AAA Chesterfield Car Care Insurance & Travel

4.1 4.5 star 84 reviews

11261 Mall Place
Chesterfield, Virginia 23235
(804) 379-4487

Landmark: The store is located next to Lidl’s. At the intersection of Mall Drive and Koger Center Blvd

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed


Services Offered

Car Care Center

Insurance

Member Services

Merchandise

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Insurance Agents

Upcoming Events

Enroll for TSA PreCheck at AAA

June 21, 2021 – June 25, 2021 | 9:00 AM – 5:00 PM
SEE DETAILS Make Your Appointment

Travel Store Sidewalk Sale

June 28, 2021 – June 29, 2021 | 9:00 AM – 6:00 PM
SEE DETAILS Store Locator

84 reviews - 4.1 4.5 star

Chris Beaudet 6/5/2021 3 stars

george romero 6/5/2021 3 stars

Membership is expensive .. discounts aren't that great... I cancelled membership will not be back again

Lauren Hagemeister 5/24/2021 4 stars

Sarah M 5/15/2021 1 star

It seems they change their hours depending on what they feel at the time. The website states they close at 5pm on Saturday, the door showed hours til 5pm and "come in we're open" sign and I walked in a few minutes before 3pm and the employee said she can't help me because they're about to close. They also said they were busy with another customer yet other employees were just sitting at desks doing nothing. Another customer went in after me and they said the same thing to her. The one customer they were "busy with" was already done and walking out by the time I was getting back in my car. Most businesses are supposed to help customers up until the exact time they close and this was 2 HOURS before. Don't waste your time.

Caleb Sukhu 5/6/2021 5 stars

MD Robinson Sr. 4/30/2021 1 star

Chris 4/10/2021 5 stars

Excellent customer service, and the price was great. Nice comfortable atmosphere to wait, Yes thats my place for my oil change.

Yves Glls 3/30/2021 5 stars

Bob Dust 3/22/2021 5 stars

They are always a pleasure to work with. They do excellent work at a fair price and keep their promises.

Sutipong Suruttanond 3/21/2021 5 stars

Ronald Julian 3/19/2021 5 stars

Charles Feiring 2/28/2021 5 stars

Staff was friendly and helped me obtain my ez pass parts that I needed to install toll payer into my new to me car.

Jenni 2/23/2021 5 stars

Always great, very informative and doesn't make you feel like you know nothing because you're a female.

Robert Faison 2/19/2021 5 stars

Jose Napky 2/3/2021 4 stars

Convenient

Renn Green 1/24/2021 5 stars

Brought in my newly purchased ’06 E-450 for inspection and oil change. I told them I had just purchased it and wanted to know what it may need in addition to anything state inspection required (something I would NEVER say if I didn’t trust the shop lol- but they were recommended to me by a good friend.) Gotta say, this crew is top notch! They quoted only what was needed, explained it well, and the price was fair. I drove away knowing my vehicle was safe and ready to enjoy. Will definitely be back. Thanks for an awesome experience!

Jean Natalini 12/17/2020 2 stars

Alexa Kirkpatrick 12/2/2020 5 stars

David Williams 11/23/2020 4 stars

Chris Wilburt 11/22/2020 1 star

Rachel Ainaire 11/15/2020 5 stars

Barbara Leaton 11/10/2020 5 stars

The AAA service and battery care under warantee was wonderful! Thank you to the folks at the Mall Drive location and to the towing service they use!

Kristen Corson 10/23/2020 5 stars

Just know you can't get an EZPass at this location right now

Sophia Petrov 10/19/2020 5 stars

I always have a great experience here. They have the friendliest auto shop staff I've ever met and they get work done quickly. Not the lowest prices out there but I'm willing to pay a bit more for the quality of service I receive here.

Rope19888@gmail.com Raiders19888 10/12/2020 4 stars

Gail Campton 10/11/2020 5 stars

John Van Valkenburgh 10/2/2020 5 stars

The staff here is great. Very knowledgeable and friendly. Highly recommend.

Donald Matthews 9/29/2020 5 stars

tarheelmac11 9/5/2020 5 stars

Awesome service from start to finish!!!

Rich Mortimer 9/4/2020 5 stars

Jon Coleman 8/29/2020 5 stars

Ruth Fraser 8/19/2020 5 stars

I love AAA always on time

John Cov 7/22/2020 4 stars

Coston D. Dorsey 7/13/2020 5 stars

The staff was very kind and cool.

Julie Dempster 7/10/2020 5 stars

Service is great!

cindy T. 6/29/2020 5 stars

Had my oil changed here and the prices are amazing.

B Sessoms 6/8/2020 4 stars

Great place to get an inspection sticker because of the cleanliness and lobby area; great customer service all the time

Frank Drake 6/1/2020 5 stars

The thing about AAA is you don't need it till you need it and then when you need it you very glad that you have it out Speed Triple A four years I went from Richmond to Tidewater I have my tire blowout on the Monitor-Merrimac Bridge that would have cost me a lot of money to have it towed back to Richmond AAA driver showed up towed it all the way back to Richmond no-questions-asked didn't cost me a dime couldn't believe it a hundred and ten miles and he did it without even blinking and I AAA is a wonderful thing to have it really is and you can also bypassed DMV now with the problems for going through with the DMV you can get tags to AAA you can get a lot of things to AAA and not have to deal with the DMV I wouldn't go without it

Richard Troxel 4/13/2020 4 stars

Took truck for a free oil change as part of a AAA promotion for First Responders. Counter person audibly clucked and sighed (As if annoyed) when I explained I was a First Responder. I don’t always take advantage of the services offered to First Responders but I was saving $50, so it was very helpful, but the attitude was not appreciated.

Ski Bum 3/18/2020 2 stars

Not good tightened lugs so tight they had to be replaced

Dorothy Greenberger 3/16/2020 5 stars

Needed a flat tire replaced. The service department price was fair and the manage communicated all timing and repair information to me. They did some extra work that I didn't request or authorize, so they didn't charge me for it.

Anthony Pollock 3/7/2020 5 stars

Nice establishment and great service . ??????????

Elizabeth Romero 3/1/2020 5 stars

matt bardo 2/28/2020 5 stars

A T 2/3/2020 4 stars

Cheryl Forman 1/18/2020 4 stars

Michael Lee 12/29/2019 1 star

I will be updating this with photos here shortly. Wouldn't recommend this to anyone unless they are going here for just a tire or oil change or basic maintenance. Went here bc I had an axle snap and AAA recommended it when I was getting it towed. They mentioned they replaced the axles but the only thing unsafe was the tire. Long story short take it to my normal mechanic and my whole front subframe is rusted out. And I mean rusted in half so it was a ticking time bomb and I could hear the clunking when turning. The car was definitely not safe to drive in any way shape or form. But mind you they did mention it was rust, but didn't take the time to actually diagnose or look into it. Extremely unhappy and extremely angry that I risked my safety and car by listening to them. Update: emailed the automated message they replied with. Said they'd forward it to the local manager. No response. Absolutely ridiculous. Posted pictures of my car being "safe to drive" with my engine ready to hit the ground.

Grover Edmonds 12/27/2019 5 stars

David Branch 12/24/2019 1 star

Daphne Corletto-Ashton 12/7/2019 5 stars

Raun Kilgo 11/22/2019 5 stars

Quick and easy place to get am EZ Pass. Nice people.

Chuck Carter 11/16/2019 5 stars

1st class

eliza Ces 11/13/2019 5 stars

george boone 11/9/2019 4 stars

Ni e but not very friendly

Andrea Menzies 11/9/2019 5 stars

This place has moved. Short lines for buying EZ Pass.

Country Girl 11/3/2019 5 stars

Julie Rogers 11/2/2019 5 stars

Brian Spadea 10/8/2019 4 stars

Patriot James 10/1/2019 5 stars

Brand new store. Great staff. Nice place to take your vehicle.

Warren Warren 9/26/2019 4 stars

Nicole Beers (Nikki) 9/24/2019 5 stars

Very friendly staff, had my car inspected quickly while I priced insurance. I will be using all of their services for sure.

Bob Dust 9/22/2019 5 stars

This is a great place for car service and regular maintenance. You get great service in a clean facility and reasonable prices, often without the need for an appointment.

pamela fisher 9/14/2019 4 stars

Willis Funn Jr 9/13/2019 5 stars

Will accommodate walk-ins for both members and non members??

clarease porter 8/22/2019 1 star

Dominique Sorhaindo 8/22/2019 1 star

DomTheBomb 8/22/2019 1 star

Danell Williams 8/21/2019 1 star

Just left this location and the representative at the front, Chasity, was not very friendly and not helpful at all. We came in around 6:15pm looking to discuss travel agency arrangements and all we received from Chasity was a unpleasant response advising they had no travel agent available and they closed at 7. Then at this point, they should change their signs to closing at 6:15pm. As someone working in customer service, we don’t care if someone comes in at 6:58 pm...the customer comes first and we make sure they have a pleasant experience and their concerns resolved. I will be sure to never come back to this location again and let everyone else know my experience in the future about this place. Chasity needs some customer service classes ASAP!

Reneen Tyler 8/18/2019 5 stars

It's really easy to get an appointment and the employees are polite and efficient.

Alwyn Vandergrift 8/7/2019 5 stars

Jstafy S 8/6/2019 3 stars

Jon Ryan 8/6/2019 4 stars

Edge to Point Ramblings 7/28/2019 5 stars

William Kuhlman 7/27/2019 4 stars

Cara Kinning 7/26/2019 5 stars

Great service, great prices!

Denasce Messina 7/23/2019 5 stars

Pretty good service.

Denise 7/21/2019 1 star

Don’t go to this facility they are not honest. I took my car in as I had a nail in my tire. I was told I had two two nails one was leaking and they might be able to plug the leak. They told me it was to close to the side and it couldn’t be plugged and I needed a new tire. Decided to go to my Volkswagen dealer and they plugged the hole with no problem. I called the facility back on Friday to speak with the manager got the same person who told me I needed a new tire. Claimed it was all a miscommunication. I wonder how many people he has scammed. I am cancelling membership

Rhonda Christian 7/21/2019 4 stars

Da'man Nats 7/8/2019 4 stars

Mark Coe 6/4/2019 4 stars

Went bought the EZ Pass for $35 there initially has 15 on it once you register it get the full 35

Audrey Sherfey 6/3/2019 1 star

Brought in a car with a nail in the tire to AAA expecting it to be a simple case of a plug and patch. The tech said that the nail was too close to the wall to be patched, despite the nail being near the center of the tread. Worse still, when he priced out a new tire, he put two different road hazard policies on the bill. Glad to say that it was safely patched elsewhere. After having good experiences with AAA elsewhere, it was disappointing to see this location did not live up to those standards, and I would not recommend anyone come to this location for tire service.

Bruce Lester 6/2/2019 5 stars

Bill Gilmour 3/21/2019 5 stars

Wow! Big shout out to Justin and Shawn - after several years and multiple headlight lens cleanings, I decided to get pricing on new headlight assemblies for my 2004 Toyota Highlander. After searching for best pricing the cost came in much more than I was planning on spending. Justin and Shawn came out to the car and looked and agreed that they thought they could get the lens to look much better...so I agreed and left the car. The next day we came back to pick up the car and was shocked as can be seen in the photo...my wife said "I thought you decided against buying new headlights" ...they have not looked this good in years. Many thanks for your willingness to help, your patience and time - looking forward to having you and your team take care of this car. Best wishes for a great start to this new AAA Auto Care and Insurance location.

Aidan Harland 9/19/2017 5 stars

They brought my 1999 Lexus back to it's youth. Thank you Greg and staff!