AAA West Chester Car Care Insurance Travel Center

4 4 stars 87 reviews

707 East Gay Street
West Chester, Pennsylvania 19380
(610) 696-8100

Landmark: Located on East Gay Street, across from the Wawa

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed


Services Offered

Car Care Center

Insurance

Member Services

Merchandise

State Inspection

Tag & Title

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Insurance Agents

Upcoming Events

There are no scheduled events at this time.

87 reviews - 4 4 stars

James Mailey Image
James Mailey 5/1/2021 1 star

Never ever go here. Went in for an oil change. The tech stood there with the car in the shop for atleadt 20 min just talking. Never tried to sell me wipers which streak severely. Bever topped off fluid like suppose to. I checked my oil level after the service and it is atleast a quart low. I recommend to never go here. Over an hour and half for an oil change and tire rotation. I had a 9 o clock appointment.

L Dudt Image
L Dudt 3/27/2021 5 stars

Khushru Jokhi Image
Khushru Jokhi 3/25/2021 5 stars

Rachel Orlando Image
Rachel Orlando 3/20/2021 5 stars

Got a nail/screw in my tire on a Friday and no garages are open on the weekend. AAA saved my life squeezing me in on Saturday morning. Took a couple hours obviously as they had other cars already scheduled but was worth the wait as I had a long drive on Sunday. Thank you guys!!

Joseph Batog Image
Joseph Batog 3/5/2021 5 stars

Matthew Roberts Image
Matthew Roberts 2/10/2021 4 stars

Allen Mudalel Image
Allen Mudalel 2/6/2021 5 stars

Kevin Dillon Image
Kevin Dillon 1/12/2021 4 stars

Bob LoBue Image
Bob LoBue 1/11/2021 5 stars

Really friendly, reliable, and skilled auto service. Discounts for members are a pleasant bonus.

Victor Baga Image
Victor Baga 1/6/2021 4 stars

Stacy J Image
Stacy J 12/28/2020 5 stars

John McGeorge Image
John McGeorge 12/26/2020 5 stars

Wendy Santiago Image
Wendy Santiago 11/12/2020 5 stars

Ronnie Black Image
Ronnie Black 11/10/2020 1 star

Raushawn Martin Image
Raushawn Martin 10/8/2020 1 star

DIDNT BOTHER TO DIAGNOSTOS MY CAR RIGHT. CAR BROKE DOWN ON ME AGAIN TOOK BACK YO THE TO FIX SITUATION , MADE ME PAY DOUBLE AGAIN FOR THEIR LAZYNESS DONT GO HERE PLEASE

Dean Johnson Image
Dean Johnson 9/29/2020 1 star

Do not trust the work done here. Mechanics replaced an alternator that did not fix the problem. The cost was $400. Then diagnosed it was a $895 problem. Did not fix the problem. After $1300, it turns out it was a bad alternator--which they had just replaced! AAA replaced the alternator for a second time. Continued to have problems with the alternator at the denial of AAA. Took it elsewhere to find the second alternator was also bad. After almost a year of back and forth AAA would only refund the alternator and labor. Who knows what kind of damage they did to the car. We have been members for decades. We were treated as though we were the problem. Any sense of making it right was non-existent.

Ryan Torrens Image
Ryan Torrens 9/25/2020 3 stars

Ce Ce Image
Ce Ce 9/17/2020 5 stars

I had overfilled my oil tank at 17:40 :(. I went straight to a mechanic, since they were right across the street (I think he was the manager) and he squeezed me in their busy busy schedule to solve my issue for an oil change. God blessed them. I knew they were ready to go home and I held them up, but they remained professional and prompt. They all should get a raise.

Harry Wilson Image
Harry Wilson 9/11/2020 5 stars

Outstanding service fast and the personnel were very helpful.

Matthew Yagel Image
Matthew Yagel 8/10/2020 5 stars

I've been using AAA in West Chester since I moved here in 2013. They have always been very helpful, knowledgeable and they work quickly but professionally. I've never felt sales pressure or the pressure to buy anything that I didn't already ask for. I have a modern car and a 30 yr old car and have used AAA for service on both.

kimberly foraker Image
kimberly foraker 8/3/2020 1 star

So I took my car in for inspection and there was nothing wrong with my car going in to it and after I'm hearing all types of noise. I think they did something to my car it upsets me that now I gotta spend more money to figure out what's going on and what they did I had no leaks before and surprisingly they said i got a leak I'm beyond frustrated I'm taking the business else where because I cant afford to spend more money than what I have... I love their road side assistance but as the auto shop I will not be coming back

Mark Bubel Image
Mark Bubel 7/27/2020 5 stars

Came in to finish my IDP process because I forgot a step. Super helpful and accommodating. Thanks AAA. I’ve not visited other branches, but I recommend this one. Friendly staff!

Eileen Donnelly Image
Eileen Donnelly 7/18/2020 5 stars

M Becnel Image
M Becnel 7/15/2020 1 star

I have been bringing my cars to AAA in West Chester for a while. I have had good experiences but lately I think I have been getting ripped off. I bought a new tire because they said I had an egg in it but it was small if at all, i never noticed when I was looking at the tire. They tried to sell me battery, wheel alignments, and stuff that I don't think I need. Also, they were very expensive for tire pressure sensors - $350 for two. Odd that two sensors go bad at once too. I have lost my trust in the them and wont be returning.

Kris Ramabadran Image
Kris Ramabadran 7/14/2020 5 stars

Vanessa was very kind and helpful. I appreciate her help.

Bridget E. Kelly Image
Bridget E. Kelly 6/25/2020 5 stars

I consistently receive great service when I come here. I particularly like the follow up information which reviews what car service I received. It helps me stay on top of potential car problems.

George LoMarro Image
George LoMarro 5/21/2020 5 stars

Great people, Honest car repair

Tighe Hovington Image
Tighe Hovington 3/11/2020 5 stars

Rachel Spatichia Image
Rachel Spatichia 3/11/2020 5 stars

Shelby Miles helped my sister and I plan a trip to Cancun and she was absolutely wonderful! Her responses were prompt and she sent us great recommendations and priced out many different options for us. She even found us a great deal on Travel insurance and was overall super helpful and knowledgeable. We are so excited for our trip and can't wait to plan another one with Shelby's assistance! Highly recommend you see her in West Chester.

Emma bauer Image
Emma bauer 3/5/2020 4 stars

Joe Head65 Image
Joe Head65 2/22/2020 4 stars

Stopped in to change registration. Quick in & out service.

Chris Thompson Image
Chris Thompson 1/4/2020 5 stars

Very helpful staff and a set of services conveniently located in one place. Passport photos are quick and easy.

Susan Paris Image
Susan Paris 12/5/2019 5 stars

Very honest, great service, and friendly! Will definitely be back!!

Marsha Bierds Image
Marsha Bierds 11/15/2019 5 stars

Awesome! Everyone is so friendly and helpful.

Karim Marquette Image
Karim Marquette 10/9/2019 5 stars

Honey Bee Image
Honey Bee 10/7/2019 2 stars

The lady that assisted me was friendly BUT overall, my experience with AAA is not what I expected. Being a member, I was hoping to save money & HAVE NOT. Went for car repairs & they wanted to charge me double, car insurance decreased but my other bundled insurance increased. No savings on renting. Hertz charges over $100 compared to their competitors. Use AAA to help you plan your trip??????????????. She gave me tour books. Tried to apply for the credit card but it had the oddest occupations to decide from. Like it's credit card process, AAA services need a 21st century upgrade. Welp, I will be saving money by NOT renewing my membership

Theresa Coviello Image
Theresa Coviello 10/2/2019 5 stars

Really nice staff... Nice place

hgnastri Image
hgnastri 9/28/2019 1 star

Customer service is terrible. The mechanic clerk doesn't care on customer service or their needs. Had a bad attitude for helping, explain or actually move. I would not recommend this facility and reflects very badly on AAA service quality

Patrick Chevarier Image
Patrick Chevarier 9/2/2019 4 stars

Diane Hogan Image
Diane Hogan 8/26/2019 5 stars

I came out of Doctors to find my tire flat. Called AAA and was told about an hour. Actually they were there in 10 mins, Marcus the tow drive was awsome. I ended up needing a new tire and he called a place and followed me there for safty.

JACQUE Zakorchemny Image
JACQUE Zakorchemny 8/9/2019 5 stars

Love their service

Mahendra Desai Image
Mahendra Desai 7/29/2019 5 stars

Typical AAA office with various services for automobile related needs - plenty free parking and close to quick and sit-in restaurants- on the outskirts of downtown West Chester borough

Barry Delfino Image
Barry Delfino 6/15/2019 3 stars

They love to try and upsell. Not pushy, just always offering to perform work on your vehicle that you might not need.

Kurt Krumm Image
Kurt Krumm 6/4/2019 5 stars

Tracee S. - Cree TV Image
Tracee S. - Cree TV 4/20/2019 1 star

Bernard Flowers Image
Bernard Flowers 3/27/2019 5 stars

Wonderful staff and very friendly highly recommend if you need car care or travel and insurance

Keith Saroka Image
Keith Saroka 3/11/2019 5 stars

Helpful

Vittoria Visco Image
Vittoria Visco 2/12/2019 1 star

I had my car towed here after experiencing issues with smoke coming from the hood. I asked them to simply perform an inspection, which they told me would be around 60. I chose not to have the repairs done that would enable my car to pass inspection, and the price then jumped from 60 to 100. When I asked why, I was told that an additional charge is placed on if you do not move forward with repairs. So truthfully, you are taking money from me for no reason.To be charged 100 dollars for you to simply look at my car is ridiculous and unfair. As a AAA member I would expect better pricing. I will never take my care here, there are many more affordable options if you want your car inspected.

Joyce Creshine Image
Joyce Creshine 1/23/2019 4 stars

Went AAA for new insurance and some new maps & books for a vacation.. Informative employees & always upbeat.

Owen O'Sullivan Image
Owen O'Sullivan 1/20/2019 5 stars

chakera_kiona Influencer Image
chakera_kiona Influencer 1/11/2019 2 stars

I called the 1800 AAA roadside assistance number. My vehicle was towed into shop on a Sunday. They seem friendly was able to fix the problem they said technician will be there Monday. Next day I called before they close. They said my car was ready at 830 am that morning they called. and they could not find out what causes noise, but said it came from my sway link bar front right side. needs to be replaced that's what causing the problem + My engine light code was on. for tow dia it be 50% off $118 made it $62 .. I arrive at aaa shop around 2:30 to pick up my vehicle. They give me a repair work invoice of $600+ balance. I told them about my car warranty.. he didn't understand me until I Told him warranty will pay my repairs. Car care call my warranty to set up a bill invoice. Start on it two days later after I call AAA on Wednesday January 2. I picked my vehicle up last week January 2 at 3-4. They finish my car work fast. when I get home the noise and engine light came on. I got a diagnostic test by pepboys auto. they said the same before triple AAA supposed to fix it .. so I called triple AAA back they said to bring it in Friday. I took car to them they said it was two pending code one p01711. Not just One code but two. They. Didn't fix or found the first time it came in. Then he said I had them turned light off.. I trusted AAA Car Care shop. But how you didn't diagnosed a problem when it was sent to you. They seem like money is what they were looking for. I want my car correct. With some lazy technician fixing cars? my car they Should give me a clear reason what my car needs not pending code. They didn't fix. other shops pulled up easy. That's how I knew they didn't fix it. Light was on for some time now. So becareful they may be charging you without fixing your car. yes

David Money Image
David Money 1/2/2019 5 stars

(Translated by Google) Aqesome (Original) Aqesome

brenda thompson Image
brenda thompson 11/16/2018 1 star

$120 TO REPLACE A LICENSE PLATE. SERIOUSLY???

Michelle Diaconu Image
Michelle Diaconu 11/1/2018 5 stars

Quick and efficient service. Went to get a license for Europe and I don’t think it took more than 20 min tops.

Bryon Kinder Image
Bryon Kinder 10/12/2018 5 stars

Jo Anne Bennick Image
Jo Anne Bennick 8/18/2018 5 stars

Carolyn Rivers Image
Carolyn Rivers 6/21/2018 5 stars

Haven't used the repair service for a while, but was in recently for help with and international drivers licence and luggage. Very pleasant, kind, helpful service.

Lee Ott Image
Lee Ott 5/6/2018 4 stars

Good

Roseann Burress Image
Roseann Burress 4/16/2018 5 stars

Terrence was awesome. So helpful. Great experience

Roseann Burress Image
Roseann Burress 3/26/2018 5 stars

Terrence was so knowledgeable and helpful.

Judy Martinez Image
Judy Martinez 3/4/2018 5 stars

Eric Bartenstein Image
Eric Bartenstein 2/17/2018 5 stars

Bob Fark Image
Bob Fark 2/7/2018 1 star

Took my car here to get my brakes repaired. $800 dollar bill. 20,000 miles later (of mostly highway miles) my brakes are completely worn down. Rotors, pads, AND calipers are in terrible condition. Went to a different place. The mechanics said it looked like the previous work on the brakes was done poorly.

gabe gatti Image
gabe gatti 1/22/2018 1 star

Changed oil. Got home. Started car. Oil exploded all over newly sealed driveway. Took back car. A vacation day lost. Cost of some $ b/c of that and a day of my free time (which, screwed up my whole vacation) so nothing that can redone is worth this. Jumped on horn to get repaired. Supposedly a "filter malfunction," but the gasket wasn't seated properly by the "mechanic". So, wasted day, wasted vacation day - or week, stress, and then a fix. BUT, WORSE!!!!!! .....my new sealed driveway was stained. Gave AAA a quote to repair. They tried to fix with chems, but no go. So I am stuck with a bill of about $350 to re-seal. My guestimate is about $1k of loss. In the meantime, I work from home and it looks terrible..when clients come.....but have to wait until summer to re-seal. Never got compensated, so on my dime???? Unhappy. Never again customer. Change you own oil with your own brain power. Zero stars not avail. Obviously not worth the $ I saved on Busch Gardens tix having AAA. Use you Insurance provider to change your tire if needed....AAA not worth it . . Boo

RanGordon Image
RanGordon 12/29/2017 5 stars

Great customer service. Organized and pleasant atmosphere.

Tim Beck Image
Tim Beck 12/26/2017 1 star

I love AAA and am a member but the manager on duty at this location wasted 35 minutes of my time in deciding whether or not they'd be able to help me. He ended up deciding that they would not be able to help me with my obscure car issue (understandable), but I don't appreciate the way he went about it or how long it took for him to process the situation. I went next door to Pep Boys where the crew was both much more approachable and helpful. They didn't even charge and laughed at a situation that had the other manager throwing a fit! Again, nothing bad against AAA, just my experience with this location.

Michael R Image
Michael R 12/13/2017 5 stars

Great customer service.

George S. Image
George S. 12/10/2017 5 stars

Very impressed with the speed of the service and how nice the staff was. I stopped in for an oil change and inspection. They took me quickly and the service was in a good amount of time. The waiting area is also very well appointed and stocked. It was nice to be able to wait in a comfortable area with coffee, water and a vending machine. There was even a play area for the kids.

Joseph W. Moser Image
Joseph W. Moser 11/29/2017 1 star

I would avoid this place for the annual inspection. They will try to sell you everything they can. Their prices are totally unreasonable. Shop around for a better price and a more honest inspection of your vehicle.

Gene Volpe Image
Gene Volpe 8/12/2017 5 stars

Fast, fast, fast!

Matthew Haney Image
Matthew Haney 7/17/2017 5 stars

Friendly, helpful staff, good coffee. Needed something notarized, was in and out before the coffee could cool off.

Bernard Flowers Image
Bernard Flowers 6/24/2017 5 stars

Great place to have your car serviced and very pleasant people

L Lucas Image
L Lucas 5/21/2017 5 stars

Bret Haulman Image
Bret Haulman 4/12/2017 5 stars

Amazing and Friendly staff! 1/2 way to the Beach & my tire came off! Was taken to a AAA shop & then told had to wait until Monday because no one was open. The Manager (Jim or Tim) went as far as to give us a ride to the only open car rental location 30 MILES AWAY!!! Well they would only accept Major Credit Cards!! They can't be debt either. He took us to 3 other near by places. The last one, HE went and put our rental on HIS credit card for us! This guy deserves to be a C/O, 4 weeks of paid vacationing, or SOMETHING! I truly was grateful for the 30 mile FREE ride! Then to go as far and get us a car rental in HIS name, I didn't know how to thank him or what to say! This guy will do whatever possible for his customers! Please choose THIS AAA for ANY repairs or services! If you go anywhere else, your car could be in way better hands!

Mike Kearns Image
Mike Kearns 3/26/2017 1 star

This place is HORRIBLE!!!! I spent over $600 to get my alignment and tires fixed and two days later I have a completely flat tire. When I called to speak to someone, they couldn't care less. I'm a AAA member so I thought they would try to work with me but they didn't. So thanks to Jim for making a bad car experience even worse.

Angeliqué Israel Image
Angeliqué Israel 3/19/2017 5 stars

Great service!

Samantha Brigman Image
Samantha Brigman 3/18/2017 1 star

This has just been a terrible experience. I called to bring my car in for diagnostics and they told me it would take a half hour to an hour to get it done. I have been here for 2 hours and they still have not even brought my car into the shop. This is infuriating. I should have picked a different shop to go to. The tiny 5% discount was not worth the hassle and time I have wasted here. I will not be returning and I will be finding a shop that can give accurate times, or at least have the decency of telling me if their is an issue with the time they quoted me.

Tom Harker Image
Tom Harker 2/17/2017 5 stars

Needed to transfer a car title. They were the only place open on a Sunday. And they did it for free since we are policy holders.

Greg McNaull Image
Greg McNaull 1/15/2017 5 stars

Vanessa U Image
Vanessa U 12/31/2016 5 stars

Love coming here for all of my auto needs. Not going to lie, being a member does help save with labor costs. Nonetheless, the prices are reasonable and the mechanics are honest. They fixed the ball bearings on my husband's Civic that his former mechanic could not fix. I also love weekend availability and shuttle service.

Michael Dixon Image
Michael Dixon 12/24/2016 5 stars

Incredibly friendly staff. They're my go-to for any minor car stuff. Also decent discounts on movie and theme park tickets.

Alexander Williams Image
Alexander Williams 11/16/2016 2 stars

Spent many hours in there to transfer a title and get a AAA membership. I still haven't received my cards and that was months ago!

Kevin Cooney Image
Kevin Cooney 7/26/2016 1 star

Stay clear!!!!! charged double-- lied then forgot to put plug back tightly and car died. what an awful place!!!! horrible people..they just want to hit a quota. go to a real repair shop and save yourself the hassle.

Abhijit Dhakne Image
Abhijit Dhakne 7/22/2016 5 stars

Great helpful and caring staff! Love this center.

Don Edgar Image
Don Edgar 5/26/2016 5 stars

My experience is similar to the others. Great customer service. I to needed a tire repaired (screw in tire) right before closing on a Saturday evening. The other service techs were busy so Colin (service manager) repaired it himself and got me back on the road. This was a totally new experience. I've only dealt with Bernard & Colin and they both are great. It's good to finally go to a service center that you can trust.

Jenn Flores Image
Jenn Flores 12/9/2015 5 stars

When my car got towed to AAA it wasn’t in good condition and it needed a lot of repairs. Bernard and Colin went above and beyond to make this unpleasant experience a positive experience. I am very thankful for their hard work and amazing customer service. I would recommend their services to others because they truly care about their customer’s satisfaction.

Tim Wingert Image
Tim Wingert 9/1/2015 5 stars

This place is a god-send! After my local mechanic stopped having Saturday hours, I was at a loss. Then, I ended up getting a flat tire a few hours east. AAA got me back on the road with my spare and I drove right to the new West Chester location (on a Sunday, right before closing!) Fantastic service..they took me in, patched me up and got me on my way- even reminding me about my inspection! Later, I brought it in for inspection, and got the same excellent customer service! Fast, professional, caring and totally willing to go the extra mile! I got hooked up with a Premium membership and saved some $$ on my repairs! I would recommend this place to anyone with an automobile! Thanks to each of you that I had the pleasure to speak to! I will probably reach out for car insurance from you as well!