AAA Abingdon Car Care Insurance Travel Center

4.1 4.5 star 70 reviews

3309 Emmorton Road
Abingdon, Maryland 21009
(410) 838-5121

Landmark: Located next to the Royal Farms store at the intersection of Emmorton Road and Merchant Boulevard.

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed


Services Offered

Amazon Hub

Car Care Center

Curbside Pickup

Insurance

Member Services

Merchandise

Tag & Title

Travel

Member Rewards Visa

TripTik & TourBook

Buy Online & Ship To Store

Insurance Agents

Upcoming Events

There are no scheduled events at this time.

70 reviews - 4.1 4.5 star

Rev Keionna Neal Image
Rev Keionna Neal 5/6/2021 5 stars

I love the experiences I’ve had at this facility. I was able to get a convenient appt and get my car back sooner than promised. The quality of work has been excellent

Matthew Cooper Image
Matthew Cooper 3/30/2021 5 stars

Nancy Hood Image
Nancy Hood 3/19/2021 5 stars

AAA Abingdon Car care is easy to find. It is right on 924. The staff are friendly and helpful.

Salah Khoury Image
Salah Khoury 3/10/2021 5 stars

Good service, no nonsense

Mark Riggs Image
Mark Riggs 3/6/2021 5 stars

Excellent customer service. Debbie answered all of my questions and helped me return my tags with an MVA receipt out the door.

Sarvjit Chona Image
Sarvjit Chona 2/27/2021 5 stars

Edman Zayzay Image
Edman Zayzay 1/16/2021 5 stars

Great service and friendly staff. I had a breakdown on I-95 Northbound and was towed here. The staff was very helpful and my car was fixed within reasonable time

PPM Image
PPM 1/12/2021 1 star

Needed help because my car wouldn't start after buying gas at Royal Farms next to them, explained my ordeal, an employee asked if I'm a AAA member and I said yes, then he told me I had to bring my car to them and they couldn't help me, even after telling him all I needed was a mere Jumpstart, REALLY INHUMANE. Fortunately a gentleman at RF assisted.

Chuck Dot Science Image
Chuck Dot Science 1/2/2021 1 star

Horrible service. Unwilling to mount and balance a spare tire. He only wanted to sell new. If you won’t take care of a simple service, why should anyone trust you for more advanced repairs?

Greyson Tyler Image
Greyson Tyler 12/8/2020 2 stars

People are very nice and friendly. my car was towed here, was given a $1800+ bill just to get the car off the lot. Paid it, then my car had several NEW problems after leaving the lot. Dashboard lit up like a Christmas tree so I brought it back immediately (they paid for an Uber ride to get me home and back). I wouldn’t bring a major job here again personally.

Joan Lind Image
Joan Lind 11/18/2020 5 stars

Amazing as always .. Friendly staff..very helpful..clean store

francisco macahia Image
francisco macahia 11/11/2020 5 stars

Marisol Lendor Image
Marisol Lendor 11/11/2020 1 star

We (my husband and I) called on a Wednesday at 4:20pm to make sure they closed at 7pm (as per their website), and to also make sure they had a notary onsite. The person over the phone said they were closing at 5pm, but that if we’d make it before then, the notary would definitely notarized our document. We made it to the location exactly 2 minutes before 5pm. All the employees were still at their computers, and two tellers still at their posts. The doors were open and the lights and open sign on. We walked in and approached one of the tellers (not very friendly) and asked for the notary to what she responded “we are closed”. They denied service and ignored us...still the doors were open and they continued working on their computers! Unbelievable! NEVER EVER coming to this place nor recommending them...did I say NEVER?!?

Carmen Guzman Image
Carmen Guzman 10/27/2020 5 stars

Loved it!

Mark Workenaour Image
Mark Workenaour 10/17/2020 4 stars

Good

Jul Nnoc1 Image
Jul Nnoc1 9/24/2020 5 stars

So Professional. Anyone there will help you with whatever you need. Ask for help and they will know what to do.

Jay Smith Image
Jay Smith 8/22/2020 5 stars

I’ve been dealing with AAA Belair (now Abingdon) for years. Wonderful and helpful employees.

Paul Griffin Image
Paul Griffin 8/7/2020 5 stars

Their customer service is great and they are all very reasonable and respectful. I highly recommend this place.

Evelyn Yawn Image
Evelyn Yawn 7/8/2020 5 stars

50 50

Julie Ann Stamper Image
Julie Ann Stamper 6/11/2020 1 star

First and last time using this facility. Took my care in for a new battery. Told by phone no cost to replace battery. Was told later, because where the battery was located there would be a $24 charge for service. Bait and switch. No follow up phone call when it was completed. Hours on door state open until 7pm. Arrived at 5:30 only to find the door was locked. I was not informed the location was closing early. My vehicle was parked at the front of the building UNLOCKED! I will be cancelling my AAA....very poor customer service!

Matt Worley Image
Matt Worley 3/9/2020 1 star

Honestly, awful. Terrible service. Went in to have an easy job completed with an appointment set for service to be completed, heard back from the shop a day later that there was an issue with something that was never an issue with my car before. I honestly would never recommend this shop for anyone UPDATE: THEY, never reimbursed my lost possessions stolen out of my car while there to have work done on it. Also, they couldn't follow my patron directions as in to not start vehicle because it had bad fluids in the lines. so, they still ran the car to have the fluids brand through the transmission now the transmission is shot and I do not have an ability to have the transmission fixed nor have a car to replace my vehicle that was in upstanding condition before it reached this shop. All of these conditions were also tested andrealized by a third-party mechanic that I had to take the car to because they could not do a simple flush of the transmission fluid at this facility. this place can not facilitate anyting past and oil change and even with that I would be surprised that they would be able to complete that with the utmost respect to your vehicle. ALSO, IM STILL WAITING FOR TRIPLE AAA TO REACH OUT TO REACH OUT TO ME TO FIX THIS ISSUE. Haven't heard from them yet, but will update this review if I do. Thank you

Inez Smith Image
Inez Smith 3/4/2020 5 stars

Their Automotive work superb especially when your travelling long distance while you wait delicious food next door Royal Farms

Eric Wilson Image
Eric Wilson 2/18/2020 5 stars

They are very professional and clearly explain my cost before doing the work. Very pleasant waiting area. I will continue to use AAA Car Care!

Charles Weber Image
Charles Weber 2/18/2020 5 stars

Very nice place.

William Brandt Image
William Brandt 2/16/2020 5 stars

What a pleasant surprise and a great experience. Gail and Patty spent a lot of time with us, made sure we had all the information we needed and didn't let us leave until all our questions were answered and all our plans were made.

Greg Petteys Image
Greg Petteys 2/8/2020 5 stars

Great service

Kay Ludwig Image
Kay Ludwig 1/18/2020 5 stars

Joseph Lertch Image
Joseph Lertch 1/9/2020 2 stars

Brian Schlosser Image
Brian Schlosser 1/4/2020 5 stars

Matt Bloom Image
Matt Bloom 12/27/2019 5 stars

Reliable, friendly service in a time of need is appreciated. Thanks!

Timamu Hakim Image
Timamu Hakim 12/13/2019 5 stars

This Place is Awesome! My wife had a flat tire but made it back to our driveway. I called AAA Car Care to put the spare on. While the mechanic was changing the tire I mentioned the consistent draining of my wife's battery. He jumpstarted her battery and said I should check out AAA Care Care in Bel Air and have the issue diagnosed. Mind you I've worked on this issue for 8 months tracing the issue, changing batteries and alternator. AAA diagnosed her car and found a wire connected to the On Star that we haven't used in over three years, that was defective and causing the drain, Go Figure! Long story short, if you have vehicle issues, take your car to AAA in Bel Air where there is great service for your vehicle and personal professionalism.

John Dudley Jr Image
John Dudley Jr 12/12/2019 4 stars

Peter Bates Image
Peter Bates 12/9/2019 5 stars

Everyone is very kind. I trust them to work on my cars. AAA+

MissNetta_820 ASD Image
MissNetta_820 ASD 12/9/2019 5 stars

Manny Maniego Image
Manny Maniego 11/21/2019 5 stars

Very fast and friendly service...clean facility too.

Chuck Rudolph Image
Chuck Rudolph 11/16/2019 5 stars

Kathy Rudolph Image
Kathy Rudolph 11/16/2019 5 stars

Marilyn Burke Image
Marilyn Burke 10/9/2019 5 stars

Professional, clean, great people

David Loeb 3 Image
David Loeb 3 10/8/2019 5 stars

Andre Joseph Image
Andre Joseph 8/28/2019 5 stars

Ok

Janis Kozak Image
Janis Kozak 8/18/2019 4 stars

Great oil cbange prices for members

C OMarron Image
C OMarron 8/11/2019 5 stars

Rick Nichols Image
Rick Nichols 8/10/2019 1 star

I highly do not recommend this place, unless you need an oil change Brian the manager, lies and has an attitude After 5 days of failed diagnosis, he hung up on me , when I said I’m towing it to another shop ! Classy AAA !

Kimberly Borries Image
Kimberly Borries 8/9/2019 4 stars

Always good service and friendly staff

Debra Smith Image
Debra Smith 8/8/2019 5 stars

Joann Scarborough Image
Joann Scarborough 7/21/2019 5 stars

I was there for the Travel Dept. Where my agent was very helpful and pleasant. She provided All of the books that I needed.

rhonda greenejustice Image
rhonda greenejustice 7/10/2019 4 stars

Great customer service

James valentine Image
James valentine 6/7/2019 4 stars

Staff make it the place it is

Bob Gauss Image
Bob Gauss 6/6/2019 5 stars

George Hauser Image
George Hauser 5/18/2019 5 stars

AAA Abingdon did a fantastic job on my front brakes today. They've made a huge difference for me!

Lana Hester Image
Lana Hester 4/18/2019 5 stars

Our membership in AAA has many benefits. I recently needed visa photos and stopped in to have them done. They made sure I liked the photo before I left. They were quick and efficient and the photo was good quality. I've also stopped in before travels to pick up maps. They have maps for all kinds of places. This is all in addition to our auto insurance.

Joan Wiggins Image
Joan Wiggins 4/14/2019 5 stars

Clean and inviting space. Friendly staff and they have a willingness to correct any problems.

Brian McAlexander Image
Brian McAlexander 2/23/2019 5 stars

I had a very good experience at this location. I was a mechanic many many years ago and I knew my problem was complicated. I was trying to decide whether to take this to a Jeep dealer or give these guys a try. While my Jeep was being towed to their location I talked to Stephen(service writer), very professional, about my problem. I called early the next morning to add a comment, spoke with Brian (service manager), also very professional, and much to my surprise they already had it in the shop, diagnosed and had an estimate for me. I asked about the mechanic doing the work if he was good, they said his name is Jason he is very good and he has multiple ASE certifications. The Jeep was back to me that afternoon and it has been running great ever since. Thanks guys, good job.

Susan McSussell Image
Susan McSussell 2/19/2019 5 stars

My whole experience was wonderful. From being greeted upon walking in, to how efficient and professional the staff was! Just amazing all the way around.

Layota Yanik Image
Layota Yanik 2/19/2019 5 stars

I came in for the service of a Triptik, the auto travel ladies are great! So friendly and perfectly helpful! So glad AAA is now in Abingdon!

Zhandra Raver Image
Zhandra Raver 2/8/2019 5 stars

Love the new office. Staff is great and the new location is so bright and clean...

jordann ganzermiller Image
jordann ganzermiller 1/31/2019 1 star

disgusted. Came in for a nail in tire and left with nail in my tire. No one even acknowledged me when I walked in the door. The mechanic was of no help in fixing my tire causing myself to leave. Confused as to why this place is even open

Pete Reid Image
Pete Reid 1/30/2019 5 stars

New location with great parking and easy handicapped access. All the usual AAA services.

David Winward Image
David Winward 1/13/2019 5 stars

My wife and I recently had a bit of a tire emergency. There was a huge screw in the sidewall of our Toyota Highlanders tire. I called AAA in Abingdon and spoke with Stephan. The tires were at the end of their life anyway, so we decided to purchase 4 new tires. They had our tire size in stock and we dropped it off at 12:30 on Sunday. Stephan said he would need our car for approx. 2 hours, so we walked to the Boulevard at Box Hill and had a nice lunch. We got back at 2:30 and the job was completed. Thank you Stephan and AAA for exceptional service on a snowy Sunday!

Jason Amoss Image
Jason Amoss 12/30/2018 2 stars

Service advisor was fine. Car needed cabin filter and engine filter. They had the engine only, not a big deal. The issue is I got car back with oil streaks on side of car and mirror. The recipes said I need brakes next time and that they did a rotation yet I saw my car the whole time and wheels were never removed. No way they can visually see Pads and measure. I wasn’t aware of the tire roatation being included until I got home. I didn’t ask for it but stating they did it concerns me. They are new and I was looking for a dealer alternative , this won’t be it.

Marianne Burruano Image
Marianne Burruano 11/23/2018 2 stars

We recently took our children & grandchildren on a vacation booked through the Bel Air office. This was the first time we used this office for travel arrangements.A few years ago we booked a similar vacation from a different AAA office.We were so pleased we decided to use AAA again; unfortunately we were disappointed in our experience with this office. The agent who initiated our trip plans seemed professional,knowledgeable and enthusiastic about providing us with all the assistance we might need to have a wonderful experience.After several weeks we emailed her to follow up with our planning.When we did not receive a response after several days we contacted the office and discovered our agent was no longer working there and another agent took over our file.From that point on there was little interest or assistance offered in helping us plan our vacation.Our last email actually went unanswered. Our final documents were mailed to us without any personal cover letter, which we found unusual when compared with our last experience with AAA. To say the least we will not be using this office for planning our 2019 trip and we are considering not renewing our membership after being loyal members for several years.

Michael Sanphillipo Image
Michael Sanphillipo 11/22/2018 5 stars

Fast and friendly car service

Po Image
Po 7/9/2018 5 stars

Staff is extremely experienced and knowledgeable!

Dorothy Ruff -MDH- Image
Dorothy Ruff -MDH- 2/14/2018 1 star

I am very disappointed in the service I received at this location. I was attempting to get AMTRAK reservations. First we(a co-worker and I) were told we HAD to make the reservations together, when we needed separate ones. Then when the clerk was writing down the info given over the phone by AMTRAK- I said the train # was incorrect. I was told she was writing down the info as it was given to her and that I was incorrect. I re-entered the info into my phone 3x to be sure. The clerk hung up the phone because I was taking too long. I also questioned the price she was getting because online the price was very different($260 vs $202). She called AMTRAK back and got a different worker and they agreed to match the price I had gotten online. The train #'s were incorrect. The AAA worker told me I cold get a senior discount but was told that the age rules had changed awhile ago- she was unaware of this. As she was printing up our "confirmations" we were told there was a $35 fee for the phone reservation. Off and on for 45 years I have had AAA but never used them to make a train reservation. So it cost me over an hour of my time, humiliation several times, wrong train #'s, wrong pricing, wrong age requirements, and $35 for what I could have done on the phone. The clerk changed her story to her manager. Fine- we all have a bad day. What is use of AAA anymore? Surely not customer service.

Evangeline Villarba Image
Evangeline Villarba 12/23/2017 5 stars

Everyone is very accommodating

Troop 564 Image
Troop 564 10/23/2017 1 star

They made an error on our vacation funds and could do nothing to rectify it. We had to copy all of our id's and send to the travel bank they use while waiting for 48 hours until it could be fixed while the money was inaccessible. Verify your information before transmitting, at least at a regular bank they can correct their own mistakes not rely on the customer to do it for them.

Erfolg Reich Image
Erfolg Reich 8/30/2017 5 stars

I have had some dealings with this office for traveling purposes and insurances. I can only say that I received nothing but top quality customer service. I have exchanged dollars, bought travel gear and finally changed all my insurance fromGeico to AAA- saved over 1000 dollars with better coverage.

Lee McDaniel Image
Lee McDaniel 6/14/2017 1 star

I went here for a passport photo. I have been an AAA Plus member for several years, and according to the website policy, I am entitled to two free passport photos as a AAA plus members. I mentioned that to the staff here and they nonetheless charged me $10 for the photo, insisting that I was incorrect. I check again afterwards, nope, it definitely should have been included for free per my AAA Plus status. Whether intentional or not, how can I trust them after this?

Zac Jordan Image
Zac Jordan 2/12/2016 1 star

JD Brook Image
JD Brook 6/5/2015 1 star

Unless your a AAA member and won't to wait for a long time I would advise to call a Local Licensed & Insured Locksmith Service Company !!!!