AAA North Plainfield Car Care Insurance Travel Center

3.6 3.5 star 108 reviews

1210 US Highway 22
North Plainfield, New Jersey 07060
(908) 722-2202

Landmark: On US-22 next to the Tile Shop.

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed


Services Offered

Battery Retail Location

Car Care Center

Insurance

Member Services

Merchandise

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Insurance Agents

Upcoming Events

There are no scheduled events at this time.

108 reviews - 3.6 3.5 star

Lissette Cabrera Image
Lissette Cabrera 5/8/2021 5 stars

Great experience! Had an oil change done in 45 min faster than Valvoline!

William Hopkins Image
William Hopkins 5/6/2021 4 stars

Good prices for regular services. Through checking of all systems.

Abraham Belkind Image
Abraham Belkind 5/1/2021 5 stars

John Moody Image
John Moody 4/26/2021 5 stars

SO FAR AO GOOD

Othello Kennerly Image
Othello Kennerly 4/26/2021 3 stars

Had work done... Broke 7 days after.

Taisha Rameau Image
Taisha Rameau 4/26/2021 5 stars

Lou Garcia Image
Lou Garcia 4/21/2021 5 stars

Tow truck showed up in about 40 min, I think it was fair. Driver was attentive

naldito Torres Image
naldito Torres 4/21/2021 4 stars

Thushan Manick Image
Thushan Manick 4/10/2021 1 star

Thea Strong Image
Thea Strong 4/8/2021 4 stars

cory sigle-oliver Image
cory sigle-oliver 3/25/2021 5 stars

James Dietrich Image
James Dietrich 3/25/2021 4 stars

Carlos Lizano Image
Carlos Lizano 3/25/2021 5 stars

maria harley Image
maria harley 3/22/2021 4 stars

Ron F Image
Ron F 3/15/2021 5 stars

D W Image
D W 3/1/2021 4 stars

Su Gee Image
Su Gee 2/23/2021 1 star

Barbara Joels Image
Barbara Joels 2/19/2021 5 stars

Miguel Parks Image
Miguel Parks 2/11/2021 1 star

Jennifer Jacobs Image
Jennifer Jacobs 2/9/2021 5 stars

Went in for an oil change and they also checked my entire car overall. They gave me a breakdown and prices for all services required or recommended to fix. I returned back to get my tires done as well. Great job quick and friendly.

Khalil Muse Image
Khalil Muse 1/14/2021 4 stars

Great customer care! Saved my car from overheating again!!

Jordan VanderVoort Image
Jordan VanderVoort 1/13/2021 5 stars

Great experience, Great customer service Frank is awesome! Definitely coming back

Loni Richardson Image
Loni Richardson 1/10/2021 4 stars

Always available when i need them. I recommend especially if you drive an older car.

Fabiana Messercola Image
Fabiana Messercola 1/7/2021 1 star

My van was there 7 days they couldn't figure out what was wrong with it Telling me something different every day Unprofessional no consideration for people Just kept delaying because could do their job Never ever bring your car here

Esdra Sequeira Image
Esdra Sequeira 12/28/2020 5 stars

Dennis Boles Image
Dennis Boles 12/17/2020 1 star

Went to scheduled appointment first day all bays full asked for newt day put in for 7:30 a.m.was there b4 all employees waited for mechanics. When tech looked at computerhe said there was some notes with only 3 or 4 cars there all day i didnt get out until 3:30pm for a shock absorber and a oil change which led me to believe that the note that was left was to screw me over all day, good thing i got paid for the day, made it worth sitting there n lookn at their faces. Boo AAA

Rudy Burgos Image
Rudy Burgos 12/3/2020 5 stars

AAA site is full of information.

Jill Abramo Image
Jill Abramo 11/30/2020 5 stars

Tim was very helpful.

Barb bob Marash Image
Barb bob Marash 11/23/2020 4 stars

Theresa Ray-Jones Image
Theresa Ray-Jones 11/14/2020 5 stars

Very professional and fair in Price. Experienced mechanics

Angel Baez Image
Angel Baez 11/9/2020 5 stars

Great service, professional staff.

Jennifer Sousa Image
Jennifer Sousa 10/27/2020 5 stars

Lisa Soriano Image
Lisa Soriano 10/26/2020 5 stars

Debbie Hixson Image
Debbie Hixson 8/30/2020 5 stars

Fast service even helped with bookings that were not AAA vendors.

Janet Alarcon Image
Janet Alarcon 8/26/2020 1 star

(Translated by Google) I tell them that in that place there is no person who speaks Spanish so if you do not speak English then they cannot help you (Original) Les comento que en dicho lugar no hay ninguna persona que hable español así que si no hablas inglés pues no te pueden ayudar

Karen Dykes Image
Karen Dykes 8/25/2020 5 stars

Jaime Castaño Image
Jaime Castaño 8/18/2020 1 star

Luz Marina Salazar Penaloza Image
Luz Marina Salazar Penaloza 8/9/2020 4 stars

Joy Lim Image
Joy Lim 8/2/2020 5 stars

The staff was very helpful. I didn't wait and I didn't have an appointment...I wanted someone to check the air in my 4 tires.

Iwona Trochimowicz Image
Iwona Trochimowicz 7/7/2020 5 stars

Scott Minegar Image
Scott Minegar 6/21/2020 5 stars

Arnel in the Plainfield office has to be the Best travel agent ever. He is the best finds best deals and easy to contact with questions .. AAA+ for Arnel

Irek Rybark Image
Irek Rybark 6/9/2020 5 stars

People! They make passport photos for like $4! Never, ever will go again to Wallgreens or CVS! Quickly got my international driving license.

Lynn Polan Image
Lynn Polan 3/2/2020 5 stars

Julia Mahoney Image
Julia Mahoney 2/13/2020 5 stars

Greg M Image
Greg M 2/10/2020 5 stars

Very professional and courteous

Erika Heisler Image
Erika Heisler 2/8/2020 5 stars

I highly recommend this car care center! My car always gets the best service here. No fuss or hassle with great customer service and great employees!

Justin Stanley Image
Justin Stanley 2/5/2020 5 stars

Joshua Grossman Image
Joshua Grossman 1/16/2020 1 star

Called for help with an active membership card, provided all the information needed, and we were refused assistance. Disrespectful employees gave us attitude over the phone.

AJ Steinhart Image
AJ Steinhart 1/15/2020 4 stars

Julio Carbajal Image
Julio Carbajal 1/2/2020 5 stars

ventura mendoza Image
ventura mendoza 12/29/2019 5 stars

I want to be a member and I am trying to find a agent near me in NJ. I Live in Jersey City, N.J. 07302

Lenora Camerman Image
Lenora Camerman 12/11/2019 5 stars

My experience for my car needs was done professionally from the time I arrived the staff was exceptional everyone I had contact with was very welcoming and understood my needs. The convenience of maps etc. and items to purchase were displayed conveniently for viewing. The friendly atmosphere and comfort and cleanliness of the waiting area made the whole experience for me a very positive one. I would recommend this place for any auto needs. And thank you everyone at AAA !

Joe Momma Image
Joe Momma 12/6/2019 5 stars

First rate service

D B Image
D B 12/3/2019 5 stars

Large location with a customer seating area that has coffee and other treats. You can browse travel maps and what not while waiting for your car. When I was finished I felt that the mechanics did a great job with my service.

Komalpreet Kaur Image
Komalpreet Kaur 12/2/2019 5 stars

Tammy Amos Image
Tammy Amos 11/29/2019 5 stars

Nellie Williams Image
Nellie Williams 11/23/2019 3 stars

I had to go there because my oil light was on, however, I had to return because the guy who diagnosed the problem wasnt there.

Cindy Matula Image
Cindy Matula 11/22/2019 5 stars

John McLeod Image
John McLeod 11/6/2019 5 stars

DAVID WEISER Image
DAVID WEISER 10/23/2019 4 stars

Very clean shop. The staff is very well trained. Fair prices.

K. A-Evans Image
K. A-Evans 10/6/2019 5 stars

Great service. Great customer service. Prices are reasonable. Would recommend to others. It's the next best place to go to then the dealer.

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?????? ????? 10/2/2019 1 star

if you ask them how long it's take they say you one hour.That's means after hour and a half. They just started do something.

Flying Lap Productions Image
Flying Lap Productions 9/26/2019 5 stars

Friendly & helpful staff! Many relevent services available.

martin shupack Image
martin shupack 9/20/2019 5 stars

Francis Nguyen Image
Francis Nguyen 9/14/2019 4 stars

Alan Braunstein Image
Alan Braunstein 9/11/2019 3 stars

Craig Martin Image
Craig Martin 9/4/2019 5 stars

Leslie Knight Image
Leslie Knight 9/3/2019 5 stars

Amazing service!!!

Shante Monique Image
Shante Monique 8/31/2019 3 stars

Ok

Edmond Clarke Image
Edmond Clarke 8/19/2019 5 stars

The personnel there are very professional and courteous. I bought my vehicle there to be serviced for a specific reason. They actually discovered a safety issue which could have been deadly. My steering and sway bar linkage was totally broken out of place. They did not want me to leave the facility without it being fixed. They actually stayed over one hour past closing so that I could have my vehicle that evening. I highly recommend that facility.

Sandra Turansky Image
Sandra Turansky 8/5/2019 1 star

Don't be fooled by the fact this service center is affiliated with AAA. This is a long one, but I recommend reading this. I've been a AAA member since '05 and I have never been so disappointed with their service. My car would crank but wouldn't start on 7/30. So I figured why not use one of AAA's service centers. That was a huge mistake. 7/31 I notified them at this location that I was having my car towed after hours and told them the issue. On 8/1 I call in the morning to make sure my car was there. The gentleman tells me they can't find my key. First of all I only have one key for my car. Second, wouldn't you call to tell the customer you can't find the key!! The key was found, onto the next. That evening I called for an update. I was informed they still don't know what's wrong and they would call me with an update. No problem. 8/2 and no update, so again I wait until the evening to call. I was told my car started no problem. The gentleman said they would see if it started Saturday morning and update me... you know because they have been soooo good at contacting me with updates. 8/3 a friend picked me up to bring me to check on my car around 12:25 PM. I walk in and go straight to the service center where I see the gentleman I have been contacting the past few days looking down... he was most likely on his cell phone. I wait 3 minutes until I say, "excuse me." I tell him who I am and he told me again my car started again with no issues this morning (mind you I never got that update call I was told I'd get) and they can't charge me the diagnostic fee if there is nothing wrong. Which is great because that would save me $60 something (that's with my AAA member discount). I was embarrassed and apologized. I felt so stupid that my car was okay after all. He said he would pull my car around for me, taking his time getting out to my car and starting it. I saw him pull out of the space so I told my friend she could leave. I'm waiting 10-15 minutes. The gentleman come

Gary CHIANG Image
Gary CHIANG 8/1/2019 1 star

This place is absolutely waste your time, with appointment i wait more than 2 hours for 1 tire air leaks, do not Recommend!

Rolando Becerril Image
Rolando Becerril 7/23/2019 4 stars

Peng Hsu Image
Peng Hsu 7/7/2019 4 stars

My wife and I came here for information about a France trip. The staff was very friendly and helpful. I browsed around the store and found the hugh change of AAA services. AAA has evolved to a face I could not recognize. To attract customers, they have even expanded to car maintenance service... This location is quite big and well facilitated. It surely gives a comfortable service environment....

Syed Murtaza Nadeem Image
Syed Murtaza Nadeem 7/7/2019 4 stars

Cynthia H. Image
Cynthia H. 7/2/2019 4 stars

I came to get worked done on my coolant system, shocks and struts replacement , as well as fix a tire which had a nail in it. The process took a while and was expensive. Providing the amount of repair done, I guess the price is justified. Overall I cannot complain and so far I do not have any issues after the work has been done.

David Bunio Image
David Bunio 5/14/2019 1 star

The AAA front desk representative assured me that they could beat the car rental price that I got from Enterprise Rent-A-Car. Saying that, "Enterprise Rent-A-Car is a rip-off" So I waited for 30 minutes to speak with an associate, only to find out that their prices for car rentals were double that of Enterprise Rent-A-Car.

Jeff Michaelis Image
Jeff Michaelis 5/13/2019 4 stars

S C Image
S C 5/8/2019 4 stars

Joanne Ferreri Image
Joanne Ferreri 5/5/2019 1 star

WARNING! NEVER TRUST THESE PEOPLE TO DO WORK ON YOUR CAR!! I went in for an oil change and many other services were recommended. We chose to do a fuel service. This caused our car not to start. I had to be boosted back once & towed back another time, both AAA who said the service center did something wrong. Had to take car to dealer who had to fix the issue caused by AAA. 8+ people and later who said AAA caused the issue and $2000 in expenses. AAA still denies any responsibility. THIS IS JUST ONE OF SEVERAL ISSUES WITH THE AAA CARE REPAIR. STAY AWAY.

Nart Bachkhaz Image
Nart Bachkhaz 4/26/2019 4 stars

Joseph McKenna Image
Joseph McKenna 4/18/2019 1 star

Went there for tension belt assembly and simple belt replacement. Technician torques the bolt which is attached to engine block which breaks. Then says he has to try to drill it out but does not have the time. Then they send me home in a lyft? Car still sitting in the shop. This place is a joke. Should not be doing business.

Nicholas Norcia Image
Nicholas Norcia 3/1/2019 1 star

Kimberly F Image
Kimberly F 1/22/2019 1 star

The lady seemed intelligent but how intelligent can you be when you work on commission and you can't follow through with a single price quote. I'll find a different AAA thank you for nothing.

rob haney Image
rob haney 1/16/2019 5 stars

Very nice staff very clean place

Erica Hodulik Image
Erica Hodulik 1/7/2019 5 stars

Very kind and helpful!

Vik Shrma Image
Vik Shrma 12/3/2018 5 stars

Walked into this location on a Sunday to get an IDP for an upcoming international trip. Even though they don't entertain retail customers on a Sunday and I am not an AAA member, met up with Tim and he was an absolute delight. Not only did he handle my request and issue an IDP, he also helped with the pictures needed for the permit. Tim you epitomize customer service. Thank you.

Terry C Image
Terry C 11/24/2018 1 star

My husband and I were there the day before Thanksgiving. One tire had a nail hole in it. They kept the car for many hours and finally called and said the tire can’t be fixed and you need four new tires. We went back during rush hour and got our car back as we knew that what they told us was a complete lie. Took it to an auto repair in another town and they plugged the tire and charged us $60.00. This AAA in North Plainfield is a complete rip off!

Theresa OShea Image
Theresa OShea 10/25/2018 1 star

BEWARE is all I can help people by saying. This establishment is a joke. PLEASE read all the negative reviews before trusting your car to this place of business. I took my vehicle there on 9/15/18 for what I already knew was a power steering fluid leak. My mechanic at the gas station I go to diagnosed the problem but didn’t have the time to fix it & I also right after that went for oil change at Valvoline & they said “do you know you have a power steering leak”. So there I had 2 opinions. At AAA I told Demitri what I knew was the problem but he said it would cost $50 just to look st it. All in all the cost I am out is $297. After putting car up the lift I could see thru the big open windows Demitri & mechanic looking perplexed. After a little while Demitri comes in to tell me they can’t find the leak but they are 90% it’s coming from the return hose so they will start w/repairing that & if cat still leaked fluid to bring it back & leak would be somewhere else. He said there is just no way to tell where the leak it. So fast forward 8 days & I see the liquid reservoir is way down. No way was I taking my vehicle back there. I take to a mechanic down the street. The man there laughed when I told him the AAA incident & the fact they could not find the leak. He said it is one of the easiest leaks to find. All you do is put car on lift & have someone turn the steering wheel & pressurize it & that will show where the leak is. He did this in under 10 min & found it was the rack & pinion repair. What upsets me is the fact AAA is employing undertrained mechanics who have no idea what they are doing. Maybe they are good at oil changes but not much else which is scary to think our lives are in their hands. Do yourself a favor & find a good mechanic who is knowledgeable & who can be trusted. This place is NOT the establishment. Yes I am a woman. Hmmm...bet that made a difference. They think we don’t know anything about cars. Well think again. WHAT A JOKE THIS PLACE IS!!!!

Patrice Fogle Image
Patrice Fogle 5/10/2018 5 stars

I bring my Toyota Prius here they do great work and have a good friendly staff that greet you when you walk in. Thanks guys

Nicole NURAY Image
Nicole NURAY 5/10/2018 5 stars

Brought my Bmw here to get my summer shoes on and they did a great job

Claire Latacka Image
Claire Latacka 5/9/2018 5 stars

Had brought my daughter's car in for service, appointment was scheduled prior, they took her car back as soon as I walked in and the job was done correctly and they were very thorough and everyone was so pleasant to deal with in the store while waiting.

Barbara Gonzalez Image
Barbara Gonzalez 5/3/2018 1 star

I wouldn't even give 1 star if it were an option. Had a 1pm appoinment and my car did not get pulled in until 2:20pm. I arrived 10 minutes early out of respect for other peoples time and unfortunately that courtesy has not at all been returned. This lack of professionalism is completely unacceptable. Once the service of wheel balancing, alignment, and oil change is complete I'll post another review. Thanks for wasting my time AAA.

Bev C Image
Bev C 3/30/2018 1 star

If I could, I would rate this place a negative star. I waited over 2 hours - with an appointment- for an overpriced oil change. Don't come here just because you're a AAA member - you only get about 5 bucks off. Grease monkey worker conspicuously left fingerprints all over my touchscreen, made my steering wheel greasy, and inflated my tires to the wrong pressure. Do yourself a favor and save your time and money by going elsewhere.

Alicia Schulwitz Image
Alicia Schulwitz 3/25/2018 1 star

Car service portion of AAA North Plainfield doesn't even deserve 1 star. I brought my car for my 10am oil change appointment last week. At 10am when the store opened, no one was there yet. There was a line of people waiting to get in. My car was not looked at until almost 1pm. Remember, I had a 10am appointment. They called to tell me that in addition to the oil change I needed front and back brakes and rotors. When I declined the almost $1200 service, the service rep proceeded to attempt to bully me and scare me into getting the service done. I was basically told that my car wouldn't stop while driving out of their garage. After a 15 minute attempt to take advantage of me, I still declined the service. Fast forward a week and I bring my car elsewhere for new brakes. The mechanic brought me the brake pads to show me that yes they were worn, but in no way were any of my brakes dangerous. This was AAA attempt to bully a female because they thought I didn't know any better. Never again will my car be brought to your service facility... never again will you have the chance to try to bully me into spending money on unnecessary service.

dbot54 Image
dbot54 2/10/2018 5 stars

Went to center for help with international travel on a busy Saturday. Reception employees were extremely gracious and very apologetic for an understandable mix up that caused a delay in seeing an agent. I was very impressed with their attitude and effort to "make it right." The travel agent was excellent,too- very patient and knowledgeable.

Jefferson Guzman Image
Jefferson Guzman 11/27/2017 1 star

Horrible place ,I was standing for 15min (no body in line)waiting for a car care service,this is second time it happened,not coming back for a third

Alex Hargash Image
Alex Hargash 11/18/2017 1 star

1. I am here more than 2.5 hours for oil change, and I have an appointment !!! And new after they told me that they have no oil for me car. I need to wait for oil delivery :( 2. They told me that they do tires rotation. They can't do it without tires key that I have on the car, and they didn't asked for the tires key.

Susan Lipke Image
Susan Lipke 11/9/2017 5 stars

Courteous and great service.

Krys Sosniak Image
Krys Sosniak 10/12/2017 1 star

Danny Dzurilla Image
Danny Dzurilla 10/6/2017 5 stars

Service took care of me, the staff was all great helping me with my warranty info and to rent a car. I'll be using them again!

Billy Milner Image
Billy Milner 9/19/2017 1 star

I just picked up my car from here about a half hour ago. I'm currently waiting for a tow because they did such a poor job. I was just obbed for $411

Max Image
Max 8/29/2017 5 stars

Catherine Malone Image
Catherine Malone 7/18/2017 5 stars

Friendly staff. Quick oil change and diagnostic. AAA discount

Delia Perez Image
Delia Perez 7/5/2017 1 star

I had a bad experience at AAA in North Plainfield I was never told my insurance policy was expired and then I had to pay double to renew my insurance policy they did not help me at all to fix a problem that they caused and addition to that my husband's license was suspended

Elaine Davis Image
Elaine Davis 6/21/2017 1 star

Doesn't even deserve 1 star. Terrible experience paying membership. The bill says STOP BY a AAA LOCATION. I did this as it just opened next to Costco = how convenient. A rep called later that night to tell me North Plaianfield was not my region and they could not accept the payment, but would mail it to the Union location. Next day - sorry we stamped the check on the back and Union will not accept it. You have to write a new check and go to a center in your region. What !@@#$ is that? The bill says stop by and I did. I guess you don't want my money.

James Thomas Image
James Thomas 6/9/2017 1 star

I made an appointment here for an oil change because I'm a AAA member. After making an appointment, it took two and a half hours to complete the service. I was told it would take an hour after the oil change and system check.

Dee Miller Image
Dee Miller 3/19/2017 1 star

This is the second time this office has completely dropped the ball. I broke down in rush hour in the center of an intersection. Not the side but the center. I'm now blocking everyone. I tell AAA this several times that the police need them now or they will have their own contracted company tow me out. They assure me it is a priority call and they will come asap. Fast forward an hour and forty minutes the driver shows up. He sees where I am and asks why I didn't tell AAA that I'm in an intersection. I tell him I did, every time I called. He shows me his call information that in all of the sections dispatch could have written this, they left blank! He is quick and professional, Hands me an ice water, and gets me where I need to go. Bring us to today, I call at 8.35am. They give me an estimate of 9.32 but since long tow they want me to go with the driver. I have my mom rush over to take my kids and wait. 9.45 comes and I call. This is the ACTUAL STATEMENT THE REPRESENTATIVE SAYS: "We can't find a driver willing to bring you 63 miles." Are you kidding me? Every single time you call AAA they beg you to upgrade. Every. Single. Time. I have now upgraded to their top tier program. I cannot go any higher. Now I want to use this service I have paid for for years but have never used. And the DRIVERS don't feel like DRIVING. Imagine you told your boss you don't feel like doing your job?!