressed, talked over, cut short...and basically "yelled at"...unprovoked. It was so loud, my daughter in the next room heard him. Sadly, this was from the manager, Harley, himself! Please do yourself a huge favor...don't go to this location. If possible, find a better place which will treat you like a human being. Anyone who can be rude, disrespectful, unprofessional and act in this way, doesn't deserve any business whatsoever.

kim thompson 3/21/2020 5 stars

These people went way out of their way for me took me to the bank while my car was being fixed super nice the mechanics know what they're doing they did a great job very very satisfied

Mary Melville 3/14/2020 5 stars

Great service!!

Erika Brashear 2/8/2020 5 stars

John Siefert 2/7/2020 3 stars

Only got half of what I asked for

Todd Capito 2/5/2020 1 star

Brought vehicle in for wheel alignment. Was called a while later and told I needed four new tires, after explaining that new tires were not in the budget, agreed to just pick up vehicle. Was called back immediately and told that the alignment would be performed, $89.99. Arrived to pick up from service, alignment could not be performed, but was charge $69.99. No courtesy call stating service could not be performed after all. Basically paid $70 bucks for a receipt stating that wheel alignment could not be done. One star too many!

Dale Monroe 1/30/2020 5 stars

Fair, honest service. Well run operation.

ThatVr Studio15 1/11/2020 5 stars

Christopher Chain 1/3/2020 1 star

They take 2 days to not find the problem that they caused.

James DeSalvo 11/23/2019 1 star

Made special trip there to buy an EZ Pass for trip next week. Both the girl at desk and her supervisor had no idea how to get one through AAA. Total waste of time going to that office.

Ellen Marshall 11/22/2019 4 stars

Nice people, good service.

Colleen Carter 11/20/2019 5 stars

-Highly recommend - friendly & honest - great working with them

Joni Tabor 11/4/2019 5 stars

Jaylee P 11/1/2019 5 stars

Nanc H 10/31/2019 5 stars

Needed a trip tik and brochures so I stopped in the Forest Park AAA location. Kaitlyn listened to what I wanted, explained the trip tik and made suggestions. Very nice and knowledgeable.

Barbara Liversedge 10/26/2019 5 stars

Recently my wife and I were on our way to the Airstream factory (travel trailer) for some work. My tire sensors on the trailer started beeping (low pressure in all 4 tires), we asked for directions to a tire shop and was directed to Bob Sumerel. The shop was close to our campground. Parked on street and ran in to explain our problem. The tech guided me into their lot right in front of the shop doors, he came out with hose (long enough to reach all 4 tires) they were all around 35 - 40 psi. Should have been 70. He topped them all up and when I asked how much, he said no charge! He was so glad to be able to help us. Oh, and then he helped me as I backed out of their very crowded lot. Excellent, excellent, excellent... you don’t find this kind of service any more!!

John Teller 9/14/2019 4 stars

Good friendly service.

Charlene Day 9/13/2019 5 stars

Dontae 0523 8/30/2019 3 stars

Jennifer Z 8/22/2019 5 stars

They stand behind their work. I had a stubborn, slow oil leak and they took the time to track it down. A month later, when I still was losing oil, the reevaluated the problem and fixed it without additional cost

Matt Ross 8/10/2019 4 stars

keith sutton 8/2/2019 1 star

Poor management high prices

Jennifer Higgins 7/30/2019 1 star

So Inept and rude. Dropped my car off at 930am because the car monitor said “flat tire”. They told me it would be looked at by 10:30. Called at 12:30 because no one told me what was going on. Said “your car is next on the rack”. Called again at 2:30. Got the same reasonse. Called at 5pm and they told me he same and to “hang on 2 minutes” while they put me on hold for 10 minutes. Then came back and said they couldn’t find the leek and so come pick it up. They didn’t fix it. They didn’t bother to call Wheels Fleet. Now I’m picking up an unsafe car. They wasted my entire day. I’m going to make sure Wheels Fleet knows to NEVER use these clowns.

Peggy Bowman 7/12/2019 1 star

If I could leave a negative number I would. Absolutely the worse service I’ve ever received. I have AAA premier which gives me a “free” battery if needed. When the AAA service truck didn’t have the appropriate size they sent me to Bob Sumerel, which being a AAA service group was fully aware of the AAA credit up to $125. I was informed that my car was finished and ready for pick up. Upon arrival I could see my car parked on their lot. My bill, $243. When I questioned this, being almost $100 more than AAA’s credit I told it was the only battery that would fit (not true, there are batteries available in my cars size starting around $90). When asked why I wasn’t called, I was informed that I had not given them time to call them - even though the overpriced battery was already installed, my car was on the lot, the front desk had my key and I had been informed by their front desk the car was ready. The managers solution was that Bob Sumerel could remove the new battery and reinstall my old one. Which, is what I should have done and had the car towed to Ulmers! WORSE customer service ever!! And not truthful.

Alan Kinstler 7/7/2019 5 stars

Kathleen Colton 6/22/2019 3 stars

Dustin Zappa 6/19/2019 4 stars

Douglas Johnson 6/15/2019 5 stars

Fixed new tire no charge

Tommie Fleming-Maiben 6/7/2019 5 stars

Had to get a major fix on my vehicle. great price, customer service was excellent

MzChocolate Embracing My Natural Beauty 6/6/2019 5 stars

amy huss 5/29/2019 5 stars

Great service!

willie harrell 5/27/2019 1 star

David P. Lee 4/7/2019 5 stars

The tire exchange was reasonably priced, as well as the courtesy vehicle checkup!

Wade Shepherd 3/29/2019 5 stars

Good AAA service.

Duane Asburry 3/24/2019 5 stars

Harley Shook is the most professional and considerate general manager.

Kenneth Keck 3/5/2019 5 stars

Kunal Shah 2/12/2019 5 stars

JoAnne Benzing 1/12/2019 1 star

Gail Frazier 1/12/2019 4 stars

Very positive!

Lea Smith 1/10/2019 4 stars

Alberta Davis 1/7/2019 1 star

Manager kept me waiting while he was on the phone with corporate, then I called back complain of dirty door he was on the defense. Twice not again.

Samantha Morgan 11/28/2018 5 stars

Great service! Very polite and thorough.

J W 11/24/2018 2 stars

Woukd not reccomend. Had an appointment at noon. Got a call right before getting there saying the tires i wanted that only 2 got delivered... They ended up having another set they claimed were better. Fine. More expensive but i needed tires. Drop the car off was told ot woukf be an hour as expected. I went to lunch. Came back 45 minutes later and sat down. Waited about 30 more minutes woth no one saying a word to me. Went and asked and they said the snapped off a stud... This car was just serviced with all the wheels off. I know it wasnt seized like they kept saying. They didnt offer to replace the wheel hub thats on me now. Bummer. 40 more minutes so 2 hours in the car gets pulled out. Go to get in amd hear a loud hissing noise... The new tire is leaking. And fast. Go in and tell them amd then tell them i need to be taken home i camt keep waiting. They said it would only take another 15 mintues. I said whatever i want to go home ive waited long enough. I get home and wait. And wait. And wait. No call until just before 5. They said the tire was defective. Now my concern os with tje other 3 tires being defective. They assured me they were fine. They kept saying that had i left since i didnt buy the tire protection plan that they didnt have to fix it! Are you kidding me! The tires are failed no nail on them which is the only thing that plan covers. Do not go. Go to the tire shop next door or tire rack. They are cheap here for a reason. Do no recommend

Dean Shoup 11/21/2018 5 stars

Have purchased tires and cars serviced here, including this a.m. Fair pricing, honest & friendly people and good quality work ?

wendel deyo 11/21/2018 5 stars

Professional in every way!!

TRUTH The poet Thomas 11/21/2018 5 stars

Great place

Rabbitila 11/5/2018 5 stars

Rick F 11/4/2018 5 stars

Great fast service. Leak in tire fixed in 45 minutes.

Atiya Thomas 10/26/2018 4 stars

4 tires for $475(roughly)

Evelyn Suesberry 10/12/2018 5 stars

Quincy Brundidge 10/4/2018 5 stars

Vera Whitfield 9/7/2018 5 stars

Bae & Me 8/27/2018 5 stars

always there to help me

Amy Irwin 8/7/2018 1 star

I am cancelling my membership they lost my car key and I had to leave work early which counted against me to go to my parents house to get another key the only key I have now after calling twice saying we will get in touch with the driver but never did so now I have to replace the key. I am done with AAA I will never get a membership with them ever again and I will tell everyone I know about them

Steve Vienot 8/4/2018 3 stars

Quality seems iffy. Constant change in personnel

Elissa Christmas 7/22/2018 1 star

David O'Connor 6/29/2018 5 stars

Consistently reliable and honest. Manager Harvey was very helpful

Adrick Hawley 6/27/2018 3 stars

Raymond Blasingim 6/20/2018 1 star

I purchased the Premier service last year and called them yesterday evening for a jump. at 9:43pm they told me they would be there in 51 minutes. That's not bad better than someone coming 30 miles away to jump me. At 10:30pm I called because I didn't get a text notice of there location. Then they told me it would be 11:20pm. At 11:20pm I called because still not there. I was told they would be there at 11:50 because he was coming from Dayton Kentucky (I'm in MT Airy, OH). Right after I hung up the guy called and said he just received the call and will be there in about 30 minutes because he was in Dayton, KY. I didn't get to leave my location until 12:06am. You need to think twice if you are buying this service. What you pay a year might be cheaper to just call for service from a local company and pay a few bucks. Your insurance company probably provides this service at no or a very low cost.

Kamla Kaal 6/17/2018 5 stars

Very helpful and welcoming environment

Joanna Mccleary 6/11/2018 1 star

lawrence twitty 5/31/2018 1 star

Lauren Kennedy 5/29/2018 1 star

Long wait for oil change and tire rotation. Finished with my car but left me sitting in the waiting room. This used to be a friendly, fast, and efficient place. Several employees recently left and the service is NOT the same.

Jim Fannin 4/22/2018 4 stars

Tony Bell 4/8/2018 4 stars

Pricey

Nomie Waller 3/12/2018 5 stars

Terry Trissell 1/12/2018 4 stars

Clean store and shop. Friendly service. So far so good.

LARRY HYDE 1/10/2018 5 stars

Valentino DiMauro 12/28/2017 5 stars

Received excellent service from Rose and other staff members. The drive to that location was well worth it.

Glenn Durham 12/23/2017 4 stars

Aaron Ice 12/16/2017 5 stars

Derrick Carter 12/11/2017 4 stars

Greg Cornell 10/23/2017 5 stars

Sonia McAlister 9/16/2017 5 stars

Kelli Schulte 8/22/2017 5 stars

Chris and Josh were incredible! They were caring and kind! I felt super comfortable while they were explaining the services and the process of our tire purchase. Purchasing tires can be costly and stressful. I felt relaxed personally and so did my bank account! We HIGHLY recommend your location to do business with Chris and Josh. As business owners ourselves, we know the importance of customer service. Your guys just earned you LIFELONG customers! Thank you so much again for the wonderful quality tires and personable service! Mark and Kelli

Corey Gase 7/12/2017 1 star

Had my car towed here because it wouldn't start even when trying to jump it. I really didn't think it was the battery because we putt a new battery in it in February. Turns out the five month old battery was bad. Was charged $68 to find this out. A bit of a rip off IMHO. A service that parts stores provide free of charge whether you buy a battery or not. I told the guy on the phone that I would take the battery back to Auto Zone to make a warranty claim. Despite me making that clear up front, the guy tried twice on the phone to "trick" me into authorizing him to install a new battery. And then he tried again a third time to get me to authorize a new battery when I came to pay for the diagnostic and pickup the keys and battery. I feel ripped off by the diagnostic price and was very disappointed in the tricky language games they tried to play with me.

Ms Williams 7/8/2017 5 stars

Service and staff members were great!! I'll be back for tires soon.

Crystal Sutton 6/17/2017 5 stars

Always courteous service.

MSW N99 2/23/2017 1 star

Terrible customer service. I was discouraged from bringing my car in! Couldn't even get an appointment

Terricka Haynes 1/29/2017 5 stars

Friendly staff and works fast!

A Heet 10/14/2016 5 stars

Plogman and his crew do a stand-up job every visit on both my wife's car and mine! Honest and quick work!

Phillip Terry 10/12/2016 5 stars

Jake was very helpful. He got me in and out faster than I expected. A++

Rash 1138 A 9/22/2016 5 stars

I got my tire repaired & oil changed this afternoon. They were extremely helpful & efficient. I have a 7 month old & they let me sit in an empty cubicle with her so she could play on the floor. I was HIGHLY impressed!! I definitely recommend them!!!

Keith Dalton 9/12/2016 5 stars

The best! Chris always makes sure my cars are running great!! I am totally disabled and he makes me feel safe.

Andrew Cook 8/5/2016 5 stars

Went to this location for an oil change. Fast friendly and honest service! Will definitely be going back.

Bryan Weigel 6/14/2016 5 stars

Chris and his team go above and beyond for their customers. Our family has been going to this location for 5+ years and the team has always been fair and provides appropriate solutions. Rarely tries to up-sell unless it is in your best interest.

Samantha 3/24/2016 3 stars

Good fast service at a fair price

Andres De La Vega 12/20/2014 1 star

They would not even look at my car because the battery had been relocated to the rear (professionally done) they said it would be a nightmare for them. Their opinion was based off a phone call and turned me away, I thought they were supposed to be a automotive service repair shop not a dealer. Well I'm sure they have a couple able technicians able to fix it but the guy on the phone refused for them to even see it. I am a AAA member and when I call to get my car towed they always refer me to them but I usually send it to my guy so this time I figured I should check them out and they turned me away. I am more than pissed off that they would not even look at it. Charge me what you want I just want you to tell me whats wrong but no. I will never send any of my other cars here.