AAA | Bob Sumerel Tire and Service - Lebanon

3.9 3.5 star 73 reviews

603 E. Main Street
Lebanon, Ohio 45036
(513) 932-6640

Landmark: Combined with Bob Sumerel next to Arby's Restaurant

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 3:00 PM
Sun
Closed


Services Offered

Battery Retail Location

Member Services

Merchandise

Travel

Curbside Pickup

Insurance Agents

There are currently no Insurance agents assigned to this location.

Find a local Insurance agent or call 1-800-445-0659

Upcoming Events

Travel Store Sidewalk Sale

June 28, 2021 – June 29, 2021 | 9:00 AM – 6:00 PM
SEE DETAILS Store Locator

73 reviews - 3.9 3.5 star

Bill Wysong 5/14/2021 5 stars

Fred Manning 4/2/2021 5 stars

Very friendly people. Knowledgeable also.

Aaron Gillespie 1/8/2021 5 stars

I showed up 10 minutes before closing requesting to have a tire mounted and was treated very well (no subtle shaming, etc.). I was very pleased with my experience. The manager and mechanic were Chris and Devon.

Todd Antrican 11/29/2020 1 star

Appointment made for an oil change and tire rotation for my daughters car while she was home from school. Upon arrival I was asked if I wanted the tires rotated and told them yes. The tires had 11k miles on them in their current position and I wanted them rotated. When the car was finished I was told the tires looked fine and they did not rotate them. I did not ask for an opinion but I did ask for them to be rotated and they failed meeting my request. Furthermore on the paperwork it stated the tires had been set at 32lbs. The manufacturer recommends on the door sticker that the tire pressure be set at 36lbs. Failed again. The oil when checked the next morning was 1/4 quart low on the dipstick. In the future I will be taking my business for this and 3 other vehicles elsewhere. The employee that waited on me was professional. It was a shame that for the rest of the team that basic maintenance I paid for as in proper tire inflation and correctly filling a car with oil I had to complete on my own. I was not able to get this car serviced that day by the dealership or where I take my other vehicles for these types of services. In the future I’ll make sure I make appointments with them well in advance. I was a bit leery of calling and being able to get an appointment the same day at this place and now I understand why.

Tim Joseph 11/23/2020 1 star

$125.00 Diagnostic fee---------ok $185.99 74-50074 Remanufactured Air Mass Sensor --------way overpriced, considering an OEM GM Advanced Auto part for $82.00. $50.00 ------for literally removing 2 screws, placing sensor, reinstalling two screws....maybe 1 minute total ($3,000 an hr) for a certified mechanic....easy money! Relocated here and definitely NOT a good first impression of Bob's place. Are all places here like this?

Brian Price 11/14/2020 5 stars

Love the fact they got me in and out and everything I needed within the very quick time

David Boles 10/24/2020 5 stars

exceptional customer service, Chris the front desk attendant help me with figuring out the problem with my car and handled it promptly. this shop has a great atmoshere and always does there best to get you back on the road safely. i will continually go back for service here cause i feel more than comfortable letting them take care of any issues.

nick noe 9/16/2020 5 stars

Wonderful people and fast service. Highly recommend.

Jerry Stewart 6/24/2020 5 stars

Had tires shipped there for install. Fast, friendly service. Made a pricing adjustment in my favor due to the shipper's erroneous estimate.

Benedict Wenker 6/20/2020 1 star

I was 7 minutes late to my appointment I made days prior. They gave my appointment to a walk up. They couldn't even give me a 10 minute window. The very rude person at the counter said, it will be 45 minutes to one hour. I come back an hour and a half later and they had not completed the simple oil change. They had 3 lifts open and they had not completed it. I asked why. I was told we got hung up on this trucks tires. If you woukd like to wait another hour we should be able to squeeze you in. I had a appointment... im never ever coming back.

Vicky Flannery 3/1/2020 5 stars

Great service, friendly people. Excellent management. Fantastic deals.

Smith Family 2/26/2020 5 stars

Brad Rockow 2/25/2020 5 stars

Got the service I needed in a reasonable time.

Ray Olesevsky 2/17/2020 5 stars

Triple A was extremely helpful and friendly

Earl Fugett 2/6/2020 2 stars

After paying nearly 2 Grand I left with the same problem.

julie moster 1/31/2020 1 star

Actually not sure about their actual work because they never got to my car! I made a 12:30 pm appointment and arrived on time. I checked in and told the guy I needed to pick the girls up from school by 2 pm. At 1:35 pm I checked with Josh again and he said, “Oh, sorry they haven’t started it yet because they are running behind on the car in front of it. We can just reschedule yours.” Did he not know they were an hour behind when I checked in and told him I had to be done for school pick up by 2 pm? Why would he let me just sit there an hour knowing there was no way my car would be ready in time?! I will personally never go back there!!

Keith Largent 1/15/2020 4 stars

Ashley Dixon 12/7/2019 5 stars

Josh Flannery 10/27/2019 5 stars

I have taken over as the new manager for Car Care at this location. Great staff and great company to work for. I grew up and love the City of Lebanon - I appreciate the opportunity to serve everyone's car care needs!

Chris Mich 10/26/2019 3 stars

I didn't remember anything fascinating to review this place for.

Pat Brooks 10/23/2019 3 stars

Convenient location but not so fast service. AAA has definitely gone down hill in Lebanon.

John Stossel 10/21/2019 3 stars

This place used to be pretty good when Jeff was the manager. However, since he left, the last three times I've taken my car into them, I feel like I paid about 40% more than I should have. (I'm trying to be fair, and not exaggerate). The new manager seems to be looking for any way to suck more money out of me. I've spent many thousands of dollars at this place over the years. I'm looking for a new mechanic now.

jennifer sharak 10/11/2019 3 stars

Devesh Patel 9/11/2019 4 stars

Francine Scott 9/10/2019 4 stars

It was good. The service was great. One small thing. If you open up at 7:30, why not have a service person one site to start with emergencies such as mine. AAA just jumped started my car, got to BS, service personnel get there at 8. I need to get to work too. But today it all worked out, one of the service guys got there before 8 and got me taken care of. Much appreciated. Thank you.

Samson 508 8/29/2019 5 stars

Always take my cars here do great work!

Rick Daniels 8/5/2019 4 stars

Teri Wood 8/3/2019 5 stars

Nice people

Tina Oliver 6/26/2019 1 star

I took my 2002 ford explorer xlt there twice for its transmission not running right and the 4 wheel drive being stuck in low and the speed odometer reading faster then what I was going well I paid money for them to look into the problem and they never figured it out either time but you would think if they actually took it out and drove it they might have figured something out well my husband figured out that it was an electrical issue with the fuses with the 4 wheel drive and it keeps blowing them so now i am going to take it to another mechanic to get fixed right.This bob sumerel was ran better when jim was running it now that he isn't there it's going down hill.

Jennifer Shockley 6/10/2019 2 stars

Chuck D'Ardenne 6/2/2019 5 stars

Great service great prices. We were moving 550 miles away when we had a blow out. They serviced us with great discounts and speedy service. Just the best. These guys should be rewarded with either more money or a day off.

Kurtz Braun 5/15/2019 5 stars

A very good place..great staff.

Kim Hayes 5/9/2019 5 stars

Staff is very friendly and the service is great.

J K 3/17/2019 4 stars

Greg Michael 3/16/2019 3 stars

Ryan Hill 3/9/2019 5 stars

Evan Lanier 2/28/2019 5 stars

Mark Donohue 2/14/2019 5 stars

Tyler Foust 1/9/2019 1 star

Poor service manager lied and inflated prices just because of the brand of car I drive.

Joe Berst 1/8/2019 5 stars

Excellent service and great mechanics. Had me in and out with a tire rotation and flat fixed even without a scheduled appointment. Top notch!!

Mark Phelps 12/31/2018 5 stars

Just re-upped my membership!!! Ms.murphy very helpful and friendly!!;;

Cass Brian 11/20/2018 3 stars

Good service but sometimes techs dont look hard enough for problems have to go back second time for same problem

Dan Kamilchu 11/15/2018 5 stars

I love the professionalism and friendly service. Thank you guys for fixing my leaking tires! A pleasure to do business with. I highly recommend this shop.

Marvco LLC 11/10/2018 5 stars

I came in because of the check engine light on my instrument panel. The service man read out the code and decided that it didn't require immediate attention. No charge.

Kathleen Coady 9/26/2018 5 stars

Had a very good experience at this location. Lori was pleasant and very helpful.

Jandj Shopping Co 9/20/2018 1 star

Very rude called asked a question and they just hung up wow ...just....wow

Michael Williams 6/4/2018 5 stars

Very good service... Maybe, also very quick work... Maybe, also cannibals... Maybe

Mike Neff 6/2/2018 5 stars

Fast and friendly service! They got us back on the road quickly!

Nita Hinton 5/29/2018 5 stars

Had a flat tire traveling North on I 71. Stopped to get my tire fixed or new one. Very kind to my furry travel companion, giving him water and a lot of pats. Great service and friendly people!!!

nathan st amour 5/18/2018 5 stars

Mary Frost 5/18/2018 5 stars

Christina Cope 4/18/2018 4 stars

Accomplished what I needed there with WDW ticket. Nice little area in the front for AAA but still miss the separate office they had. Most Bob Sumerel places don't even want to do anything AAA related. Not even a map!(one place sent me to an abandoned strip center in Middletown that I was sure had been closed ages ago.) Always makes me reluctant to trust them with a repair or tires.

Harper Studio 4/2/2018 1 star

I would rather give zero stars. When I called to book a cruise for six people, I gave Stacey all the information. She didn't get back to me, so I called her. She said that she had lost my paperwork, and promised to get back to me that day. Four days later, I haven't heard a word. I will go to another travel agency.

james frampton 3/25/2018 5 stars

Nice service

Lynda Cooksey 3/13/2018 5 stars

I love this place They are so nice and fit me and my car in when ever i need to come in

Marilyn Barkdoll 3/3/2018 4 stars

A little pricey.

Frank Fox 12/31/2017 5 stars

Very professional place to go to. Very reasonable prices and they are very helpful the manager has went above and beyond the Call of Duty to help myself and my wife out before. I will definitely go back there and do more business with them and the future. If you are looking for a tire place that has reasonable prices, and a very helpful staff, including the managers and the higher up positions, and Bob Sumerel Tire is definitely the place to go. I would recommend them to my family, my friends, and anyone else who is in need of tires or an oil change or minor repairs on your vehicle. I know this is a big Corporation, but the place in Lebanon, makes you feel as if it's owned by a small town business owner. I've owned a lot of cars in my life and went through a lot of tires in my time, but I have never been to a place that is so helpful trustworthy and willing to go out of their way to help you and get you back on the road driving a safe vehicle.

Jessica Fahncke 12/9/2017 1 star

This location wasn’t friendly to me because I have a fleet vehicle. The guy gave me an extremely hard time and basically called me a liar. My fleet company handles everything electrically. I’ve never been treated that way by any body shop. If they didn’t want to handle fleet vehicles then they shouldn’t be on the preferred list of vendors. I can’t believe how rude businesses can be to paying customers

Nels Balwit 11/22/2017 5 stars

Older building. People are friendly and equipment is up to date. They always seem to make room for me even when they are busy. They hustle with a good attitude making the place pleasant to visit.

Carolyn Hall 10/13/2017 5 stars

Quick service

Nathan Atkins 8/9/2017 1 star

Julie Manchella 7/18/2017 1 star

Too bad I can't leave zero stars!! This is a AAA service provider that turns away local residences in an emergency situation!!! International flight that we need to get to and because it's 15 minutes before they close and they already shut the machine down! Really? I prefer to shop with folks that have a human component to them and can understand real life situations versus locking their doors at the minute and not caring that they are leaving their neighbor stranded!! Trust me, my neighbors will be hearing about this!!!!

Roger Ison 6/27/2017 4 stars

Diane Noes 6/16/2017 5 stars

Always quick, courteous service.

A G 6/13/2017 5 stars

Great professional stuff

Cierra Kline 2/28/2017 2 stars

Matthew Patterson 2/11/2017 4 stars

Bob Sumerel has always come thru for me. Ryan was nice and super pleasant to deal with. Will gladly come back.

Aaron Moore 1/29/2017 4 stars

More expensive than other places, but you're gaurunteed quality work and honesty.

Jim Middleton 8/4/2016 2 stars

Overpriced and slow. There's a better place in town.

David Newman 7/13/2016 5 stars

I have been going to Bob Sumerel for a few years now. They are very honest and straightforward and they have great mechanics. 95% of the job of a good mechanic is diagnosis. If they can't pin point the problem they will replace everything in the car that they can until they eliminate all other possible causes and "find" the real problem. Bob Sumerel has a very good track record with me personally for identifying the problem and addressing it alone. I have gone to other mechanics and spent over $700 replacing radiators and hoses and all kinds of parts to find out the culprit for the leak was a $20 water pump seal. Bob Sumerel has outstanding mechanics, their prices are fair, and they have really done a good job EARNING my business. I would send anyone to them if they had car trouble.

Ashley Sferra 4/12/2015 5 stars

Jim and the team at Bob Sumerel in Lebanon saved the day! I was passing through Lebanon and had problems with my car battery. They went above and beyond to get me back on the road quickly. Thanks again guys!

Aaron Hoyt 1/28/2015 4 stars

Won't take the cars anywhere else. Spoke to Harley, who not only told me what the problem was, but quoted a reasonable price to repair it. Car was ready as promised, and we didn't get a "list of other things we really needed to have repaired..." Instead, we were told we may want to look at getting two things looked at in a few months. No alarms, but they were original parts and would need to be at least looked at next fall. If we do decide to replace them, it would cost about $xxx. They also told us what to look for on a few other items - wrote everything down for us, and thanked us for stopping in. Talk about a 180 from some of the other places around town. So refreshing to get what you need, not a lot of upselling and scare tactics. Highly recommended - thanks, Harley!

John C 2/6/2014 5 stars