AAA Gaithersburg Car Care Insurance Travel Center

4.2 4.5 star 102 reviews

16045 Shady Grove Road
Gaithersburg, Maryland 20877
(301) 795-3050

Landmark: Located in between the Red Roof Inn and Checkers.

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed


Services Offered

Battery Retail Location

Car Care Center

Insurance

Member Services

Merchandise

State Inspection

Tag & Title

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Insurance Agents

Upcoming Events

There are no scheduled events at this time.

102 reviews - 4.2 4.5 star

Cici Bii Image
Cici Bii 4/28/2021 5 stars

Was a new driver, and didn’t know much about my car. I take my car to Luigi who is always patient with me, and quick to answer all my questions. Fast service, friendly people. I would encourage everyone to have the service!

J.B. Zapata Image
J.B. Zapata 4/27/2021 4 stars

Good efficient service. Well kept establishment.

Ansar Chohan Image
Ansar Chohan 4/10/2021 1 star

Racha Hughes Image
Racha Hughes 4/5/2021 5 stars

I use AAA Gaithersburg title services in May 2021. I called ahead to ask about what doccument do I need to bring. Some document needed to be notarized, which they did on the spot free of charge to AAA members. They charge the same rate fees as MVA, plus extra $40 fees for the titling +15 MVA computer usage fee. Tommy and Tony helped me get the title transfered in under 45 mins. The best thing was I left with a real MD metal license plates, with 30 days sticker to get the car inspect. They have inspection in house too, but the scheduling conflicts made me take the care to a garage near my house. Two days later I went back to AAA to get the 2 year sticker and that's it. Additional fee for this as you would have to pay MVA +$20. One week after that I got MD title in the mail. Worth the time and the convenient of not having to go to MVA during Covid outbreak. Highly recommend. Call to consult about your case so you know what document to bring.

Ray Saunders Image
Ray Saunders 3/2/2021 4 stars

M. Nuñez Image
M. Nuñez 2/25/2021 5 stars

Excellent customer service and really good pricing for oil/filter change, tire rotation, etc. Not everybody knows that these AAA Centers have these services. Tire and battery sales, too.

wste00 Image
wste00 2/15/2021 5 stars

Lisa Y Image
Lisa Y 2/12/2021 5 stars

Leslie Sweeney Image
Leslie Sweeney 2/8/2021 5 stars

Mary Vilorio Image
Mary Vilorio 1/14/2021 5 stars

(Translated by Google) Excellent attention ?? (Original) Excelente atención ??

Reginald Ferguson Image
Reginald Ferguson 1/8/2021 5 stars

Love it

Lynette Lilly Image
Lynette Lilly 12/31/2020 4 stars

Went here to get fee-free Visa gift cards (for members only).

Kyle Raine Image
Kyle Raine 12/9/2020 4 stars

Nancy Meyer Image
Nancy Meyer 11/18/2020 5 stars

David Evans Image
David Evans 11/14/2020 5 stars

Smooth tag and title transaction. Courtesy and professional. Used them twice recently.

Jeff Rosenblatt Image
Jeff Rosenblatt 11/10/2020 5 stars

Great customer service. Honest people

Brandon Medina Image
Brandon Medina 11/4/2020 1 star

We really appreciate being a AAA member but it's unacceptable that this shop represents them so poorly. Unfortunately, this shop is a joke and we will not be bringing any of our vehicles there for service. For starters, the transmission pan needed replacement and all the fluid gushed out because of a near accident in poor driving conditions. I spoke to them and notified them what was wrong and even had roadside assistance diagnose the issue but, instead we wait only to receive a call telling us exactly what I had explained earlier. Granted, the front desk staff may have felt like the car needed to come out of the shop repaired ASAP but, it WASN'T completely repaired. I understand it may have been "safe" to drive, but, the mechanic, whoever it was, managed to miss a huge misalignment with our front left wheel which was the one that had the impact as well as the back. You don't rush to get a vehicle out just because the shop is about to close and you want to get out, that's someone's life on the line driving that car if isn't fully repaired and in this case it's my wife's which I don't play games with. Get the punch line though... we already paid a lumpy sum for the repair assuming everything was completely repaired and diagnosed with no issues. Nope, the "test drive" is a short little loop in an extremely small parking lot. After seeing that we get the key and my wife begins driving and notices squealing as she turns the wheel because of alignment they completely missed. They tell us the car might be a little noisy because of the new tires however, obnoxious squeeling wasn't accounted for when they called us saying the car was supposedly ready. Now we have to call them because when they changed the tires, we should have one back in our trunk but, they forgot for the second time in a row this has happened when changing out tires. Which I hope they didn't toss because the tire is still brand new. The good news is that our car is finally out of their so it won't be

Stephanie Schmitt Image
Stephanie Schmitt 10/27/2020 5 stars

I had a tire resolved after getting a flat. I was maybe there 30 minutes, and the work took 15 minutes. Also everyone was nice and very careful in regards to covid.

Barry Lyons Image
Barry Lyons 10/26/2020 5 stars

Friendly helpful people.

Jasmine Lewis Image
Jasmine Lewis 10/22/2020 5 stars

Eliezer Valentin-Castanon Image
Eliezer Valentin-Castanon 10/16/2020 4 stars

Friendly service and easy access.

S J Image
S J 10/15/2020 5 stars

AAA always helpful. The person who came for assistance was nice and helpful.

Luther Perkins Image
Luther Perkins 10/14/2020 5 stars

First time so far so good work hasn't been done wil keep everyone posted. Positive or Negative after completing.

Matthew Tilkens Image
Matthew Tilkens 9/17/2020 4 stars

It was OK... just OK.... The prices are comparable and everyone was very professional.... but they told me to come in to pickup my car and then still had to wait over 30 minutes and no other customer was waiting in front of me. A few months later went to rotate my tires and realized they had lost or not replaced my security lug socket in my glove box. It was a PAIN getting those things off without the key.

Danylo Demidenko Image
Danylo Demidenko 8/31/2020 5 stars

Jacqueline Skinner Image
Jacqueline Skinner 8/18/2020 5 stars

Shannon Snape Image
Shannon Snape 8/18/2020 1 star

Had to go back after they "fixed" my car because they did it all wrong.

Nitin Garg Image
Nitin Garg 8/16/2020 5 stars

Very clean. Did everything by the book, so changing a battery on BMW was well done , credit card charging took 15 min!

Kristi Lynn Image
Kristi Lynn 8/2/2020 5 stars

James Pollock Image
James Pollock 7/28/2020 5 stars

Stella Sanderson Image
Stella Sanderson 7/24/2020 3 stars

April Gordon Image
April Gordon 7/21/2020 5 stars

Rob did a fantastic job!

Yusuf Kariye Image
Yusuf Kariye 7/2/2020 5 stars

Very best

Mark Lavine Image
Mark Lavine 6/12/2020 5 stars

Service was great

Tian Song Image
Tian Song 4/13/2020 5 stars

Did an oil change. Clean shop and waiting area. Good customer service. Will come again.

Lostand Found Image
Lostand Found 3/21/2020 5 stars

Great!

HT Lei Image
HT Lei 3/16/2020 5 stars

Went there for title transfer and registration and was helped by Thomas. Very friendly and efficient. Highly recommended!

kelvonna zanders Image
kelvonna zanders 3/5/2020 4 stars

Dwayne Royster Image
Dwayne Royster 3/4/2020 5 stars

john slade Image
john slade 3/2/2020 5 stars

Hablando La Verdad Image
Hablando La Verdad 3/1/2020 2 stars

The food did not tastes as good as xpected. The salmon was flavorless...as well the cabage, did not fill my expectation.

Michael Rosen Image
Michael Rosen 2/28/2020 5 stars

Carl Mankowski Image
Carl Mankowski 2/24/2020 5 stars

Great customer service and good prices!

Susan Mease Image
Susan Mease 2/20/2020 5 stars

Service was excellent! Would highly recommend them. Will be doing future work there as well.

Ulises Medina Image
Ulises Medina 2/12/2020 5 stars

Kelli Miles Image
Kelli Miles 2/9/2020 5 stars

Everyone is always so helpful and friendly! I haven't had my car serviced there but I am considering it.

Amanda Miller Image
Amanda Miller 2/5/2020 5 stars

Jeffrey Durbin Image
Jeffrey Durbin 1/29/2020 4 stars

Excellent service!

Mark Gonitzke Image
Mark Gonitzke 1/28/2020 5 stars

Tine Schilling Image
Tine Schilling 1/14/2020 5 stars

Lana Grant Image
Lana Grant 1/14/2020 4 stars

Kay Brooks Image
Kay Brooks 12/23/2019 5 stars

Even though I've had a bad experience Soto and the team corrected the wrongs. I'm very appreciative of you all for finding out the issue, apologizing, fixing things under warranty and being professional in the midst. Thanks for always going above & beyond for me! Happy Holidays and I wish you and the team a Happy New Year!

Viktor Stolbovoy Image
Viktor Stolbovoy 12/23/2019 5 stars

Got there international driver permit in 10 minutes

Javier Amaro Image
Javier Amaro 12/19/2019 5 stars

(Translated by Google) Very attentive, calm environment, skilled workers. (Original) Muy atentos, ambiente tranquilo, trabajadores expertos.

MrJatradesmof0 Image
MrJatradesmof0 12/11/2019 5 stars

Great location close to the highway and not far from the interstate access.

eric clapprood Image
eric clapprood 12/8/2019 5 stars

Bridget McDonald Image
Bridget McDonald 12/4/2019 5 stars

Luigi was so kind today, all the tire sensors were going off. He stopped what he was doing and checked my tires/adjusted the air. I feel so relieved! I’m so happy with AAA!!

Gar Dawg Image
Gar Dawg 12/3/2019 5 stars

Its AAA. I trust them over most shopsq

Brooks Vault Image
Brooks Vault 11/30/2019 4 stars

Nestor Rojas Image
Nestor Rojas 11/29/2019 5 stars

Good customer service

Dimuth Meegoda Image
Dimuth Meegoda 11/25/2019 1 star

Prudence Mofor Image
Prudence Mofor 11/24/2019 5 stars

Efficient

Rob Jr Image
Rob Jr 11/24/2019 4 stars

Liberian_fo_evah Jue Image
Liberian_fo_evah Jue 11/23/2019 3 stars

Bruce Cottom Image
Bruce Cottom 11/21/2019 5 stars

Excellent products, Well Written. But all are are large with detailed info.

Lauren Cannon Image
Lauren Cannon 11/21/2019 5 stars

My car is a 2010 SUV with well over 130K miles. Every time I’ve had to go in for maintenance or repairs, they’ve treated me fairly and they all are always so kind. One of the guys that works there (sorry forgot his name) even recognized my voice over the phone. They are always so patient when I have Question after question and ask for explanations just so I’m clear on what’s happening.

George Economides Image
George Economides 11/9/2019 5 stars

The Best!

tt v Image
tt v 11/9/2019 4 stars

Lisa Hamilton Image
Lisa Hamilton 11/8/2019 4 stars

Mike Rogers Image
Mike Rogers 10/31/2019 4 stars

randy hurowitz Image
randy hurowitz 9/22/2019 5 stars

Great customer service guys at the check in and check out counters first class. Fastest and best friendly service in town. Can’t be there prices nowhere. Great place

lucky bloomer Image
lucky bloomer 9/19/2019 1 star

This place is terrible there's no room for tow trucks and it's a AAA repair shop

Gary Myron Image
Gary Myron 9/10/2019 3 stars

The location is terrible and the parking is worse.

Kinh Burr Image
Kinh Burr 9/9/2019 5 stars

The staff is friendly and helpful, the wait for the oil change is reasonable and the price is right.

Eric Jaw Image
Eric Jaw 9/7/2019 4 stars

Richard M Image
Richard M 9/6/2019 5 stars

Kay Brooks Image
Kay Brooks 9/6/2019 3 stars

M Puttaraju Image
M Puttaraju 9/4/2019 4 stars

Not too crowded, you can get pretty much everything. I will pick BB over OC any given day, nice beaches.

Don Cooke Image
Don Cooke 9/3/2019 5 stars

Got my International Driver Permit. Quick, competent and friendly.

Rohan Damle Image
Rohan Damle 8/28/2019 5 stars

Robert Hoes Image
Robert Hoes 8/5/2019 4 stars

D Johns Image
D Johns 7/29/2019 5 stars

Friendly, great service, complimentary water, Keurig while you wait and it's AAA. What's not to like ??

Sena Affizie Image
Sena Affizie 7/27/2019 5 stars

It was great customer service here

Erin Reische Image
Erin Reische 7/22/2019 3 stars

It is beyond comprehension just how bad the customer service is at this location. They used to be managed by a different person, who was wonderful, but since then, it's enough to make a sane person crazy. They don't follow up, they are rude, they never answer the phone. Why do I keep going? They do a great job. If you can mentally prepare yourself for the agony of getting the job done, it's worth it.

Charlotte Webb Image
Charlotte Webb 7/10/2019 4 stars

JD Kim Image
JD Kim 7/10/2019 4 stars

Several thins from insurance to repair cars can be served at one place

Dariusz Gilman Image
Dariusz Gilman 6/6/2019 5 stars

Just visited their center and I was very impressed with the customer service!!!

Plava Laguna Image
Plava Laguna 5/22/2019 5 stars

Knowledgeable technical staff. Yami is a pro. She explains what needs to be done and what needs to be watched. The mechanics inspection found several bulbs out and saved me from a lot of tickets. Giovanni will find you a good deal on tires. Got a full set for the best price anywhere. Everyone (including Jonathan and Christopher) are very helpful and professional on the phone.

Nancy T. Dols Image
Nancy T. Dols 5/10/2019 5 stars

Excellent service and fair pricing.

Tyler Weader Image
Tyler Weader 4/27/2019 1 star

Very dishonest garage that left my car in worse shape upon leaving. I came in for my first MD state inspection so that I could transfer my registration to MD from PA. They quoted me $1400 in unnecessary repairs. I got a quote from a more honest garage in PA which only quoted me for one quarter of the repairs. Upon receiving my "fixed" car, the traction control lights and ABS lights are always on, the ABS kicks in when I first apply the brakes after putting my car in drive (super dangerous!) and my car sounds TERRIBLE. I took it back in so that they could fix their mistake. After an entire day they realized they messed up and their mechanic screwed up my left bearing. They tried to quote me $200 more for this repair, but there is no chance they ever see my business again! When I asked for them to fix their mistakes or for my money back, they didn't do it! DO NOT USE THEIR GARAGE! They will try to overcharge you, take advantage of you, make your car run worse so you have to come back in, and lie to your face!

Renard Payne Image
Renard Payne 4/15/2019 5 stars

Still a good place to start a road trip or just to get information on cars!

Henry Frankel Image
Henry Frankel 4/2/2019 5 stars

A fully stocked store with travel related items.

Charles Spencer Image
Charles Spencer 3/22/2019 5 stars

stephen lamphier Image
stephen lamphier 2/10/2019 5 stars

Great travel agent!

Galina Goncharova Image
Galina Goncharova 1/3/2019 5 stars

Everyone was extremely nice from the time of the quote to the end of the appointment. I can't recommend this location enough! They did an excellent job inspecting my car and even calling a tow truck for me. Very pleasant experience!

Bernice Davis Image
Bernice Davis 12/21/2018 5 stars

The best service I have experienced in a long time. They corrected another company mistake. FREE OF CHARGE no questions asked

Jose Cabrera Jr Image
Jose Cabrera Jr 12/4/2018 1 star

I order a set of tires from an online store and had them shipped here to have them installed by AAA. That was a big mistake. First they didn't call to let me know they came in. I called to set up an appointment with them which is pointless. I had an appointment at 2 PM on a Tuesday. It is now 5 pm and my car is still not ready. I have been waiting for 3 hours now going on 4 to get 4 tires installed. I guess it's an hour per tire. On top of that, they come and told me that one of my lug nut is cross threaded and stripped. Don't know how since no one but myself have taken the wheels off the car. I always hand tighten the lug nut on. I don't use an impact gun at all. It sound like they did it and now they are trying to cover it up. I am so disappointed with the service at this location. I'll a AAA member and I have used them for other services with superb service but when it comes to the repair shop part, I will never bring any of my cars here and would recommend you don't as well.

Michael Replogle Image
Michael Replogle 8/15/2018 4 stars

Katherine Ciacco Palatianos Image
Katherine Ciacco Palatianos 7/11/2018 5 stars

Helpful desk staff

Hyeong Seok Kang Image
Hyeong Seok Kang 7/8/2018 4 stars

John Yeung Image
John Yeung 6/23/2018 5 stars

Got my international drivers license here. The facility is really nice and clean. Everyone was nice and helpful as well.

Agnie K Image
Agnie K 6/19/2018 1 star

In general, I appreciate the services that AAA provides, I’m a loyal customer who spends thousands of dollars over the last two years there having a really bad luck with my car. However I unfortunately cannot recommend fixing your car in this particular location. It happened multiple times that I picked up my car after a repair and on the way back home it turned out something was wrong or the issue was still there and I had to bring it back. It makes me think, didn’t anyone just test drive the car before they returned it to the customer?! What a waste of time! One time the engine was almost destroyed because someone didn’t screw a filter cap properly. Just few days ago I brought a working car for an inspection. Just driving back home after the inspection the A/C stopped working and started making noise. Coincidence? Maybe but after bringing the car back I heard some part was loose. It was also done under the warranty because they fixed the A/C one year ago. The issue was ‘fixed’ and immediately after I picked up my car the A/C was still making noise and stopped working before I even got home! It’s just too much, the mechanics there don’t know what they are doing!!!!