AAA Crofton Car Care Insurance Travel Center

4.1 4.5 star 102 reviews

898 Route 3 South
Gambrills, Maryland 21054
(410) 774-9191

Landmark: Across the street from the L.A. Fitness in The Village at Waugh Chapel Shopping Center at the intersection of Waugh Chapel Road and Route 3 South.

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed


Services Offered

Battery Retail Location

Car Care Center

Insurance

Member Services

Merchandise

Tag & Title

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Amazon Hub

Insurance Agents

There are currently no Insurance agents assigned to this location.

Find a local Insurance agent or call 1-800-445-0659

Upcoming Events

There are no scheduled events at this time.

102 reviews - 4.1 4.5 star

Robin Baudoin Image
Robin Baudoin 5/7/2021 1 star

I had the worst experience ever!!! My husband brought his Lexus in for a new alternator and battery. When he picked up his car, there was a huge dent on the passenger side and smashed so badly that the sensor is also damaged and malfunctioning. The manager and staff were extremely rude to us and took no responsibility- even when my husband witnessed the video of the mechanic driving his car into the bay with the hood raised blocking the mechanics view (When questioned about driving with the hood up the mechanic replied we always drive cars with the hood open! ) We called the police and the manager was rude to him as well. Not only have they not taken any responsibility for the damage of my husband's car but they remained extremely rude and unprofessional the entire time!

Tarsh Tarsh Image
Tarsh Tarsh 5/1/2021 5 stars

The staff was very helpful and friendly.

B Levin Image
B Levin 4/12/2021 4 stars

Ashley Leitch Image
Ashley Leitch 3/22/2021 5 stars

We had a tire going flat, late on a Saturday afternoon. Many businesses were closed or unable to help us. We stopped here and Guy found the leak, and actually put our spare tire on for us because we did not have a working jack. He was so kind and helpful during a really stressful time. We would definitely return there for future needs.

Pamela Waller Image
Pamela Waller 3/11/2021 5 stars

Masako Rudy Image
Masako Rudy 3/3/2021 5 stars

Tunisia Phifer Image
Tunisia Phifer 2/24/2021 5 stars

C Fischer Image
C Fischer 2/20/2021 3 stars

Great service but expensive

Antwan Hutchins Image
Antwan Hutchins 2/15/2021 3 stars

We ordered a tire to be replaced. When the tire came in I brought the vehicle in and it took them 2 hours to change!

Richard Schley Image
Richard Schley 2/12/2021 5 stars

Dealership quailty customer service...

Jigish Thaker Image
Jigish Thaker 2/11/2021 4 stars

CeeJay Pilot Image
CeeJay Pilot 2/11/2021 4 stars

Very friendly staff always ready to help. Thank you for the tire estimate and squeezing me in for a Thursday appointment.

Jeff Poole Image
Jeff Poole 1/27/2021 5 stars

Was Very helpful in repairing my tire i took in, fixed it in matter of minutes for a price that couldn't be beat. Thank you AAA Car Care

Jose Zavaleta Image
Jose Zavaleta 1/25/2021 5 stars

Pallav Patel Image
Pallav Patel 1/20/2021 5 stars

Great service.

Wil Battle Image
Wil Battle 1/12/2021 5 stars

Blake Pierce Image
Blake Pierce 1/8/2021 5 stars

Did a great job installing tires that I purchased from an online retailer.

Davene Rutledge Image
Davene Rutledge 1/5/2021 4 stars

I tried this AAA Repair facility for the first time. It is very hard to get through to them but overall the repair was done. Like other repair shops, they recommended a lot of additional expensive repairs......half of which I knew I didn't need.

Jennifer Bryant Image
Jennifer Bryant 12/24/2020 4 stars

Tried this place for the first time for vehicle service and as always nervous because some auto repair shops try to take you for a ride, especially if you're a woman. They were extremely courteous, knowledgeable and reasonably priced. I appreciate the attention to detail and friendly service. It is now my new auto repair place of choice.

Joan Bryant Image
Joan Bryant 12/21/2020 5 stars

Very efficient service, I would recommend to a friend.

Tonya Walker Image
Tonya Walker 12/20/2020 5 stars

MARIA Morton Image
MARIA Morton 12/14/2020 4 stars

The service is outstanding

Curtis Briggs Image
Curtis Briggs 11/19/2020 5 stars

BLOCK B2B Image
BLOCK B2B 11/10/2020 5 stars

Good service

JM Glam Squad Image
JM Glam Squad 11/4/2020 4 stars

The Roskelly Team Fort Meade MD Real Estate Image
The Roskelly Team Fort Meade MD Real Estate 10/30/2020 5 stars

Had a problem that could not be resolved with a previous repair shop. AAA got me in same day, found the problem and resolved it quickly. This was an unusual repair as we had a noise whose source couldn't be located. They could have diagnosed anything, but they very honestly told me it was a loose bolt and charged me a minimal fee for the diagnostics.

K Fred Image
K Fred 10/30/2020 1 star

I took my new vehicle to the Crofton AAA facility for an oil change after the break in period. I scheduled the visit and asked only for the oil change, no tire rotations or other "complementary" services. - They took 1:40 minutes to complete the oil change. - They did not re-install the under body shield. I actually had to enter their garage and show the mechanic where he had stuck the shield behind his tool chest. - They did not change the filter, it still had the factory filter on the vehicle. I checked to make sure the oil was filled, and it was. However, I question if they used the correct oil. AAA is not trustworthy. I did get a refund for the oil change. However, that does not get me back the two hours of my life I wasted there (include drive time). Further, I tried to cancel my membership and AAA refuses to refund the fee they charged me. Never again.

Keith Mott Image
Keith Mott 10/28/2020 1 star

Terrible, received bad information and people made me felt I was wasting their time to get a insurance quote.

Jen Miles Image
Jen Miles 10/28/2020 5 stars

Genevieve Lundstrom Image
Genevieve Lundstrom 9/28/2020 5 stars

Terri McDaniel Image
Terri McDaniel 9/26/2020 1 star

Stopped in on Saturday 9/19/20 to get an estimate on car repairs. The counter person took some information but was unable to give me a quote at time. He said he would need a little time to get prices and would call me later that day. After no return call I called him on Tuesday 9/22/20 and he told me the dealership had not gotten back to him but he would contact them immediately and call me back. A short time later he called and informed me the dealership needed my VIN# to research the parts which I provided him. It is now Saturday evening 9/26/20 and I still have not been contacted by AAA Crofton with a quote yet. How am I supposed to have confidence in this facility repairing my vehicle if I can't even get a simple price quote from them? Terri AAA member for 22 years, almost a car care user for first time

Andre Panton Image
Andre Panton 8/26/2020 5 stars

Excellent staff and service

Mary Baldwin Image
Mary Baldwin 8/9/2020 4 stars

Great car service

tierra Newton Image
tierra Newton 7/24/2020 5 stars

Dallas Leitner Image
Dallas Leitner 6/27/2020 5 stars

Angie S Image
Angie S 3/15/2020 4 stars

Good experience getting oil changes

Roxanne Corbin Image
Roxanne Corbin 3/9/2020 5 stars

Always welcoming and helpful.

Deborah Walker Image
Deborah Walker 3/8/2020 4 stars

Jerene Image
Jerene 3/4/2020 2 stars

I went in to have an oil change and they did the free inspection of the basic things on the car. They checked off that everything was good except for small things like the wiper blades and air filters. A week and a half later I went to have my front brakes replaced to prepare for a road trip and the mechanic showed me how low my pads were. Along with that, my back brake lights were burnt out which he showed me and that my tire treads were getting low and needed to be replaced soon. The mechanic at AAA marked everything good on the slip that was given to me.

Durke Phillips Image
Durke Phillips 3/3/2020 5 stars

Great service had me in and out with a 6" nail in my tire. Got it plugged and I was off to the races!!

Michael Avon Image
Michael Avon 2/24/2020 3 stars

Alonzo Rushing Image
Alonzo Rushing 2/18/2020 5 stars

Charusheela Mahajan Image
Charusheela Mahajan 2/16/2020 1 star

One star for Auto care center

suvyaqta Image
suvyaqta 2/7/2020 1 star

Ng Jackson Image
Ng Jackson 1/28/2020 1 star

I wanted to repair my SUV to clear the check engine light so that the vehicle could pass emmisions testing. AAA Crofton qouted a few thousand$ to fix including recommended break and pad replacements. I accepted the quote with the understanding that it would repair everything. Turn around was supposed to be three days. It turned out to be six. What's much worse... near the end of the repair job, they say that the engine isn't completely fixed & it would take an additional 4-5 $K to fix. I am upset. If i would have known that the complete job would be $8 -9 K , I would not have invested the first $4k. So, I paid $thousands$ to not get my vehicle completely repaired as expected and I got my vehicle back in, what appears to me to be, worse shape than it was when i left it for repair. My SUV now shakes violently when idle; it felt fine before i dropped it off for only the check engine light. VERY DISAPPOINTED. My car stalled at a street light a week later. Down $4k and a car.

Nancy Malloy Image
Nancy Malloy 1/21/2020 5 stars

Tow truck driver arrived on time, called first. AAA called with a quote before doing the work, and the car was ready the next day. No trying to up-sell me on stuff the car didn't need! My new go-to garage.

Sintia Resmi Januarini Image
Sintia Resmi Januarini 1/20/2020 5 stars

Matt Smigal Image
Matt Smigal 1/19/2020 5 stars

Elva cox Image
Elva cox 1/15/2020 5 stars

Robert Ellington Image
Robert Ellington 1/8/2020 5 stars

They have the nicest assistant manager at the store miss Brown very knowledgeable

Ravindranath Ravilla Image
Ravindranath Ravilla 1/5/2020 5 stars

P Painter Image
P Painter 1/4/2020 4 stars

Cynthia Phifer Image
Cynthia Phifer 1/3/2020 5 stars

Olivia Gary Image
Olivia Gary 1/1/2020 5 stars

Friendly, efficient, and honest. I will be taking my car here for future needs.

Glenda Robertson Image
Glenda Robertson 12/31/2019 5 stars

Great auto shop

Carrie Jasper Image
Carrie Jasper 12/28/2019 4 stars

Chris Image
Chris 12/14/2019 3 stars

The service managers were courteous and seemed competent. Service was slow. I down graded the review because while I was there the telephone system was malfunctioning. I needed to borrow another customer's cell phone to call home for a ride when I learned it would be 4 hours before my snow tires could be mounted on my car.

deb bennett Image
deb bennett 12/11/2019 5 stars

Very helpful with travel plans.

Lucille Scruggs Image
Lucille Scruggs 12/4/2019 5 stars

Great service and Great food

Joseph Johnson Image
Joseph Johnson 12/3/2019 1 star

Do not get an oil change at this location. I had a bad experience getting an oil change at this location I got an oil change and a few days later my engine oil light comes on I had a mechanic look at it and the oil was never changed. Dip stick indicated no oil. Talked to Ken the manager he told me that he don’t know if the oil was changed or not and that he will never know. Lol is this seriously a Business. Luckily I caught it in time before my engine blew.

Alfred Davis Image
Alfred Davis 12/3/2019 4 stars

Very professional

Michael Farrell Image
Michael Farrell 11/27/2019 2 stars

My wife had her car towed here by AAA when jump starting it was unsuccessful because it was their recommended service center within the 5 mile towing radius allowed on our classic membership. This AAA center charged us $58 dollars to look at the car and told my wife that the entire wiring harness and battery needed to be replaced. They gave an estimate of ~$930 for labor and materials. I immediately knew this was bogus and had the car towed to our regular, more reputable mechanic 20 miles away. Our regular mechanic was easily able to deduce that a fuse had blown as a result of the AAA jump start reversing the positive and negative terminals when trying to jump start my wife's car. The fuse was specific to Honda, and had to be ordered, but was only ~$35. Obviously, this AAA and the local AAA jump start service has no idea what they are doing. Update: After speaking to the head of the service center they agreed a misdiagnosis was made and refunded the $58 diagnosis fee we were charged. As a result I increased my review by one star for the honesty and good customer service.

Jacqueline Dantzler Image
Jacqueline Dantzler 11/11/2019 5 stars

Andrew Rohn Image
Andrew Rohn 11/5/2019 5 stars

lloyd fries Image
lloyd fries 10/27/2019 5 stars

Friendly atmosphere Vehicle was ready when promised .The vehicle was fixed right the first time

Eloise Sherrod Image
Eloise Sherrod 10/17/2019 5 stars

My service was excellent and timely. The staff was great. I give AAA Repair Service all stars.

Chris Roy Image
Chris Roy 10/16/2019 5 stars

Sharonda Warfield Image
Sharonda Warfield 10/12/2019 3 stars

Got my car towed here, and they really didn't help.

J SIN Image
J SIN 10/11/2019 4 stars

Professional staff and clean waiting are while you get your vehicle serviced

Randy Buckley Image
Randy Buckley 10/7/2019 5 stars

Amy Becks Image
Amy Becks 10/3/2019 5 stars

P Kass Image
P Kass 9/11/2019 5 stars

Just great overall.

Charles Blue Image
Charles Blue 9/8/2019 5 stars

andrew webb Image
andrew webb 8/26/2019 4 stars

Ken Sevec Image
Ken Sevec 8/24/2019 4 stars

I have used this AAA for travel services as well as auto service. I recently purchased 4 tires and the staff gave me a special promotion and price that I was not aware of. Great service, clean facility, helpful staff. Keep up the good work.

A Z Image
A Z 8/22/2019 1 star

(Be careful and don’t pay for fake service ) I promise I paid for services that they never did for my car but they told that they did. I’m AAA member and I have been in this location for a couple times. One time I have done alignment and balance and I paid for both service but they took my money and they didn’t do the tires balance as they told me and when I found my tires with nothing done I went back to them and they did it . (They thoughts I will not notice that or know about it) •Again same location AAA in Crofton for oil change and tires rotation and again I paid for both service and when I got my car I found nothing done for my tires and I asked them if they did tires rotation or no they confirmed that they rotated my tires but they didn’t know about my marks on tires so I can know if they did it or know. The never did tires rotation but they told me they did. So they charge people for things which they don’t do it and the people will not know. Cheaters and tricky and they do this story every time that’s why I called the police and before that I got my money back and I called the AAA headquarters to let them know.

Matt F Image
Matt F 8/21/2019 3 stars

Update: 8/21/19 - Update - Ken (from AAA-Crofton) got in touch with me, and agreed that I shouldn't have been charged for the diagnostic when AAA did not do the repair, and did an incomplete diagnosis. If anything, they chose to err on the side of caution as they weren't sure they could fully repair the vehicle and remove all the error codes being returned. The professionalism and promptness of handling this situation brings AAA-Crofton up to a 3* experience. This review relates to Service only****(originally posted 8/20/19) I had a 2003 Isuzu Rodeo that was stalling out within 1/4 mile of being driven, and also would idle at a very high speed (3000+ RPM). I took it to AAA Crofton at first, and specifically mentioned a few areas of concern, such as the fuel intake system and mass airflow sensor. They examined/diagnosed the vehicle, and promptly said they couldn't work on it due to one of the diagnosis error codes (out of 4) being returned. I'd be surprised if they even took the time to physically investigate the vehicle. The reason I say this is after they refused to work on it, I took it to another shop in the area, explained the situation, and while the diagnosis returned the same codes, they realized that cleaning the intake system and Mass Airflow Sensor would resolve the main issue of stalling out while driving. Needless to say, the other shop completed the work and has the vehicle running in a road-safe manner. AAA might be good for tires, oil changes, and other basic maintenance, but there appears to be a ceiling on their knowledge, and I wouldn't go back to the Crofton Service Center for anything much more than tires or oil....

Cintya Jones Image
Cintya Jones 8/7/2019 5 stars

Shawn Lightfoot Image
Shawn Lightfoot 8/6/2019 4 stars

M C Image
M C 7/23/2019 1 star

Teribble!

Elizabeth Wilkins Image
Elizabeth Wilkins 7/10/2019 5 stars

Great maps and travel accessories

Dave Goodwin Image
Dave Goodwin 7/4/2019 4 stars

A clean, well run shop. I use them for auto service on my older cars as well as other AAA services. The only wrinkle is navigating the intersection at rt3 and Waugh Chappell.

Greg Tullis Image
Greg Tullis 7/2/2019 4 stars

greg pringle Image
greg pringle 6/26/2019 5 stars

Steve Snow Image
Steve Snow 3/24/2019 4 stars

Cynthia Evans Image
Cynthia Evans 1/18/2019 5 stars

100% CUSTOMER SERVICE

Andrew Bilodeau Image
Andrew Bilodeau 12/15/2018 1 star

I used to enjoy coming here and getting minor services done. There used to be a woman who worked there and she was great. However she left and ever since she left the service was terrible. The last time I was there I felt like they had lied to me and tried to sell me unnecessary stuff. It's a shame and I will never go back to this AAA again. It's been some time since this experience occurred and I still feel very negative about the whole situation. The only positive thing was the man whom I felt lied to me did give me a discount because of how poorly the situation was handled.

Jim Hutchins Image
Jim Hutchins 12/8/2018 5 stars

Great service

Roger Longenbach Image
Roger Longenbach 10/5/2018 4 stars

Visited the facility to get travel books and maps. Very clean and bright. Definitely would satisfy our AAA needs in the future.

Nicole Watts Image
Nicole Watts 8/11/2018 5 stars

K B Image
K B 7/30/2018 5 stars

Wasn't sure if my car computer was reading the PSI correctly in my tires. Eric went out of his way to ensure my pressure on each tire was good. Great customer service!!!!

BT Alesia Sound Image
BT Alesia Sound 7/23/2018 3 stars

Lyle Wilson Image
Lyle Wilson 7/4/2018 4 stars

Juan P Image
Juan P 5/31/2018 5 stars

very helpful

Nichole M. Image
Nichole M. 5/26/2018 3 stars

Elizabeth VanVeen Image
Elizabeth VanVeen 5/23/2018 1 star

The girl in the front named Amanda was rude the whole time we had to deal with this AAA office. My truck broke down in there parking lot and was told it needed a bunch of things fixed. When we told them we could not afford the 2 grand that it would cost they said that the engine had went up which I think was super convenient. Amanda emailed my boyfriend the whole time being very rude and out of place. I will NEVER ever come back to this place and will tell people to not go there.

Johnnie Williams Image
Johnnie Williams 5/3/2018 4 stars

Mike Rosario Image
Mike Rosario 2/27/2018 5 stars

Fast service and friendly

Amanda Chambers Image
Amanda Chambers 2/15/2018 5 stars

I came here to get my car registration renewed and it was a great experience! The staff is very friendly and explained the additional fee I would need to pay upfront. I was in and out in about 20 minutes. Far more pleasant and quick than the MVA-totally worth the small fee!!

chakri chakri Image
chakri chakri 2/13/2018 4 stars

Staff are nice

D White Image
D White 2/4/2018 1 star

I feel they tried to really take advantage of me and burnt me hard. I should mention I'm a female bc I feel that had a lot to do with it. Driving down the road my battery light came on. I towed the car (I'm a 27 year AAA Plus member) to this location. They agreed it might be the battery. They put in a new battery (160$ Which seems like a lot?) then they told me it's not charging, that I need an alternator. Ok that was ridiculously marked up too, but I told them ok. I need the car, I got two small kids still in diapers. Hours and hours later: the car still didn't run and they couldn't figure out why. BUT they wanted like close to 700$ and it still STILL didn't run! My thing is: I took it to people who were supposed to fix it. I'm no mechanic. HOWEVER my husband IS. He went in there and magically my bill dropped to 200$. I had it towed elsewhere and the pcm module was fixed right away, right, in a few hours. Simple. This place actually wanted me to completely REWIRE and that would bring the bill to about $1000! If you need your car fixed, go elsewhere. This place doesn't know what it's doing. The customer service girl Nell is very professional and kind however. And the coffee is good. These are pluses if you go here cuz YOU WILL SPEND ALOT OF TIME IN THE WAITING AREA. If you go here, you will SPEND A LOT--- period. Time, money, resources...you'll spend a lot here.

Chris Cinquanto Image
Chris Cinquanto 1/28/2018 4 stars