AAA Wilkes Barre

4.1 4.5 star 84 reviews

679-E Kidder Street
Triangle Plaza
Wilkes Barre, Pennsylvania 18702
(570) 819-1920

Landmark: Located in Triangle Plaza strip center behind Valley Chevrolet.

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Location Hours
Mon
9:00 AM – 5:00 PM
Tues
9:00 AM – 5:00 PM
Wed
9:00 AM – 5:00 PM
Thurs
9:00 AM – 5:00 PM
Fri
9:00 AM – 5:00 PM
Sat
9:00 AM – 3:00 PM
Sun
Closed


Services Offered

Insurance

Member Services

Merchandise

Tag & Title

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Insurance Agents

Upcoming Events

Travel Store Sidewalk Sale

June 28, 2021 – June 29, 2021 | 9:00 AM – 6:00 PM
SEE DETAILS Store Locator

84 reviews - 4.1 4.5 star

Thomas Michaels 6/12/2021 4 stars

Thomas Roccograndi 6/4/2021 4 stars

Rob Kirby 5/29/2021 5 stars

Bob Bouika the insurance guy is very helpful and knowledgeable.

Donna Dale 5/17/2021 5 stars

I went into the Wilke-Barre office to renew my registration and insurance card. Everyone was friendly and professional and quickly took care of my issue. I recently referred my son and daughter-in-law to AAA for their homeowners and car ins. They're thrilled, they jus bought their first home.

Phyllis hummel 5/11/2021 5 stars

Norton Norris 5/10/2021 5 stars

Love AAA. The Wilkes-Barre office is staffed with good people that honestly try to help.

Melinda Gilpin 5/2/2021 5 stars

Joseph Werner 4/27/2021 4 stars

Theresa B 4/11/2021 5 stars

William K Jones 3/29/2021 5 stars

Diogenes Diaz 2/25/2021 5 stars

My walked in to the AAA office to register a vehicle. It took her about ten minutes to walkout with plates and documents in hand. Extremely professionals, helpful and very friendly. All that after she was turn away from the PA Registry because they were unable to recognize a reassignment of ownership from NYS. Thank you AAA for making our life easier. My wife thinks you are best.

Saintlucifer lordofdestruction 1/29/2021 4 stars

Great place everything was fast and easy.

jessica jayne 1/15/2021 5 stars

Employee that helped me over the phone couldn't have been more patient and helpful

Lisa White 1/14/2021 5 stars

Cat 1/5/2021 2 stars

The Northern AAA versus the Southern AAA Makes me want to rethink my membership.

Elaina Shelley 12/29/2020 5 stars

Excellent service no wait time and excellent notary services

Sarah Tafani 12/17/2020 2 stars

Cheryl Seale 12/17/2020 5 stars

Sandra Jones 12/12/2020 5 stars

Robert was a great help and was even able to lower our car and home insurance by $1000 a year. Thanks so much

K L 12/6/2020 5 stars

Michael Umphred 12/1/2020 4 stars

Dawn Hittle 11/2/2020 5 stars

Friendly, fast and knowledgeable service.

Cheyanna Camp 10/13/2020 1 star

M Diaz 10/6/2020 1 star

Lori Pettit 10/1/2020 5 stars

Tow truck was there 20 minutes ahead of time!!!

Manuel Ferran 9/25/2020 4 stars

Carolyn Hughes 8/30/2020 5 stars

Always very helpful and go out of their way to help.

Mary Hoover 8/30/2020 5 stars

Very professional. The insurance agent Joe will work with you until he has the best rate possible. Would highly recommend this place

Albert Kingsbury 8/18/2020 5 stars

Jessica Rooney 8/10/2020 5 stars

Spoke with a very nice, extremely willing and able to help me navigate the several plans that triple AAA offers. I had quite a few questions and that was before the woman started going into depth about the different offers. Never once was i made to feel as though i was inconviencing the lovely woman helping me as she pleasnatly answered my zillion questions. Signim up for triple AAA was much easier then i was anticapating!

Yogi Adhin 8/1/2020 1 star

The worse place to go to get anything done worse customer service ever

cel lynn 7/25/2020 2 stars

Do not ever pay insurance by phone here ?? guaranteed screw up it is ok for trips car registration and other car associated things

Shahrooz Pourmonir 7/25/2020 4 stars

Jessica Cornell 7/20/2020 5 stars

Mz. YumYum14 7/18/2020 1 star

Jo Graf 5/22/2020 5 stars

Very helpful

Andrea Rogan 3/10/2020 5 stars

Made up 2 trip tiks for me. Fast service and agent was very helpful and courteous!

Todd Edwards 2/27/2020 5 stars

Came here to do a title transfer. Was taken right in, and after a short wait (the title employee was with a customer when I arrived) was taken right in. It was extremely straightforward and everything was quick and painless. They also handled my vehicle registration renewal on the retitled vehicle to save me inconvenience in a month or two. All in all, would come here again for title and tag needs without hesitation.

Robert Drago 2/21/2020 5 stars

Jaynie Allee 2/12/2020 4 stars

Totally helped me!!!

Lorna Lucarino 2/7/2020 4 stars

Joanne was very helpful . If you need info on cruises--stop & ask for her. Passport photos if you're a AAA plus member--$3.71.

Rhonda Roo 2/4/2020 5 stars

No complaints

Kyle Blankenship 1/31/2020 4 stars

DAVID PELAK 1/29/2020 5 stars

marta yirmibir 1/29/2020 5 stars

Elvis Acevedo 1/23/2020 5 stars

Nice very professional ??

jack scally jr 1/22/2020 4 stars

Jolene 1/12/2020 1 star

Christopher Spinucci 1/8/2020 4 stars

The staff was great and very knowledgable. I needed to transfer a title very fast. While I was waiting which wasn't long, twelve minutes. I decided to renew my membership and get the paperwork for my passport renewal. This requires a new photo. I was waited on by three different associates. I went in for a title transfer and accomplished three important and tasks.

Mary Ann Skok 1/6/2020 5 stars

Helped book a vacation

STEVEN KAFRISSEN 12/29/2019 4 stars

Mary Ann Poperowitz 12/19/2019 5 stars

I visited Robin Olenick in the travel dept to add to our cruise package. She is the best and is so professional in every way. She always takes care of all of our needs.

fred uding 12/18/2019 5 stars

Cher Perrin 12/9/2019 3 stars

Went to transfer some titles. I was surprised that it was as much as it was. I thought there were more discountw becuz of being a AAA Gold member.

Kar Z 12/3/2019 5 stars

We love all our rewards, adding a family member was a gift! Very helpful folks.

Chris Day 12/1/2019 5 stars

Friendly and knowledgeable

Lakisha Lewis 11/9/2019 4 stars

Latoya Ingram 11/6/2019 5 stars

Excellent service.

Kathryn Pierson 11/5/2019 1 star

Was put on hold and finally hung up after 12 minutes!

Donald Eremin 11/4/2019 5 stars

attentive, smart reps provided travel and hotel info without pressure. will definitly do business with them. kudos

Josep Sassano 10/27/2019 5 stars

The staff there is very l Helpful courteous informative and made a great cup of coffee

Karen Simmons 10/1/2019 5 stars

Great service from efficient and very accommodating personal.

Todd Gorski 9/3/2019 5 stars

Good service

Ann Wheeler 8/29/2019 4 stars

Jennie Arent 8/13/2019 5 stars

Very friendly and helpful employees.

Joe Gandia 8/7/2019 5 stars

Very helpful in getting your vacation plans

gary evans 8/4/2019 5 stars

The food and service were both good

Tom Mcginley 8/3/2019 5 stars

Great

Bernie Boyer 7/19/2019 1 star

Prices are high.

Dennis Kemp 7/13/2019 5 stars

Very very efficient and get business completed quickly ????

Jamie Mangino 7/7/2019 5 stars

Perfect

Keith Simon 7/6/2019 5 stars

Gregory C. Hollock 7/3/2019 5 stars

claude brill 6/6/2019 4 stars

Kevin Van Why 5/30/2019 5 stars

In and out, no hastle

sobubbleliciousz 5/28/2019 4 stars

Kennard Johnston 5/22/2019 5 stars

Extrodary in service and information. you may have a tow package with your insurance but having AAA, WB secures your doubt and fears when and if you break down. They invented roadside service as far as I am concern. The added services of maps, booking cruises and flights puts them above in service for people's needs. Hats off to Triple A, for what they do other than help people on road side assistance

Frog Lover 5/10/2019 5 stars

Michael Wanyo 4/30/2019 1 star

Outrageously ripped of an acquaintance of mines. Had no idea what the hell they were doin. 3 hours for insurance tag and title. Charged him 170 bucks just for the title. And no tags. Never go there. Also you can say thats my opinion. Also while i was there 2 other people came in with complaints so. Go somewhere else

Jim Too 4/25/2019 4 stars

Went to get passport photos, very helpful, even gave us the necessary renewal forms and advice.

Wendy Kislan 8/16/2018 2 stars

Called AAA to get a flight change at 2pm. By closing no response. Called the airlines myself that night got flight numbers and costs. Airlines would not change the flight because it was booked through AAA. Now we have to wait another day for AAA to do the job we pay for as iti s members.

Diane Lavelle 7/23/2018 1 star

If anyone out there is considering becoming a member .... save your money!!! My daughter has been stranded in New York City for almost 5 hrs. Every time a call is placed to AAA she is on hold for at least 10 minutes before speaking to a customer service rep who keeps pushing the time of arrival back over and over again since 6:15pm .... it is now 10:59pm. I pray nothing happens to her!! See how long you would have coverage if you waited a totally unacceptable/unreasonable amount of time to pay your premium!

P. Jason Peters 2/28/2018 1 star

I was traveling from another area and wanted to ask questions about my account and was very rudely blown off, because my account was from another office.

Rebecca Wilson 3/27/2017 5 stars

Very helpful, a great resource