AAA Fredericksburg Car Care Insurance Travel Center

4.3 4.5 star 107 reviews

2871 Plank Road
Fredericksburg, Virginia 22401
(540) 785-0282

Landmark: Off Route 3 West, next to Applebee`s and across the street from Outback.

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed


Services Offered

Battery Retail Location

Car Care Center

Insurance

Member Services

Merchandise

State Inspection

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Insurance Agents

Upcoming Events

Travel Store Sidewalk Sale

June 28, 2021 – June 29, 2021 | 9:00 AM – 6:00 PM
SEE DETAILS Store Locator

107 reviews - 4.3 4.5 star

Aviv Goldsmith 6/14/2021 5 stars

Kayla Vega 6/12/2021 5 stars

Trevor is our favorite employee here. very knowledgeable and helpful makes the customers feel good about their cars. Also nice to see everyone following covid rules makes me feel so safe. thank you aaa for being the best car care place In town. I refuse to go anywhere else.

Caleb Sukhu 6/12/2021 5 stars

John “Eddie” Crutchlow 6/11/2021 5 stars

These people are amazingly friendly, helpful, and accomodating. I had my Jeep towed here after having some brake issues. From the very day it arrive the staff contacted me in a timely manner, they were super friendly, explained everything to me, and had the repairs done in 1 day. And they only fixed what was broken, with no extra "you should probably let us fix these things also for just a couple more hundreds of dollars". I would highly recommend their services.

Crystal Craig 5/27/2021 5 stars

Lance Williams 5/12/2021 5 stars

Car rides great. Very smooth, alignment seems spot on. Thank you

Brenda Parsons 5/4/2021 1 star

Went just for oil change a state inspector was changeling my oil inspector had no right to inspect my vehicle when I just asked for oil xhange

Shelly Jolin 4/12/2021 2 stars

Leon Carrington 3/31/2021 5 stars

Trevor & Richard is always profession and provide great service when we take our cars in for Maintenance. I have no issues with trusting them with the maintenance of our cars. Thanks for all your support.

John Pickwell 3/29/2021 5 stars

Morris Smith 3/27/2021 5 stars

Janet Loveless 3/23/2021 5 stars

Somjai Zheng 3/20/2021 3 stars

Good service but not thoroug work

Gina Deginda 3/20/2021 5 stars

very friendly staff

cody goodman (mrderpy55) 3/13/2021 5 stars

John Radolinski 3/9/2021 5 stars

Always hospitable, pandemic protocols observed, very helpful and insightful.

M 1 2/27/2021 5 stars

Always a great experience here. Professional techs and great customer service. I needed a new battery, and I was driving away with it less than 30 minutes later. I will always recommend these folks.

Cameo Christopher 2/16/2021 5 stars

Dawn Medeiros 2/16/2021 5 stars

Lorraine Carter 2/4/2021 4 stars

dajuan williams 2/3/2021 5 stars

Nelson Estrada 1/26/2021 5 stars

Great place for repairs

Charles March 1/23/2021 5 stars

I got exceptional service from Rica in member services. Way beyond my expectations!

V14DA 1/21/2021 1 star

Jesus Colon 1/10/2021 5 stars

Laura Mayer 12/4/2020 5 stars

Adidas365 11/27/2020 5 stars

Best service I will not go anywhere else.

L L 11/20/2020 5 stars

I got there early to get my car inspected, they got my car in quick and was done in about 45 min. They are very efficient, and polite and the place is clean.

Robert Dalton 11/17/2020 5 stars

Kibas the name 11/16/2020 5 stars

The agent was great!!

Tracey Brown-Miller 11/10/2020 5 stars

Got an oil change. Great price and quick, friendly service.

Jordan Mattes 11/7/2020 5 stars

Very friendly staff, quick, comprehensive and efficient service!! I never regret taking my car here ??

Pete Kowalsky 10/14/2020 5 stars

Seems like a great place to get work done on your vehicle. I'm going to keep these guys in mind when I need something done on my vehicles instead of going to the dealer. I had new tires installed that I had ordered from tirerack.com and Richard and the team were quick, courteous, and professional. They have a nice comfortable waiting area with free Wi-Fi and vending machine if you want a snack while you wait. I didn't realize it, but you can do your research on tirerack.com and then take your information in to them at AAA, and they will order them at your discounted price and offer AAA's much improved road hazard warranty as part of the installation. Nice - you can get the exact tires you would like installed for a better price and probably have better service than you will have at Costco. ??

Kayla Vega 10/5/2020 5 stars

Trevor is so nice he takes care of all of the customers there so nicely. And he is always pleasant with all of the employees. Thank you Aaa!

laura griffith 9/21/2020 5 stars

My tire light in my car was on and when this happens the tire has been known to blow out. ...scary. I pulled in and they put the proper air in all the tires and sent me safely on my way. What a wonderful kindness. Highly recommend.

John Deppel 9/13/2020 4 stars

Convenient place to take vehicles for a safety inspection. Members get $2 off.

R Slagle 9/12/2020 5 stars

Very friendly employees!

Sonny Roberts 9/10/2020 5 stars

Morgan Williams 8/29/2020 1 star

THIS PLACE IS AWFUL! my child has a triple a pre paid card and I went to the store TWICE with no type of help from the workers. On Sunday they “weren’t available” to put money on her card. There is no where stated on the website that triple a is not available to put money on cards on Sunday WORST PLACE EVER!!!

StaffSaber 8/28/2020 5 stars

I'm an incredibly busy nursing student who unfortunately left for clinical rotation one morning to find that my car wouldn't start. I had my car towed to AAA in Central Park and they diagnosed and fixed the issue in an hour and a half. Before my car was diagnosed, a very kind lady named Melanie did everything she could to arrange a rental car for me, but, luckily, I ended up not needing it. They were even kind enough to allow me to attend a Zoom class at the on my laptop at the desk while my car was being fixed. 10/10 best car service in Fredericksburg. So glad I had a membership.

Alexandra Rynkiewicz 8/27/2020 5 stars

RJ Berg 8/23/2020 5 stars

Took truck in for annual inspection and was in and out quickly. Great customer service, very friendly folks, and definitely will be back.

John Walt 8/22/2020 5 stars

My first time here, and definitely will not be my last!! I was greeted by 2 friendly young ladies who directed me to Richard Sullivan. He was recommended by some very good friends and I was not disappointed. He was such a nice guy to talk with, was very genuine in his approach and I have found my new repair shop!!

Deb Myers 8/11/2020 5 stars

I like the convenience of my travel and automotive in one place. Friendly and helpful.

Hosanna Gifford 8/11/2020 3 stars

Claudine DuPont 8/10/2020 5 stars

Trevor and his team are fantastic! I continue to go back because I get my car in and out knowing I'm getting great work at a great price. Highly recommend.

Tracie Hensley 8/10/2020 5 stars

James Carter 8/4/2020 5 stars

Fast service after our car was towed their by AAA.

James Henderson 8/1/2020 5 stars

My partner and I were traveling from PA to SC with a 7 ton load on our trailer and we blew a tire and punctured another half a mile from the exit on 95. We managed to limp the trailer to their shop and it was 4:40 pm, they closed at 5. We walked in asked if they could do it and they hesitated because they were afraid they wouldn't have the proper jacks to lift the trailer. With no persuasion they quickly grabbed their biggest jack (a 5 ton) and lifted the axle and had the tires changed in no time. When we left it was past closing hours and they helped us anyways. We are very grateful to this crew and thank them for helping us get back on the road.

Ezra Randle 7/31/2020 3 stars

Prices are unreasonably high for certain maintenance. They are fairly fast.

Lumpy Max 7/28/2020 5 stars

The young lady that helped me out was great!

Timothy Angell 7/23/2020 2 stars

I had an issue with my thermostat housing- my car overheated in the middle of the summer! AAA tow service was very prompt and I wasn't charged for needing to go 7 miles because I was taking it to a AAA center, but other than getting to my car first in the morning that's where the good service stopped. I attempted to replace the thermostat on the car myself, and in the process widened a crack on the plastic housing, so there wasn't a tight seal between the thermostat and the rest of the housing; I understand that completely. Coolant spilled out like crazy, so it was time to take it to the 'professionals.' During the diagnostic, they noted that I indeed had a crack and a leak, and the thermostat housing was in the shop! That's all they noticed. They replaced it very quickly, too quickly, because in doing so they cracked my radiator hose which I personally saw when attempting the fix myself, so they added on a brand new hose for $45. It's $12 at Advanced Auto Parts. In addition to the most expensive coolant AAA could find, they also charged me to flush the coolant even though all of it had already leaked out, $60 right there, they also threw in a $25 additive to make my A/C colder that I didn't ask for. I didn't know AAA gave a discount to members, and they don't. While I was delighted to hear about the 10% over the phone, the exact same amount, to the dollar, was tacked back on as 'shop fees,' so I saved literally zero dollars. If I am being charged for parts, labor, coolant, additives, and the flush, where do the shop fees come in? I would be able to swallow the price of this process, IF MY PROBLEM HAD BEEN FIXED. Upon getting the car back, I noticed that my A/C wasn't cold at all, and when I popped the hood you could see plain as day the cooling fan not moving. How long did that diagnostic take exactly? So I asked them to look at it again, and 'apparently' the cooling fan became damaged between when the car first overheated and when it was worked on, but they can'

Kevin Hall 7/21/2020 1 star

Expensive as hell

Donald Pfanz 7/9/2020 5 stars

Representatives are always professional and courteous.

Alan Seitz 7/1/2020 5 stars

Play 838 4/26/2020 1 star

Stay far away from this place, they will not fix your car right and when you bring it back for the same problem they will tell you they fixed it, then when you take it to another place they will tell you what they should have done. I will never go back to this place again!

Jasmine Holland 4/18/2020 1 star

Rudest people I’ve ever met in my life! Very unprofessional staff. I use to like AAA, but I’m canceling my membership.

Joe Ros Burns 4/7/2020 5 stars

I broke gown in Fredericksburg on I-95. Luckily, I was near AAA F'burg. They sent a tow truck to get me. They gave me quick service at a reasonable price.

Patricia Snow 3/17/2020 5 stars

Dale Johnson 3/6/2020 5 stars

Nice place. It was very efficient in processing new insurance

Kori Sears 2/26/2020 4 stars

Randy Mayer 2/15/2020 5 stars

Always get top notch service here

David D 2/14/2020 1 star

I’ve been a premier member for 20 years in Nevada and California. Now we live in Virginia. Virginia offers mostly the same benefits “PLUS a free battery each year”. They don’t tell you upfront that your batter has to fail to get that free battery. The battery replacement service is NOT offered 24 hours a day! I missed a day of work, too. It took 5 service calls over the span of 2 days for me to get the “free battery”. Once the battery test results was “charge and retest” apparently AAA will not allow a retest in the same call. So after I charged my own battery then called AGAIN, guess what?! Same problem, it clicked and wouldn’t start. Gee big surprise! Then today, I go to get ONE signature notarized only to be told that they only notarize for auto or travel. I’ve gotten MANY papers notarized in California AAA, Nevada AAA, even Manassas AAA that we’re not solely auto or travel related. So, why am I paying $200+ a year? *Shrug* I highly recommend California AAA, and Nevada AAA. I do not recommend Virginia AAA they are great salesmen and will say anything to get your money for their bonuses. I called AAA to complain only to be told I can only snail write a complaint. No calls or emails. Then without confirming that I want to cancel or ask what I want to do next, the guy in the phone canceled my membership! What a great person. Well, it’s a bittersweet good riddance I guess. If you’re ever in this area and need a notary, Donald at the UPS store close by will happily help you for only $5 per signature!

ski wysocki 2/13/2020 5 stars

in for an international driver's license - easy process, attentive staff - no issues

cheryl klinkman 2/7/2020 5 stars

Reliable and courteous. Had a battery replaced here. Minimal wait time

Jaime Swadis (Jay SO New York) 2/4/2020 3 stars

Overpriced auto mechanics. Friendly.

Ralph Johnson 2/3/2020 5 stars

Renee Kendall 1/31/2020 5 stars

Excellent service. The Service guy, Ron, in Fredericksburg, VA came in reasonable time, we didn't have to wait very long. Our car battery died and he came prepared with a battery. Very friendly and a great attitude. Thank you!

Shay J 1/26/2020 5 stars

Your welcome! Richard & David and Trevor are the best! Specially Richard he always goes above and beyond for my mom ?

Thomas Seitz 1/24/2020 5 stars

Great customer service and great mecanical service

Leslie Holeman 1/23/2020 5 stars

Anita Mowery 1/23/2020 1 star

I can't even give 1 star but have to for the "post" button to highlight. We had our car towed as we noticed a major oil leak on the ground. Took care to push the car, not start it .... and have it towed. Explained to David what was going on when the car was taken in. David calls back to tell us it was the "Oil Pressure Sensor" and gave a price to repair. Then calls back to tell us the car is now making loud and clunking sounds. Come to find out David and his team drove the car into the bay for repair. So in not having any oil getting to all the places it needed ... the engine is now in need of replacement which he will gladly do for us to the tune of $6000.00. Unbelievable .... BEWARE!

Helen 1/13/2020 5 stars

superman0steel 1/13/2020 5 stars

Honest and trustworthy service advisors and professional technicians.

Steven Grant 1/8/2020 1 star

Worst experience ever. The manager Trevor tried to defraud me. Wasted lots of time complaining to AAA . These people are crooks. .

bill voigt 1/3/2020 1 star

Like waisting time? Go here!

Sabu Thomas 1/3/2020 5 stars

Lyndon Phillips 12/31/2019 5 stars

Kerry Knowles 12/29/2019 5 stars

Good people that go the extra mile for you.

Mike Bielinski 12/29/2019 5 stars

Sharon Brennan 12/27/2019 4 stars

Always a good experience. Mgr Trevor very knowledgeable and helpful.

Andrea Astudillo 12/21/2019 5 stars

Totally recommended it service! They helped me in just a couple of minutes, very reliable system.

Darius Kuzemchak 12/15/2019 5 stars

Great service

John Mackavoy 12/14/2019 1 star

I do not and will not recommended any one take there vehicle there for state inspection or service. Sway bar connecting rods were marked up considerably. As for my inspection, because the tuck is an F350 and I asked them to please take my chrome lug nuts off with a wrench and not an impact they had to find something. Told me my sway bar joints had too much play. I checked the joints and they were with in Ford spec of 1/32 of an inch. When I brought this up to the service manager. He told me it’s up to the discretion of the inspector. It would be my opinion that from my experience this shop will use any and all available means to run a shop bill up on you. If you need service talk to the most mechanically inclined person you know and get some advice from them.

argyle flakka 12/10/2019 5 stars

Author Christine Walters 12/9/2019 5 stars

Chad Milliser 12/6/2019 5 stars

We broke down and they called for fast service

Bridget Dern 12/3/2019 5 stars

Tim Bond 11/28/2019 4 stars

Good services for piece of mind

Chris Malinowski 11/27/2019 3 stars

Positives first. Great service, prompt and thorough . Negative. Parts markup and response to question. Rotors were reasonably marked up. Brakes were unreasonably marked. Question this in an email and never received a reply. We had car trouble away from home and were towed here for service on a Sunday. Update:. First off, it was the replacement alternator that was unreasonably marked up. I received a call from AAA. It was explained that the prices are set somewhere else, Ohio I think.. OK . Still didn't get an explanation as to why the alternator was mark up higher than the brake components. Do some homework while you wait for your repair.

Slim Anetacs 11/17/2019 5 stars

Our truck broke down and this AAA office was phenomenal in helping us find a solution. We were driving the truck from CT to FL and the truck broke down in DC. Clorist is the person we dealt with. She is an amazing representative for the AAA company. She went above and beyond her job to help us find a solution.

Kevin Koehler 11/4/2019 4 stars

I am a member of AAA and I use this place when I need to get an International Driving Permit to travel to Europe. It is a quick process to get the license, two passport size photos, valid state drivers license, fill out the form and about 5 minutes later it's ready. About $20 and it is good for a year but not valid in the country you get it in.

Benita Canada 10/21/2019 5 stars

If I could give 10 stars, I would. Excellent customer service. Very Professional. Major appreciation to Trevor the service manager. My mother was towed there after her van broke down and had a medical emergency while waiting for her repairs. Luckily Trevor and another employee were able to get her the help she needed. Mom is safe and the van is alright as well.

Billi De Leon 10/16/2019 5 stars

Theresa Chase 10/11/2019 5 stars

The staff is very nice, and everything is done by the book.

Eugene Kim 9/26/2019 5 stars

Erin Shafferman 9/21/2019 5 stars

The young lady at the desk was very personable and helpful!

James Byram 9/15/2019 5 stars

Scott Mattes 9/5/2019 5 stars

Feels like the repair people are on my side.

Dorraine Petras 9/2/2019 4 stars

Susan Bowers 9/1/2019 1 star

Awesome,got my car inspected in 15 minuted

Pete Hutton 9/1/2019 4 stars

Expensive but they did a good job.

Joe Sunshine 9/1/2019 4 stars

Good customer service. The auto service repair is priced high. Takes a little to long to have the vehicle serviced..

LT BD 8/30/2019 2 stars

Jodi Redman 8/22/2019 5 stars

Jim M 8/21/2019 5 stars

Excellent service.

Owen Gentry 7/14/2019 5 stars

Broke down and had to be towed here... Way better than expected. Expected a crummy hole in the wall wait, but this was the cleanest, quickest, and most direct breakdown I've ever had. Prices were bit high but comparable to my trusted guys back home. For brake problems on a Sunday, now, this was gggreat.