AAA Glenside Car Care Insurance Travel Center

4.1 4.5 star 119 reviews

7009 West Broad Street
Richmond, Virginia 23294
(804) 281-7100

Landmark: Located across from Mission BBQ and next to TGI Fridays at the intersection of Glenside Drive and West Broad Street.

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed


Services Offered

Car Care Center

Insurance

Member Services

Merchandise

State Inspection

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Insurance Agents

Upcoming Events

Travel Store Sidewalk Sale

June 28, 2021 – June 29, 2021 | 9:00 AM – 6:00 PM
SEE DETAILS Store Locator

119 reviews - 4.1 4.5 star

J 6/15/2021 1 star

On June 4, 2021, I took my vehicle into the AAA Glenside Car Care Insurance Travel Center. My vehicle was diagnosed as needing a new air compressor for the a/c unit. I am using an extended warranty and I was informed that the individual that processes warranty claims would be out of the office June 4th through the first few days of the week of June 7th but my vehicle could be repaired the week of June 14th. I was told that he would file my warranty claim on my behalf when he returned and then I can bring my vehicle in for repairs to start after the claim was approved. I called AAA a number of times the week of June 7th for updates and was told that my warranty claim had not been filed but I would receive a follow up when it is. I never received a follow up so I called on June 15th and was then told that in actuality nothing can be done for me because before they can file my warranty claim they will have to have my vehicle left at the facility. I went up to the facility that same day to schedule to have my vehicle left and repaired the week of June 15th but the customer service that I received from the Assistant Manager (I believe his name is Michael) was horrible. He was very rude. When I attempted to explain what I experienced and what I was promised prior, he rolled his eyes and said "WELL I'M TELLING YOU NOW THAT I CAN'T GET YOU IN UNTIL NEXT WEEK". Next week is the week of June 21st, well after what was originally discussed and promised. The Asst Manager's service was so bad that I asked to speak with the store manager in which he replied "He's new and I don't have his contact information." I asked for the store manager's name and the asst manager only said, "Caleb, and he started 6 days ago". This is unacceptable. I could have had my a/c compressor repaired long before now if I went elsewhere, but I was promised service from AAA and they refuse to deliver. This AAA Car Care center has wasted my time, provided bad customer service, and did not honor their word.

Ruth Woody 6/14/2021 4 stars

Tara Raigns 6/14/2021 5 stars

In & Out in :25 minutes with my prescheduled oil change

Lynden Garland, Sr 6/2/2021 5 stars

Lynnotta Branch 6/1/2021 5 stars

Samantha Seekuar Sukhu 5/30/2021 5 stars

Caleb Sukhu 5/28/2021 5 stars

Herb Goldstein 5/27/2021 5 stars

Caleb Sukhu 5/27/2021 5 stars

Jeffrey Willis 5/21/2021 1 star

The staff were all very friendly with me, but my experience overall was pretty bad. I had AAA tow my car the day prior, and sent to this location. This location wasn't able to service it, because they don't have an A-tech and couldn't get the car inside the garage. This part was understandable, but the part that earned this review was that I was never called or informed of this, and only found out just before closing when I called them to ask. I was never updated about this, or given any information. To their credit, when I was afraid I would be late due to slow Lyft times, an employee did say they'd be willing to stay and make sure I was able to retrieve the keys for a tow truck (I said I'd be up to 10 minutes late). It should have been easy to let me know within an hour of open though, if they couldn't get the car inside, and I'd have been able to get my car handled elsewhere about a day earlier, and avoided a lot of headache in handling it.

Maya Bey 5/14/2021 5 stars

Mary Benton 5/11/2021 5 stars

Theresa Fulgham 5/7/2021 4 stars

Good service always.

Jaunice Brown 5/7/2021 5 stars

James Phillips 4/26/2021 5 stars

We went in there to check on auto insurance and the woman who helped us was very friendly and extremely helpful. We ended up getting auto and home insurance and she was able to save us almost $800.00 a year.

Mohammed Qasim 4/25/2021 5 stars

I had a great experience at my visit. Sidney recommended the right insurance for me without trying to sell me anything extra for my roadside insurance and toll payments. Christine was wonderful and answered all my questions and also helped me plan my road trip from the East to the West coast. Thank you guys!

John Burton 4/23/2021 5 stars

Bruce Hedrick 4/20/2021 5 stars

Kimberly Fox 4/19/2021 5 stars

The staff at AAA was extremely helpful and even explained all of my options before my purchase!

Gigi 4/9/2021 5 stars

Robert Abdul-karim 3/29/2021 4 stars

Great customer service.

Robert South 3/27/2021 4 stars

Didn't go to this location. Went to one on Mall Drive in Chesterfield. Good experience and helpful employees.

jan deusebio 3/27/2021 5 stars

Troy Clarke 3/20/2021 5 stars

Lydia Proffitt 3/12/2021 5 stars

katharine dalton 3/9/2021 4 stars

Linda Williams 3/1/2021 5 stars

I come here often for my Auto Care. Good customer service And they do good work Be a member and save money.

Carlton Tyler 2/25/2021 4 stars

Great employees. They really care

Pamela Flynn 2/23/2021 5 stars

Made my appointment a day before and my car was finished a little earlier than I expected. Pamela and Mike were very friendly and courteous. Will definitely go back.

Laney Engle 2/12/2021 5 stars

I loved getting my oil changed here! I had a coupon from a kroger receipt and they were so accommodating. Not as fast as one of the drive thru places like valvoline or jiffy lube, took about 40 minutes, but way more worth it. Feels very thorough, and my car feels better to drive now. Usually with JL or Valvoline changes, there isn't a noticable difference. Here they checked the battery, changed oil, rotated tires, changed oil filter, checked out all hoses, checked fluids, filled wiper fluid, checked tires. So much better

Ru Pi 1/28/2021 5 stars

Had a great experience when I had my vehicle serviced.

lefmack 1/26/2021 5 stars

Chris 1/18/2021 5 stars

They did an excellent job helping my uncle with fixing his car!

David Mason 1/17/2021 1 star

Harolyn Redmond 1/15/2021 5 stars

Very friendly, knowledgeable

Paul McCarter 1/15/2021 5 stars

Kandyce Carter 1/14/2021 5 stars

Enigma 1/12/2021 5 stars

Prompt service given the circumstances. Professional, friendly, and courteous. I highly recommend!

John Litterine-Kaufman 1/5/2021 5 stars

This is always my first stop for maintenance. The staff has been wonderful and very honest/helpful. I do also have a membership to AAA (I feel like pretty much all drivers should) so there is a discount on service and you can buy cheap movie theater tickets (if movie theaters ever are a good idea again)

Amy G-money 12/25/2020 4 stars

Melva Hawkins 12/23/2020 5 stars

Great service very friendly

S araujo 12/13/2020 5 stars

Bull Kuhn 12/8/2020 5 stars

Great customer service. Professional and efficient. Glad I got the membership.

Silene Bateman 11/28/2020 4 stars

Katrena Johnson 11/10/2020 5 stars

Always on time for me

Sandy LaSalle 10/31/2020 5 stars

Great service for notary. Prompt, careful.

cats fetch 10/29/2020 5 stars

Jacob Siegfried 10/27/2020 1 star

Just don't

David Long 10/25/2020 5 stars

Elizabeth Price 10/22/2020 5 stars

I ran in quickly at lunch on yesterday to get my EZ pass device, the young lady helped me quickly. I noticed they had some other services that I may need. She noticed I was in a rush, offered me the information to call for a travel package. I'm booking a vacation for next year! Great Customer service from this young lady, so sorry I cannot remember her name.

Jenny D 10/13/2020 5 stars

On Oct 9, 2020, I had Club Fleet Assoc, DANIEL BROCHU, come to my home for battery replacement. I don't know which AAA ofc he came from, but I wanted to make sure and acknowledge him. First, I thanked him for wearing a mask as I am immune-compromised. He was friendly, warm, extremely knowledgeable & willing to talk about any/everything having to do with my battery (which was the reason for my call). This was not my first bout with my battery dying since the Spring and Covid pandemic, but this time, with many tries, it just wouldn't hold the charge. I opted for a new battery which he had on the truck. As he was getting the new battery for me, he offered to correctly fill my tires for me from his truck, saving me a ton of time with my mini compressor and my 73 yr old back. As work progressed, he told me about a 'battery tender' that AAA now sells & how much he loved the solar one for his own car. I can't tell you how much that info helped me especially with Winter heading our way in a few months. At the end, he gave me all the literature on my new battery, explained it to me as well, and as he drove off, I thought what an extraordinary employee AAA had in Daniel Brachu. He deserves much recognition for a job well done. Please acknowledge him and also place this review into his personnel file. Thank you, AAA, and thank you, Daniel Brochu; you made my stressed out day a pure pleasure! ~~Jennifer Dickinson, Henrico, Va.

Jabari Subah Salem 10/7/2020 4 stars

Fabulous customer service from everyone, except the female at register two whom was a light skin woman late 20s possibly looked very frustrated to be at work. She didn't smile or greet like the other representatives did.

Alice Johnson 9/26/2020 4 stars

Peggy Rath 9/14/2020 5 stars

Had to call AAA when car would not start - panicked because just brought husband home from cancer chemo and we have had several wild rides back to hospital for allergic or other reactions. Sharon at the RIchmond store caught the call late evening and was so kind and helpful in getting us assistance. I really appreciate her kindness and concern

Tyral Jones 9/5/2020 5 stars

Best thing since slice bread. Quality on a budget. Most definitely undercuts dealership prices.

Beverly Evans 9/1/2020 5 stars

Sharon Brown is wonderful and is an expert at helping her customers.

Cierra Morgan 9/1/2020 1 star

This is the second time I’ve been told my car would be finished the same day for one flat tire and when order a ride over to the Triple aaa car service my car wasn’t even touch yet. Having to be car less again, Im tired of horrible service.

VICTORIA BRANNON 8/24/2020 5 stars

I had 3 different issues and they all were handled within 20 minutes. Yes, I'm a satisfied customer. ??????

William Rawls 8/24/2020 5 stars

Brandy Beazley 8/17/2020 3 stars

Not the friendliest of employees. I stopped by over the weekend to use their facilities and take a break from driving. No customers in the store but they seemed like it was inconvenient to be pleasant or helpful.

DELORES BOWERS 8/15/2020 5 stars

tiara brown 8/13/2020 5 stars

lavonne hawkins 8/12/2020 5 stars

Jeannie Fox 8/11/2020 5 stars

Christopher nathaniel Walters 7/30/2020 4 stars

Reginald Wallace 7/22/2020 5 stars

Great customer service and no waiting

Yas meen 7/19/2020 5 stars

(Translated by Google) They gave me the best price for the trip of a lifetime Celebrity Steamboat It was the most beautiful trip I thank all of the AAA staff (Original) ??? ?????? ???? ????? ????? ????? ????? ???????? ???? ???? ???? ???? ?? ???????? ?? AAA

Mia Corbett 7/18/2020 5 stars

I got amazing service this morning on my vehicle the mechanics and the gentleman that helped me out after the jiffy lube couldnt due what they stated they could. Great service and very affordable. Will definitely return.

Steve Miller 7/18/2020 4 stars

Great staff and helpful information

stan bukalski 7/17/2020 4 stars

Good setvice and prices especially for AAA membets

Dan Powell 7/3/2020 5 stars

This place has everything you need for your car care, travel and all insurance needs

Nicholas Tolbert 7/2/2020 4 stars

Quality service whenever I go to get work done for my car. Always up front about their prices on certain services. Want to adventure through their travel options, but never have the time.

Andrea Moreno 7/2/2020 4 stars

Mark Huffine 6/26/2020 5 stars

Chella Minor 6/9/2020 5 stars

Great service for me and my car.

Tracey James 6/9/2020 4 stars

AAA is great for travel information

Vasu Rao 6/4/2020 5 stars

j patt 4/4/2020 1 star

Worst mechanics in richmond..go somewhere else or you'll be sorry

Nicky Kazzaz 3/15/2020 1 star

Staff was verry rude

Preeti Deshpande 3/13/2020 4 stars

Kim Fox 3/12/2020 5 stars

RC Myles 3/12/2020 2 stars

Just about what one would expect. Tow truck driver was very pleasant. I suppose standard pricing, I had nothing to compare it to. I was traveling & it was the only place around. The staff was nice, I just cannot say that I was “ wowed “ so you speak.

Buffie Taylor 3/11/2020 4 stars

Accommodating to impatient travelers. Free kuerig coffee and bottled water. They go over step by step what they need to do to your vehicle.

Thomas Bernadas 3/11/2020 4 stars

Reid Attaway 3/10/2020 2 stars

Richard Lucente 3/9/2020 4 stars

I havent been in yet but I drive by the place slot. The place looks nice and clean too. I'll be going in aoon

Claudia Robinson 3/3/2020 5 stars

Sharon Brown was most helpful! She's great to work with.

King Taxi 2/15/2020 5 stars

Monroe Booker 2/14/2020 4 stars

doug lawrence 2/11/2020 5 stars

RJ Johnson 2/8/2020 3 stars

Kel 1/30/2020 5 stars

Royal Harris 1/29/2020 5 stars

Took care of travel business

Amanda Silvester 1/28/2020 5 stars

Noura Allen 1/27/2020 1 star

I do not recommend this AAA location. I have been to this location 4 times for an issue that should have been resolved during the time. They have horrible customer service and do not communicate effectively as to the things customers can do to help them complete their jobs until they do not want to work on your car anymore. I have been a AAA member for over 5 years and I have always received the best customer even if it wasn't the best outcome (i.e tows, flat tires, locked out of car) until visiting this location. While there I noticed many customers returning for continued issues or just careless are with their cars (i.e check engine lights back on, lose bolts on tires etc.) I would not recommend this place even with your AAA discount and reputation. I implore you go some where else for an option before going here.

Ilene Figueroa 1/25/2020 5 stars

Walter Barker Il 1/24/2020 5 stars

It was ok. Wish I could have gotten a better discount in my purchase. Also th agent it attendant whatever her title is did very well. U think herndne was Syndy. Will look at her business card. She was very knowledgeable. She helped me finish my process and updates. Thank you

Michael DiGaetano 1/23/2020 5 stars

I've been a member for 20 years and have no complaints. The people there are friendly and professional, and the store has many items useful for car and plane travel. I go there before any long trip. I have the app on my phone, and the towing response is fast.

Deborah Drayton 1/22/2020 5 stars

Very professional

Andra Bennett 1/20/2020 5 stars

Great Service and fast. Would recommend for car repair.

Joan J Pi 1/19/2020 5 stars

Rita Pearson 1/17/2020 5 stars

Very helpful and friendly staff.

Dev Anand 1/15/2020 5 stars

Good staffs and service

Dorothy Winters 1/9/2020 3 stars

frank degennaro 1/9/2020 5 stars

Sheila Sweeney 1/3/2020 5 stars

Gabriel Bosomtwi-Bonku 12/21/2019 3 stars

Firmy Rod 12/16/2019 4 stars

Great service and prices

Frank DeGennaro 12/15/2019 5 stars

Monica Byrom 12/15/2019 4 stars

Dennis was very helpful

Martha Williams 12/11/2019 5 stars

Friendly staff and knowledgeable.

Royce Organ 12/8/2019 4 stars

Used the night drop box.... got a call first thing the next day and my car was serviced and ready within the day.... Helpful and friendly associates...

Tyler Rackley 11/25/2019 5 stars

International drivers license process was easy and inexpensive. Attentive help.

jahni Singh 11/19/2019 5 stars

Good experience

Pee Kay 11/17/2019 5 stars

terrence rivers 11/14/2019 5 stars

My favorite insurance spot. And I would recommend allowing Mr. Desmond Rule for all your insurance needs, he's awesome!!!

Jason Wells 11/5/2019 1 star

My dad booked a vacation package through AAA travel and once he arrived in Hawaii nothing went as planned. The agency never called to review his trip before departure. Once he landed in Hawaii he found out that after asking AAA if all of the activities he wanted to attend would work within the times he wanted, the staff said they called the company and they said that everything would fit and work just fine. He went to the company that AAA planned through and they immediately told him that the times he had scheduled were not going to work and he had to reschedule a whole day of activities. AAA also said that they called the hotel in Hawaii and verified late checkout due to flight times and once again when he arrived the hotel said that no one from AAA had called to make any late checkout appt. and that the hotel could only do it through his travel agent. We also had AAA book a train trip to Washington D.C and it took the agent over 2 hours to book 5 tickets on Amtrak and still put us out on the wrong stop. The museum that we wanted to attend the agent did not know how to get tickets so my wife had to purchase tickets on her cell phone while we waited to book train tickets due to lack of competency on AAA agents part. The entire time booking both trips the agent also continuously tried to shove a credit card down our throats after we told her over 5 times that we were not interested. Take my advice fellow travelers go find a different travel agency this AAA will not get you the vacation you are paying for!!!

Himanshu Agarwal 11/5/2019 1 star

PLEASE STAY AWAY! THEY HAVE A CULTURE OF UPSELLING. I don’t generally write bad reviews but I’m going to make sure I write on every review platform so I can make as many people aware. TL;DR: Came in because my car was overheating. After the diagnosis, they quoted me $1100 and said that my radiator hoses, radiator and thermostat needs to be changed. Went to a different garage, and they said the radiator was fine and only hoses and thermostat needs to be changed. Charged me $300 total including labor & car is running fine now. The AAA customer service rep reduced the cost from $1100 to $800 which was good but felt odd at the time because I didn’t bargain at all. Now that I know, after the fact that they reduced the price because they were already overcharging me like crazy. I also checked the prices on Autozone for all three parts and altogether it came to about $200. They were basically charging me FOUR times the amount. Also one other point to note, they initially said the diagnostic fee was $120 but then came later on to say it was actually $65. Looking at it later on, I just feel it was a trick for them to gain my trust so they could get me to pay huge amounts they quoted me after that.

Jo Narkon 10/31/2019 5 stars

Worked with a lady named Sidney. She was very patient and helped with options for my upcoming trip.