AAA Freehold Car Care Insurance Travel Center

4.1 4.5 star 85 reviews

3478 U.S. 9
Freehold, New Jersey 07728
(732) 591-5294

Landmark: The store is located on Route 9 South, across from Perkins Restaurant, at the U-Turn for Three Brooks Road.

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed


Services Offered

Car Care Center

Insurance

Member Services

Merchandise

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Amazon Hub

Insurance Agents

Upcoming Events

There are no scheduled events at this time.

85 reviews - 4.1 4.5 star

Daniel Pennington Image
Daniel Pennington 4/23/2021 1 star

Dropped car off for service, waited 5 days to find out they hadn't even ordered the parts. Never take your car here; they don't seem too concerned about even trying to fix anything.

Richard Sharrott Image
Richard Sharrott 4/20/2021 4 stars

David Drummond Image
David Drummond 4/20/2021 4 stars

Fast and friendly.

Luke Image
Luke 4/6/2021 3 stars

This is now the second time that I've made an appointment but been told no appointment was placed in the computer. I've been told I may have spoken with a different location (I know how to google the number for the Freehold AAA). I've never had this type of experience at any other car maintenance location, from dealerships to Sears to Meineke. I've amended my review to a 3 star (previously 5) because this is incredibly disappointing. The fault of a staff (on 2 occasions) should not fall on a customer as them being careless). I'll still leave 3 stars (down from 5) because the quality of work thus far has been good. And on both instances they have brought my car back (after a longer wait than if I had an appointment, but not more than a half hour). But when my 3 year alignment plan ends, I don't believe I'll be staying with AAA. I'm a busy healthcare worker who works 12 hour shifts on variable days, so if I schedule an appointment, that could easily be my only free day of the week. ORIGINAL REVIEW: Great service. Very quick but attentive work. Probably one of the best alignments I've ever had. Not only does my car feel excellent after the alignment, but I during the work I sat by the window and watched the technician and there was so little downtime. Most of it was spent making minute adjustments to my suspension. With the 3 year pack it costs just around 30 bucks per alignment (2x yearly) which is excellent for a legit alignment service!

Sapiendo Unitas Image
Sapiendo Unitas 4/6/2021 5 stars

They were very understanding and let me hold my car there for a little while. I needed some time to put the funds together to repair it. They are good people

Joe Mellon Image
Joe Mellon 3/18/2021 4 stars

frank maggio Image
frank maggio 2/27/2021 5 stars

We received good service and very informative advice

redTreble cleff Image
redTreble cleff 2/10/2021 5 stars

I called to get assistance with billing and contract renewal. I spoke with Danielle, who was pleasant, professional, and very knowledgeable about AAA services. Danielle was able to answer my questions, and resolved the matter for which I called in a very short amount of time. This experience is indicative of the type of service I've come to know and appreciate from AAA over the years!

jason fox Image
jason fox 2/6/2021 5 stars

Kelli Brackeen Image
Kelli Brackeen 1/20/2021 5 stars

Excellent service. Management is really wonderful and I trust their judgement on my vehicle.

Carole Goldman Image
Carole Goldman 1/4/2021 5 stars

Calling in for our trip ticket was so efficient and easy. Tried doing it on the computer but never arrived in time. The personnel was so willing and kind. The delivery to the car when we showed up was perfect. All their services are so satisfactory.

Arlene Pavliv Image
Arlene Pavliv 12/12/2020 5 stars

Great service!

Lisa La Placa Image
Lisa La Placa 11/16/2020 5 stars

Michael Grant Image
Michael Grant 11/1/2020 5 stars

They did a great job working on my vehicle..very nice and knowledgeable people..won't take my vehicle anywhere else.

N B Image
N B 10/16/2020 3 stars

Very nice place and everyone is very friendly and professional. I'm giving three star because everytime there is somethings going to happen if I don't fix it right away. Oh, and you're gonna need break pads, no matter how long you've had them. You would think that it AAA, not your local garage.

Tony Gerbino Image
Tony Gerbino 9/25/2020 3 stars

I would like to provide an update. Jillian from AAA reached out to me and was very apologetic for the challenges. She told me that since they were fairly new they chose a brake pad manufacturer that they have since stop using. She sent me a payment to cover my additional brake charges which made me feel much better about the whole situation. A very good gesture on AAA's part to make this right. I will try them again in the future and follow up with the next experience. Thank you Jillian!. ------------------------------------------------------------------------------------------------------ I took my Daughters 2012 Chevy Cruze to the Freehold, NJ AAA on July 5th, 2019 as the brakes needed replacement. Of course they upsold and overcharged for the rotors and say they used ceramic brake pads and upsold to replace the brake fluid which I agreed to do. After $567 of charges to replace the front brakes only, the car was throwing black brake dust for months covering the rims. I brought the car back about two months later saying the brakes were making a crunching noise and throwing dust and squeaking like crazy. They looked at the brakes and said everything was fine. Less than a year later, the brakes sounded worse than ever. The car had an issue with it's EVAP line and I took to another Service Center having no faith in AAA based on a recommendation from a friend. I asked them to check the brakes and and they showed me one brake pad was worn to the metal and the rotor was destroyed! The other three pads were worn down as well so I had them replace and paid an additional $360.00 (See pictures). Less than a year and 17,000 miles for new rotors and pads is unimaginable. I was appalled at the fact that AAA put my daughter's life at risk. I'm not even sure the pads were replaced! I went back to AAA and the Service Person said because I had the rotors and brakes replaced at the other service center they had to submit a request to corporate which I understood b

Kelly Mcdonald Image
Kelly Mcdonald 9/16/2020 5 stars

avster bone Image
avster bone 9/1/2020 5 stars

Came here for a second opinion and thank god I did. First place I went to tried to take me for $700+ for repairs that I found out from AAA were excessive & unnecessary. Mechanic & Sales Person were honest and told me what needed to be done for MUCH less, under $150. Ended up getting the work done here. Drove my car off and my problem appeared to be fixed. Thanks! I'll be coming back for future maintenance.

joy m Image
joy m 8/31/2020 5 stars

Very helpful ??

Tonya Nanthavong Image
Tonya Nanthavong 8/23/2020 1 star

I wish I could give this place a zero. Amanda and Donna both had horrible attitudes and were VERY VERY rude and disrespectful.

sam lee Image
sam lee 8/22/2020 4 stars

Patricia Leschen Image
Patricia Leschen 8/20/2020 4 stars

Representative was very helpful in preparing our trip Tick!

Kaltrina Kolari Image
Kaltrina Kolari 8/16/2020 4 stars

Tabitha Fudge Image
Tabitha Fudge 8/11/2020 5 stars

Melissa K Image
Melissa K 7/25/2020 5 stars

Colleen is the best! She has been helping us with all of our travel needs for years now! Thank you!

Mark Van Blarcom Image
Mark Van Blarcom 7/11/2020 5 stars

I had a dead battery....of course at THE worst time possible...from roadside assistance to phone help to actually going to the shop,everyone was top notch!!! AAA should give everyone here a raise!! Highly recommend.

Richard West Image
Richard West 6/25/2020 5 stars

Appointments are easy to make and the service was great.

A Google User Image
A Google User 6/18/2020 4 stars

CinnamonHopes Image
CinnamonHopes 6/11/2020 5 stars

Polite staff, very responsive to the customer needs.

Anne Cahalane Image
Anne Cahalane 6/8/2020 5 stars

A little disappointing today. I asked for synthetic but looks like I got regular oil with my oil change. Oh well, next time. I'll be back.

kim west Image
kim west 5/29/2020 5 stars

MAGED K AGBAN Image
MAGED K AGBAN 5/20/2020 5 stars

Angelica Zapantis Image
Angelica Zapantis 3/8/2020 4 stars

Friendly service and very informative.

Mohammad Omran Image
Mohammad Omran 3/4/2020 4 stars

Jessica F Image
Jessica F 3/3/2020 1 star

I went in for my light to be fixed and a diagnostic on my engine light. They charged me almost $300 for this. I dropped my car off at 11 am for the light and diagnostic test, with an appointment. At 1:30 pm I called to see how far along they were. They told.me they were in the middle of it at that moment and that they would call me back shortly. Little did they know, I was passing the store and saw my car still in the same spot I parked when I dropped it off. Later, they then told me they had to order the part to fix the engine light and that they would charge me again for the labor and the part. To get one small part replaced (a valve) and my one headlight fixed would have been upwards of $500 !!! Do not go here, they overcharge and take forever and lie. Ridiculous!

James Smith Image
James Smith 2/28/2020 5 stars

Great place love the manger jill she makes sure all is done to your liking and goes out of her way for you

Corey Williams Image
Corey Williams 2/24/2020 5 stars

Jessica Scaparro Image
Jessica Scaparro 2/22/2020 5 stars

Liz Kabanas Image
Liz Kabanas 2/21/2020 1 star

I went here several times - just for oil changes and to get quotes on various other repairs. I always left not feeling the best about, but couldn't really put a solid reason on why. Well, the last time, I know exactly why. I needed an oil change and when they couldn't up-sell me anything, the mechanic jammed the wrong size oil plug in my car, leaving me Christmas Day morning with no oil in my car and a huge puddle on the street!! This store UP-SELLS! UP-SELLS! UP-SELLS! and is very nasty when you don't agree to have additional work done that day. But, this was just MEAN SPIRITED! Christmas Day?! Really?! My whole family had to change their plans, plus I missed work the next day because I didn't know what the matter was with the car and had to make an emergency visit to a mechanic. THIS IS THE WORST AAA STORE I HAVE EVER BEEN TO!!!

Matt Callahan Image
Matt Callahan 2/18/2020 5 stars

Did a great job

Lori Tocci Image
Lori Tocci 2/18/2020 1 star

I called this morning to get a price on replacing two front headlight bulbs on my Ford Escape. The quote I received was $340 because it would take 2 hours of labor. I had both lights changed by a competitor for $87 (tax included) and was done in 15 minutes. I hope people especially the elderly check prices before having work done here. This is price gauging at its best!

Holli Oberhauser Image
Holli Oberhauser 2/14/2020 5 stars

David Callis Image
David Callis 2/5/2020 5 stars

I was a walk in. Only has a signal light to replace. They took me in in 15 minutes. I sipped complementary hot chocolate ( could have also had coffee) while I waited . I read tour magazines and dreamed of my next vacation. Before I knew it my car was done. Nice clean friendly atmosphere.

Pradip Majumdar Image
Pradip Majumdar 1/31/2020 5 stars

anil ohri Image
anil ohri 1/26/2020 5 stars

Fran Cruicks Image
Fran Cruicks 1/22/2020 4 stars

Quick service low cost

paolo costabile Image
paolo costabile 1/20/2020 4 stars

Roger Pousson Image
Roger Pousson 1/8/2020 3 stars

Did oil change but when I tried to check out cashiers were all on calls and myself and others behind me waited 10 - 15 mins. So in all over an hr just for an oil change

Paul McCloud Image
Paul McCloud 1/2/2020 1 star

Terrible car service. Brought my car in for service. After being told that they did not have the experienced technician on site who could diagnose the problem they repaired parts of the car that were working properly. I took my car in for a misfire. They changed the coil and plug after I told them I had just changed them. Brought my car back the next day because of the same problem. They proceeded to change the fuel injector. After my third trip I decided to take my car to the dealer. The dealer was able to diagnose the problem and two hours. I spent over $460 for them to tell me that they will not give me a refund. I was forced to spend over $1200 at the dealer to fix the real problem. I would stay away. They do not know how to diagnose car issues.

Barry Schechner Image
Barry Schechner 12/31/2019 5 stars

Ruth Grijalva Image
Ruth Grijalva 12/30/2019 5 stars

Glen Gall Image
Glen Gall 12/25/2019 5 stars

In and out quickly with an extremely fair price. Exceptionally friendly people

Kevin T Image
Kevin T 12/24/2019 5 stars

Abdel Hamid Ahmed Image
Abdel Hamid Ahmed 12/21/2019 5 stars

Scott Cohen Image
Scott Cohen 12/1/2019 4 stars

Daniel McGill Image
Daniel McGill 11/24/2019 5 stars

peter Dell Elba Image
peter Dell Elba 11/23/2019 5 stars

Lance Greenberg Image
Lance Greenberg 11/19/2019 5 stars

HJ Knittel Image
HJ Knittel 10/11/2019 1 star

Elsa Gordon Image
Elsa Gordon 10/10/2019 5 stars

Scott Cohen Image
Scott Cohen 10/10/2019 4 stars

Natalie Toro Image
Natalie Toro 10/1/2019 5 stars

Kathryn Mueller Image
Kathryn Mueller 9/27/2019 5 stars

I heard a noise under my car and brought it to AAA to take a look. I've been a member for decades and have used this car care place a few times. They thoroughly inspected my car. No issues except that the car will need new tires soon. Amanda noticed that I had a grocery bag from the Freehold Shop Rite and told me that there are AAA coupons on the back of SR receipts. Sure enough, there are coupons for reduced rates for oil changes and tires! No charge for the inspection! Love, love, love AAA.

Beverly Larson Image
Beverly Larson 9/26/2019 5 stars

They where accomadating with all my request when paying my membership and finalizing my travel plans.

Albert H Image
Albert H 9/25/2019 5 stars

Excellent service Competitive pricing Nice waiting area Recommend making an appointment when needing car service. Highly recommend this place

Lori Sladic-Olsen Image
Lori Sladic-Olsen 8/27/2019 4 stars

Purchased gift cards. The gentleman who helped me was very friendly and efficient.

John Domanico Image
John Domanico 8/21/2019 4 stars

Sean Panzera Image
Sean Panzera 8/20/2019 5 stars

If you need an oil change or a tire patch or anything quick like that, these guys have been excellent for me. I'm not even a AAA member, it's just right by my house. Super convenient, nice people, nice lobby to hang while you wait, and technicians don't mind answering your questions at all. Good spot.

ARTIE KEIMAN Image
ARTIE KEIMAN 7/31/2019 5 stars

Very thorough analysis of work I needed ,took a while to finish but I was ok with that .Cost of tires and work was very reasonable compared to any "Discount" tire places near me

mark foerst Image
mark foerst 7/26/2019 5 stars

In line charges for service/parts. They check out the whole car for any needed repairs and give estimate.

William Sauer Image
William Sauer 7/19/2019 5 stars

Peter Demos Image
Peter Demos 7/12/2019 1 star

I called for a quote and sat on hold waiting for someone to pickup for 15 mins and the customer service representative from a centralized dispatch center clearly had no idea what she was talking about. My mistake for not dealing with a local facility

Steven Schlau Image
Steven Schlau 7/6/2019 5 stars

Quick service, very reasonable prices

Stephanie Bea Image
Stephanie Bea 6/27/2019 1 star

Worst insurance you can get . They are a fraud and this is a nice warning . They like to rob people

vincent visconi Image
vincent visconi 6/13/2019 5 stars

New atmosphere provides access to help with auto services of all kinds and trip booking and many other great services.

John Cardinale Image
John Cardinale 6/1/2019 4 stars

They came to help with a flat tire, very fast

Sue B. Image
Sue B. 5/21/2019 1 star

I tried to do business here. I went in for two tires. They did not have them in stock. I asked them to order them so I could have them installed ASAP. I stopped by a week later after not hearing from them to find out the tires were never ordered. I took my business somewhere else.

Maria Whesper Image
Maria Whesper 5/21/2019 5 stars

Had an amazing experience with the travel specialist. She was extremely helpful, patient and polite! I highly recommend them!

Denise Dykeman Image
Denise Dykeman 5/13/2019 5 stars

I cant thank the staff and tow truck driver enough for the outstanding service I received on Friday May 10th. Recently had my car worked on at a dealership in Somerset County. My evap canister came loose less than a weeks ago and came loose on Route 9 in Oldbridge . my car was put on a flatbed and brought to freehold AAA branch . they were so careful with my car and showed me where the bolt was missing . they put a new bolt in and a wire tie. I was on my way feeling safe. I would use them again and recommend them any time.Thank you again

Brad R Image
Brad R 5/6/2019 1 star

Terrible service. Brought in a flat tire and they told me it couldn't be fixed. Tried to sell me a new tire. I waited a day and brought it to B & S Tire who repaired it with no problems. Real Professionals at B&S. Will never go to AAA ever again.

Albert Endler Image
Albert Endler 4/20/2019 5 stars

Has a new location where Freehold Kia used to be. Better service as they do oil change and repairs

Hector Perez Hector perez Image
Hector Perez Hector perez 3/27/2019 1 star

This aaa car care are a bunch of price gouchers I sent my niece there to get her car fixed they tried to charge her $539.00 dollars to change a thermostat that’s high way robbery a new business and they are allready over charging people that’s ridiculous but you now what you just lost 4 more good customers that’s sad crooks and that’s the freehold nj shop no good plus they charged her $120.00 dollars to diagnois the car when Autozone does it for free what a discrace

andrew C Image
andrew C 2/1/2019 4 stars

Surprised at all the negative reviews. AAA came through when I needed my car towed to the repair shop after blowing hose and in turn engine started over heating. The dispatcher originally estimated a flatbed would arrive in roughly an hour. The driver who was very nice and professional called me and said would be to my location ASAP. When all was said and done he arrived much sooner and car was picked up and dropped off at mechanic in under an hour.

Amanda Soto Image
Amanda Soto 6/6/2017 4 stars

I want to thank Seth the customer service rep in Hamilton again for helping out today. He helped answer all of my questions and everything else from changing my tow truck driver to making sure my tow was delivered to the destination on time. Needed to change the first driver (that reports to the closet facility to matawan nj) because he was nasty and rude to my speech impaired fiance. He also over-charged the ride by 2x the amount and said it had to only be in cash given to him!!! Seth was empathetic, patient, helpful and efficient when resolving all of my issues including more I had. Thanks again!!

Ananya Gupta Image
Ananya Gupta 12/15/2015 5 stars

Great place to pick up some movie tickets. Friendly staff.