AAA | Bob Sumerel Tire and Service - Red Bank

4.1 4.5 star 86 reviews

3998 Red Bank Road
Cincinnati, Ohio 45227
(513) 271-5150

Landmark: Next to Walmert Super Center

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 3:00 PM
Sun
Closed


Services Offered

Insurance

Member Services

Merchandise

Travel

Curbside Pickup

Insurance Agents

Upcoming Events

There are no scheduled events at this time.

86 reviews - 4.1 4.5 star

Savannah Ervin 12/9/2020 5 stars

Honest and simple. Make sure you have a AAA card ppl, it's worth more than you pay yearly!

Thomas Cholmondeley 9/25/2020 5 stars

I'm very happy with the service I received from the professional and conscientious staff that fixed my car issue. Would shop there again.

Bridget Kelley 8/11/2020 5 stars

Car was having issues Sunday, requested an appointment for Monday. Doug got back to me early Monday morning saying they don’t have room for appointments but he can still help me out. Never had a repair so easy. Car was done within two hours, they do good and honest work never tried to up sell or create more problems. I was expecting to buy a new tire but they just did a quick patch. Most of the time when no one has appointments this would take all day and even until the next day at least in my experience. These guys took care of me and got me in when they did not have to. Thank you for being awesome and so easy.

Jeffrey Klein 7/10/2020 5 stars

I’ve live in Pleasant Ridge and I drive to this location even though there is a AAA Bob Sumerel in the neighborhood . I’ve had many tires patch and replaced there over the last few years, and they even repatched one for free when I ran over a nail hours after getting the car back from another leak. Earlier this week I took the SUV to get breaks repaired. They were clear upfront that they were swamped and that it could be a day or more before they got to it. With the pandemic we’re only using 1 car so it was not a big deal, until 5:30P when I realized we needed 2 cars first thing in the morning. I called and we agreed I’d pick it up The next day, but that I’d need to bring it back I to have the work done. When I got there at 8:45 the next morning the work had been done. Zeb (?) had the parts and apparently stayed late to get it done. Didn’t have too, he just did. Ther’re always pleasant. Always prompt. Always clear about they can and can’t get done.

Todd Siegel 5/23/2020 5 stars

Joe Huesman 4/17/2020 5 stars

I drive from Bethel just to see Doug. He understands the real meaning of customer service and I'll be a loyal customer as long as hes running things!

Jeff “The” Vocalotaku 2/2/2020 5 stars

bill barron 1/31/2020 3 stars

MicheLLe HoLLifieLd 1/23/2020 5 stars

Quick service with not a bunch of upsell .. processional and friendly service that didn't break the bank too much

valerie stuckey 1/15/2020 5 stars

Valerie Stuckey 1/9/2020 5 stars

Patricia Putman 1/7/2020 5 stars

Valerie Stuckey 12/31/2019 5 stars

Tasha Williams 11/14/2019 5 stars

Today I received excellent service. The team at Red Bank is awesome, they are very professional and it was very quick. Brad was awesome!!!!

Mark Tremel 10/26/2019 5 stars

Awesome. This place is a real find. Keep it in your contact list because it will come in handy one day. Super reliable and quality workers. Even though I came here for car repair, the other services by AAA were very helpful.

George Doering 9/29/2019 1 star

Ryan Wilhelm 9/25/2019 2 stars

This location needs some assistance in building their management. It is never a good sign as a customer to hear the gripes and complaints about "corporate" when waiting for your repairs. i had an unfortunate experience in service here and was told they didn't want to complete my repair out of fear that I would not be satisfied. The entire scenario was quite concerning for how a customer is treated. The individual who was recommending not to do the work would not say it to me but instead required someone else to relay the information. I will not be back although it is one of the more convenient locations to my home.

Sheila Philpot 9/14/2019 4 stars

Glen Snider 7/30/2019 5 stars

Keeley Klinzman 7/20/2019 5 stars

I usually don't write reviews, but wanted to express how prompt, courteous and accommodating this location is. I have had positive experiences at this location several times. I work adjacent to this location, so convenience was why I initially took my car there. However, i found the employees to be honest and understanding when it comes to not upcharging or making further unnecessary recommendations. The other day, I dropped off my older mustang for an oil change and to have the brakes evaluated. (Now I must admit I had been putting off fixing them due to my financial situation...so I expected them to be in bad shape). That being said, I didn't have an appointment, and they called within an hour to let me know I did need new brakes/rotors and calipers in the rear. The estimate made me cry a little...but honestly the labor wasn't too bad, especially after I priced the parts /figured in the time it would take my husband to do the front end. Anyways, they replaced everything, and after test driving it, they were not satisfied...so they re-did the job until it was correct. Their communication about all this was great. And I still was able to get my car before 5pm. Hopefully I can avoid spending more money here in thenear future, lol, but thank you Doug and other workers at this location for your service.

Candy Marmora 7/16/2019 5 stars

Got good tires but it cheap

John B. 7/12/2019 5 stars

Really appreciate this shop which is only 5 minutes away. Have been here twice now for loud and scary noises in the undercarriage of my 2007 Jetta. In both cases they got me in quickly to diagnose the problem and let me know if I could safely drive the car until they could fix it. Diagnoses were accurate, repairs done quickly and so far no problems! Prices seem reasonable. Service advisors are always friendly, polite, and communicate well. I couldn't ask for a more helpful car shop!

Sam Tso 7/1/2019 5 stars

Tyrone and his crew wete were fantastic. I was stranded and live in Arizona, fondong these hiys were a Godsend! Thank you for the quick and awesome service!

Linda Crawford 6/28/2019 2 stars

They definitely over charge. Cost me $117.00 for oil change & new wipers. The explanation they gave was: it's a Camry. I'll never go back there.

money man 5/26/2019 4 stars

joshua busa 5/15/2019 5 stars

Great place for basic car maintenance and tires. Good prices, especially if you are a AAA member.

STEVE DUFFEY 5/14/2019 5 stars

AAA & Bob Sumerel has been Perfect for my Daughters on the Run!

Kim Parks 4/19/2019 5 stars

Say no to tire discounters,go to Bob Summeral

Patty West 3/12/2019 4 stars

Top service

Marion Hogans 3/10/2019 4 stars

Mark Anderson 2/24/2019 5 stars

Rebecca Harrison 2/17/2019 5 stars

Christina Welsh 2/7/2019 1 star

These people ripped my Dad off. Whatever you do get a second opinion don't just take their word. Took 4 months to get a refund!!!!!

Lisa Beckelhymer 2/3/2019 5 stars

Keith Walker 1/30/2019 5 stars

Anthony Palm 1/19/2019 5 stars

Appreciate that they have electric car charging.

Zella Thomas 1/6/2019 5 stars

jredcraig 1/5/2019 2 stars

anthony johnson 1/4/2019 5 stars

great place

James Burdette sr 1/2/2019 5 stars

julian allen 12/26/2018 5 stars

Stephanie Edwards 12/18/2018 4 stars

Edward Duskin 12/16/2018 2 stars

LoL I was just passing through.

Viva LaMoose 12/11/2018 5 stars

James Fain 12/10/2018 4 stars

They are very nice, reasonably priced, and will work on any type of car.

Zalona Van 12/9/2018 4 stars

Orlando Towler 12/5/2018 1 star

Shaun Smoyèt 11/12/2018 2 stars

William Anderson 11/7/2018 5 stars

Nice place

Stacey Dillon 11/4/2018 5 stars

Theresa Trammell 10/21/2018 4 stars

Moises Cano 10/2/2018 4 stars

(Translated by Google) I think they need better attention and their work a little more effective. (Original) Creo que necesitan mejor atención y un poco más efectivo su trabajo.

Carla Bradley 9/22/2018 4 stars

Great guys

Jamie Steffes 9/2/2018 5 stars

Krista Cornish Scott 8/25/2018 4 stars

Kevin Mason 8/12/2018 5 stars

Della Davis 7/31/2018 5 stars

Freindly & professional...always.

Mark Elliot 7/25/2018 5 stars

Great worker

maurice walker 7/9/2018 4 stars

They always go for the upsale, but they just ask and that's it.

Jennie G. Nieves 7/4/2018 1 star

SUPER EXPENSIVE!!! FOR BASIC STUFF...

Carla Riesenberg 6/27/2018 5 stars

Nice people

berlinda Porter 6/27/2018 4 stars

nismorican1 Pagan 6/20/2018 4 stars

William Digiovanni 6/6/2018 5 stars

Great place to buy tires n auto service

Mizzan 6/6/2018 1 star

Fernida Dye 6/5/2018 5 stars

solo Bin 5/29/2018 1 star

There prices are high

Joshua Justice 5/20/2018 3 stars

Auto change at a decent price

Rich Nomeland 5/20/2018 2 stars

Marco Meadows 5/20/2018 5 stars

(Translated by Google) Greeaat (Original) Greeaat

Bobby Burkhart 5/17/2018 5 stars

My first experience wasn't so great or pleasant.... But after talking to Doug on the phone they have regained my trust and as a customer... I would highly recommend this location.

Rimon Hattar 5/16/2018 4 stars

No Name 5/11/2018 2 stars

Told me my transmission needed replaced. It didn't ended up being loose wire

Leah Alexander 5/9/2018 3 stars

Good tire place

Maria velazquez 4/29/2018 5 stars

Aaron Thomas 12/28/2017 5 stars

Daniel Lee 11/19/2017 5 stars

John and Mike are fantastic! We've been coming to this location for a couple of years now because of their great service. I've felt they have always been honest, never tried to up sell me and my car is always ready when they say it will be. I've visited other Bob Sumerel locations before and their service and honest advice makes this location standout. So much so that after sharing my experiences with my mother-in-law when she needed a new set of tires she decided to drive the extra 20mins past several other Bob Sumerel locations to get her tires here. I highly recommend them to anyone looking for tires or any regular car maintenance.

Tonya Krueger 7/9/2017 5 stars

John and the great team at Bob Sumerel saved me over 2K versus what the dealership was going to charge me. He always gives me great advice and I never feel that I am being over sold extra items. This location gives great service on car repairs.

Ryan Murphy 6/7/2017 5 stars

Taryn Lawson 6/1/2017 1 star

Was escorted to this location by AAA to help with a hole in tire. Upon arrival the manager refused to repair the hole because he didn't have the right equipment to repair the hole. When asked what could be done to help the answer was "I don't know" with no help and ultimately left stranded. Ended up making it to Tire Discounters where they not only were extremely helpful with the situation, but they also did the work for free. Never coming back to Bob Sumerel with their horrible customer service.

Mike Yeager 5/26/2017 5 stars

Let me start with saying I do most work myself. However, I do not have the ability to mount tires. I wanted to replace the tires on my GMC truck. I wanted something other than OEM. Jon helped me pick out a new tire and set up a time to install. Being a work truck, timing is everything. I was in and out in about an hour. And the thing I noted most, was when they were done... I noted the technician wiping my wheels down with glass cleaner and a rag to make sure there were not any fingerprints. To me, above and beyond is the name of the game. I can promise that I will return the next time I need tires!! Thanks again guys Mike

Patricia Laube 5/26/2017 5 stars

Short wait time. Pleasant clean space. Knowledgeable staff. Trustworthy. Reasonable price. They didn't resist when asked to see the hole in my tire.

Roxanne Your 5/19/2017 5 stars

I go out of my way to visit this Bob Sumerel. I feel like I can go to this location and not worry that they are going to take advantage of me. I feel like I am treated like I am a family member. If you want the best service make the drive to this Bob Sumerel!

Barb Brate 5/19/2017 5 stars

I am always satisfied after my car has been serviced at Redbank location. John always goes the extra mile to satisfied all his customers. I have told friends and family about their service and great prices.

Hannah Lemley 4/20/2017 1 star

I took my car here for its 60K check up. They told me I needed a brake flush and new spark plugs. One day after having them work on my car I had three lights coming on in my car one of them being Check the Brake Fluid. I gave them a call and the guy said "Oh your car was probably sitting in a puddle and it got something wet and thats why your lights came on. But I guess if they are still on at the end of the day you should bring it in" (uhhh what) My lights were still on after I got off work but they were closed. My brake petal ended up going right to the floor and were not effective at all unless I pumped them A LOT. I took my car to Pep Boys where the gentleman working there was very helpful and even came out to look at my car with me to see what Brake Fluid I needed. While we were talking he called one of the mechanics over to take a look at my car. When they went to check my brake fluid I was entirely out! The mechanic at Pep Boys told me that they either forgot to put brake fluid in my car or did not tighten up the valve when they were finished with the flush and it was leaking. Guess what? They forgot to tighten up the valve. That is really unacceptable and is a severe mistake. So I took it back in for them to fix. The guy that spoke with me was apologetic but as soon as he knew I would not repeat business with him he got a little snippy with me and turned very unfriendly. They refunded me $75 from my $260 bill for the shoddy work they did. I will NEVER go back to one of these location EVER again. They are unprofessional and are not honest.

Angel Bush 12/23/2016 1 star

Very very horrible customer service soon as i walked through the door. A million employees in the store but none greeted or wanted to help us. We waited for about a hour before we were acknowledged. Too busy with enjoying their employees christmas party. Smh . also had a puppy in a place of business peeing and pooping on the rug, seriosly? Regional CEO/executive was present during our entire time their but was to busy showboating about the cost of how much each item of clothing he had on total was. Smh... we were in their for 5 plus hours and absolutely nothing got fixed for my car. This place is completely unprofessional and takes aadvantage of aaa members. Never come here!