Had what we needed. Easy and painless.

A simple inspection. They told me it was an one hour wait time but I waited for six hours without getting a call. I had to call back and check the status - only to find out that they want me to change battery. That work eventually rolled over to the second day.

This place is really good. Great service, professional and helpful staff, decent prices, and easy booking of the services you need. However, there is one throwback - xenophobic concierge. He was sweet and courteous to the white couple stopped by to buy some road maps but refused to sell me a road map by motivating that the register was closed and it was 5:12pm with the store business hours operating till 6:00pm. Also, he kicked out dark skin customer who came in for his appointment. Concierge asked this customer to wait outside. There was no reason for him to do that because at that time it was only two customers in the lobby including me. He didn't act this way toward the couple buying the road maps. So, people be aware of that concierge behavior. Other staff is awesome. I had business with this AAA location a few times already and I am fully satisfied with their service.

Very good service and a discounted price if you are a AAA member. I called ahead and made an appointment. There is a waiting area and the chairs are spaced far apart from each other. There is free wifi and bottled water available. The bathrooms are clean. It is walking distance from Walmart, Cosco, and Dunkin’ so you can have your car repaired and go shopping instead of waiting around.

The tires weren’t balanced properly

Todd was easy to deal with and made my experience an easy and beneficial one for me!

Very receptive to my needs

I had canceled the request njdot gave me free gas hope its updated that my call was canceled

Got my International drivers license here, they do everything from A-Z , I didn't have photo required for license but they also take care of that. ** If you need International drivers license do it only at AAA. **

Kudos to the team at AAA Car Care of Edison. They took great care of me and Jeep Cherokee.

The knowledgeable staff was topnotch. I really appreciated their rigorous and comprehensive testing of the vehicle, taking the time to explain the results in exceptional detail. The store ambience is quite welcoming and comfortable -- clean, bright, and relatively quiet. What I perhaps appreciated the most was the transparency. The shop has a huge, clear, and well-lit window where you can see all of the work being done to your auto ??. Checkout process was efficiently smooth and well documented. A great place all in all if your car needs work! Highly recommend!

Best for change oil and check all your car but expensive

Went there to get a IDP for my wife.

Very friendly and did a good repair job with my Honda Odyssey

Carol (I believe) was super helpful finding what I needed and save me time

The AAA Edison Car Care Insurance Travel Center is a force of nature on to itself. There are three things I like about this business: 1. The team are all amazing without exception 2. The service covers every possible thing I could need 5. The price is great value for money I'd say 6 stars if that was an option, I use them everytime I'm working in this region.

Got 2 brakes and rotors and an oil change for $380

DEFINITELY WORTH GETTING

Want to thank Tony at this location, from the moment he took our call to the moment we went inside, had our battery replace, Awesome customer service, would recommend this place to everyone. Thanks Tony

Quick and efficient!

An Extremely positive experience from start to finish. I am very pleased with my purchase it was exactly what I had been looking for. I would be proud to refer friends, family & Clients.

I've been there twice in the past week, for two different services. First was a tire alignment, the work was quick and cost less than I exspected. Second was to replace the bulb in my head light. They had to order the bulb, it took a little bit for the part to get delivered. They didn't charge me for the bulb or for the replacement. Staff was super nice, i will definitely only be coming here for any future services

Oil change, quick and easy.

The the service was very good and professional. I highly recommend them.

Honest fast work

I had a great experience with this car care center today. I needed a decent amount of work done. I easily received a quote initially, was able to get an appointment quickly and the work was done quickly and for a great price. The service writers and the technicians were very kind. I am very happy to have found this center & plan on returning.

I am filing this review on behalf of my elderly mother. My mom was the group leader for 13 family members, who were booked on an Alaskan Cruise on Royal Caribbean, scheduled to depart Vancouver, BC on June 26. John Branick, Retail Office Manager, at AAA in Edison, NJ, was the travel agent managing this reservation on behalf of our group. On Friday March 13th, Canada announced that all cruise ports were closed through July 1st due to Covid-19. This meant our cruise would be cancelled. My mom emailed John Branick on Saturday March 14th asking him to arrange refunds for our $250 per person deposit ($3250 in all for the 13 of us). We had yet to pay the full balance for the cruise. Royal Caribbean's standard policy is to refund all money paid when the cruise line cancels the sailing. On Monday March 16th John replied to my mom and said that there was no way to get a refund and that the only option was a $250 per person credit. She reluctantly accepted, believing John that there was no option to get a refund. Reality was all we needed to do was wait for Royal Caribbean to officially cancel the sailing and then they would be able to process refunds totaling $3250. Royal Caribbean did in fact officially cancel the cruise the following week and offer all passengers the choice of a refund or 125% credit. John had a fiduciary duty to our group and should have reasonably been expected to know Royal Caribbean's standard cancellation and refund policy. Let's hope this was purely negligence, but John also had financial motivations to push my mom to cancel prior to a refund being available. Senior abuse is sadly all too common. On March 9th, Royal Caribbean announced that commissions would not be recalled on canceled bookings and new commissions would be issued on sailings booked with cruise credits. So John had a lot of incentive to see that we were issued credits rather than refunds. Whether this was neglect or intentional abuse of a senior, John Branick and AAA

Excellent! Treated my Friends Dad who is 81 with the utmost Compassion.. She is trying to do everything she can to get the Defective Alternator back from Namco in Woodbridge..Dont go to Hanco..Neway Dan is Great at triple A 5 stars

Public Service announcement: I revealed an outright scam they tried to pull on me. I had rear brakes and rotors replaced together which was needed I paid an average price but was glad they had a good warranty on their work. Upon returning for a routine oil change a few months later i saw that the technicians post oil change notes state "rear pads /rotors worn - recommend replacement". I spoke to the rep at the counter, he looked up my record and saw i was under warranty and assured me they would replace the brakes/ rotors on my next oil change. A few months later I go in for a routine oil change and bring in the prior technician notes, they say no problem you are under warranty but then they call me back a couple hours later and tell me the technician that noted brakes and rotors needed repair made a mistake and everything was fine. Its obvious that they tried to push another break/rotors job on me but then backed out when they knew they had to pay for it under warranty. Its sad to think that they have technicians that would note that and make people pay for work they do not need. Shame on AAA Edison Car Care. I appealed to the Manager T0ny who was of no help whatsoever, all he did was try cover it up and have the audacity to try and sell me on front breaks and rotors. shame shame shame.

Just stopped in to pick up maps. Very well run and organized.

Quick, friendly service during my oil change visit.

I recently had visited AAA for a starter to be installed in my Honda pilot and definitely expected to be there longer, but the job was done quickly. Dan was great, and so was the mechanic I had spoke to, very honest people, I was brought in to see the issue for myself and I know most shops will not allow a customer inside due to “liability issues” which I don’t really believe in. Amazing service here and I will be back for my next car service.

Excellent service

Great service and attention. Fairly priced.

I went to pay my AAA bill and it was hastle free, very friendly and fast so I got in and out fast.

Excellent !

I went in to get a bill of sale notarized. They wouldn't let me notarize it because I needed 2 witnesses. They said that the witnesses needed to personally know me. Unfortunately there was only one customer there at the time, and the people that worked there said they cannot be a witness. I went to the bank after that and they notarized it for me immediately without any issue. They just used 2 employees to sign as witnesses.

Great and fast automotive service.

The towing service is excellent however stay away from this service center I had a flat tire they wanted to replace my tire pressure sensor for $150 and $140 for the sensor. This costs more than Ray Catena INFINITI service. Way too over priced and my AAA membership they gave me $10 off that was still too much. Bought the sensor for $37 on amazon and had it replaced and tire balanced for $20 at a local tire repair shop.

Stopped in to get Visa gift cards without fees as gifts for the rest on my list. Saved a lot of money since I needed quite a few! Service was great & quick. Very pleased with my visit today.

Alex and Michael the mechanic have been amazing!! I was there following an accident to have the car repaired. They went above and beyond and I mean above and beyond to help get me back on the road for work ASAP and worked extremely hard to salvage the muffler for the time being so I wouldn't be on the road without a muffler and possibly getting a ticket for noise. They kept me up to date on my repairs and what they were doing. A+++ service!

The facility offered the best customer service I could ask for- prompt attention and by far the best car evaluation and servicing I have ever had by a very competent and friendly mechanic named Mike K.!

I’ve been going to the AAA in Edison for a couple of years now. The service has always been the best and I have even referred a number of people including my own dad to get their cars serviced at that location. Alex has always been very personable and understanding about my concerns whenever I’ve walked in. Michael the mechanic looked at my car in June after my daughter and I took a road trip and when my own car dealership wouldn’t take the time to . It was making a rattling noise. Mike took my keys took it for a test drive and put it on the lift. He assured me that there was nothing wrong with the car so I could take the ride the next day to see family in upstate New York. I’ve never felt so safe with a mechanic as I did with him. He truly cares about the safety of his customers. Thank you Mike. I will continue to refer people going forward to these two men. You changed the way a woman feels about going to a mechanic for sure. Ty

Great place good price

Wow, Alex Tejera The team at Triple AAA was professional polite understanding, This is why I come back to AAA I would recommend Family, Friends it to anybody

Immediate Service soon as you walk in!

Friendly service. Just make sure you make an appt first, to ensure quicker service

So. Freaking. Disappointed.

AAA, there to help at all times. Immediate contact by employees within.

worst experience

Everyone who works here are so helpful...

Good AAA location. Maps and auto service

I'd suggest everyone to stay away from this place. They're giving wrong information to their customers and ripping them off by selling their products. I have Dodge Durango driven only 19K. I found out there's a nail in one of the tire so took my truck their to get it fix. Stepped in at AAA exactly at 1:00pm and was asked to wait while they'll fix the flat tire which I mentioned them as soon as I got there. After 50 minutes when I walked upto to Mr. ALEX (extremely rude employee) to ask the estimate time who had no idea what's going on goes to me, "oh yeah your tires are trimmed off and you need to replace all of them plus alignment is required etc. I was like I walked in 50 minutes ago to get a nail remove from one of the tire and you're telling me I need all 4 tires change and he goes blank (wondering why I came to AAA for on the first place) and than started arguing that I was there just 15 minutes ago and on top his bad attitude asking me to take my truck to somewhere else if I'm in so much rush. They hardly had any work going on in the garage and their mechanics were chilling (as I could see from see from glass window). It took them exactly 1 Hour and 30 Minutes just to fix a flat tire since after this whole conversation they took another 45 minutes to fix it. Funny thing is, there was another dude waiting before me to get flat tire fix and they said the very exact thing to him. Basically these people are sitting there to sell their tires and ripping people off by giving them wrong information. BEWARE OF THIS AAA AND STAY AWAY, GO TO SOMEHWERE ELSE IF YOU NEED TO GET SERVICE...

I usually do not bother sending reviews BUT.... just got back from the service center where the girl at the desk was extremely pleasant and helpful. I requested an oil change and asked about the tire rotation which I was told is included. All went well until I was told that all was done. I asked about the rotation and was told that the tires looked fine and they only rotate as needed. I informed (I believe IT was the tech? he was walking around with a clipboard) that there was 7,500 miles since last rotation (which they SUPPOSEDLY did) and is recommended by the manufacturer. BTW my invoice says tires were rotated.... NOTE: nothing was checked as per your checklist came in there with one tire at 31psi left and it was the same. GOODBYE AAA SERVICE CENTER!!!