AAA Scott's Addition Car Care Insurance Travel Center

4.5 4.5 star 74 reviews

929 Myers Street
Richmond, Virginia 23230
804-887-3580

Landmark: On Myers St. next to Starbucks.

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed


Services Offered

Car Care Center

Insurance

Member Services

Merchandise

State Inspection

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Insurance Agents

Upcoming Events

Travel Store Sidewalk Sale

June 28, 2021 – June 29, 2021 | 9:00 AM – 6:00 PM
SEE DETAILS Store Locator

74 reviews - 4.5 4.5 star

Joyce Williams 6/7/2021 1 star

No employees which is a sign of the time but, unfortunately, the worker let me stand in line for literally 17 minutes (while he helped someone else) before telling me! (Did it not occur to him to excuse himself from the first customer to greet me and apologetically send me on my way?) We left and went a few blocks over to Merchant who were guest focused, HELPFUL, and friendly. The facility was very clean and the waiting room had a wide vairety of great books of all genres to peruse while they proficiently repaired my vehicle. Definitely, a tale of two shops!

vik morse 6/5/2021 5 stars

Just go here. You'll know why. They saved my car. Honest and professional.

Ann Heller 5/22/2021 5 stars

aswasis 5/21/2021 5 stars

Impressed! Friendly n actually noticed tires needed rearrange. So at no additional cost took care of it without asking. New look n feel. Safe. I upgraded my membership while there too.

Benjamin S 5/19/2021 5 stars

Got a state inspection here. Staff was really nice and friendly and got it done pretty quickly.

Kimber 5/10/2021 5 stars

James Harrell 5/6/2021 5 stars

Dakiesh Carter 4/30/2021 4 stars

New Technician position & i’m greatly honored to be a member of this community! Very great staff , new equipment, clean shop, great HR representative & team overall! Great first impression ???? Everyone is friendly & welcoming

Karen K 4/29/2021 5 stars

You're Welcome! ??

Michael Skillingberg 4/26/2021 4 stars

The staff was friendly, and I was able to quickly take my passport photos

William Rawls 3/22/2021 5 stars

Bárbara Nomura 3/7/2021 5 stars

Pamela Hope 3/1/2021 5 stars

Chote 2/10/2021 5 stars

Broke down, tow truck was there in 15 minutes. Took me here and it was amazing. It is clean, efficient and a pleasure to be there when you're in a bad situation with your car. Every employee there was awesome and friendly. The car tech guys were truthful, quick and knowledgeable, Vanessa was so much help with getting a rental car. Dana made me feel comfortable, made me 2 cups of coffee. My whole experience there was reassuring considering what bad news I got with my car. Being broke down in a state your not familiar with, this place helped.

Zachary Gottlieb 2/9/2021 5 stars

John, Bill and the rest of the team are awesome!

Teresa Armstead 1/10/2021 5 stars

They did a heck of a job on restoring my headlights. I was so tickle when I picked up my SUV and saw how nice the headlights look.

Justin Smith 1/1/2021 4 stars

John Oliver 12/25/2020 5 stars

A lady named Divina helped me. She made the experience of getting help GREAT.

Wayne Noel Fitzpatrick 12/18/2020 3 stars

S araujo 12/13/2020 5 stars

E. Jamii Wood 10/28/2020 5 stars

Great service and prices. Inaddition, Kyle and the car care team saved me 100's of dollars for brakes and bushens. I highly recommend AAA. Also, much thanks to Ms. Johnson for the connecting ?? ?? me with AAA.

Robert Keith 9/25/2020 5 stars

My car would not start so I called AAA. Their service man arrived within 15 mins. He found my battery which was 6 Yrs old needed to be replaced. He installed a new battery at a reasonable price as well as explaining why my battery failed. He answered all my questions and completed the replacement within 20 mins.

Chris Williams 9/19/2020 5 stars

Service is great. Explained what you need in detail and I just love AAA

Savion B 9/17/2020 5 stars

Depending on what car repair needs they can usually get you out within an hour- a few hours same day without having to leave your car, they have a waiting room also

Christine Jones 8/29/2020 5 stars

I was set to go on a road trip the next morning when, of course, my battery light came on. I called another AAA location and my usual local body shop I use for basic maintenance and neither could get my car in that night. I called this AAA location and Kyle said to bring it right over, he’d check it out. He got it looked at as soon as I arrived (luckily my car survived the drive there). As expected, my alternator was shot. Kyle ordered the part that day, gave me a very accurate price estimate, and had it installed first thing in the morning. I was able to get on the road for my trip by around 10:45am, which the day before I was worried wouldn’t be possible. Huge thanks to Kyle for prioritising my car and letting me get to my friend today!

macho G 8/15/2020 5 stars

Ayesha Smiley 7/7/2020 5 stars

Awsome but they prices was kinda high and I needed upper n lower ball joints which in that case needed lower and got that done at Midas with bringing my own for a better price going back tomorrow for state inspection.

Dawn H 6/30/2020 5 stars

Went here to get an Ez pass. Rep was knowledgeable as I am from out of state and the transaction was flawless.

Mark Huffine 6/26/2020 5 stars

mary clarke 6/25/2020 5 stars

Venessa is a great travel agent that really knows Europe and has wonderful recommendations. She booked a fabulous vacation for us that unfortunately had to be cancelled due to Covid. She followed up on all the cancellation issues and made the process run smoothly. She is so nice and wonderful to work with!

AJ Davis 6/23/2020 5 stars

Ronald Johnson 6/12/2020 1 star

I got there 10 min to 8Am as asked.. they only took one state inspection for that day.. not mine.

Jeremy Stelmack 5/30/2020 5 stars

Banksta 5/26/2020 1 star

This place literally tow my car to there shop and then got it tow to a junkyard without even contacting me... Horrible service!! Will not Renew my aaa membership

Daniel Estes 3/28/2020 5 stars

Kyle was honest and selfless, he didn’t want to sell, he wanted to help, it was extraordinary service, hope AAA recognizes. The individuals we worked with the day before was great as well! They provided the help and safety needed in that moment and it was much appreciated!

Sonya McMillan 3/19/2020 5 stars

Very polite on the phone

amber burkhardt 2/18/2020 1 star

Went in for oil change and they tried selling me $700+ worth of work. Said I needed two new hub assemblies. I went straight to my regular mechanic who inspected my car and confirmed neither hub assembly had any movement and are fine. ONLY GET CHEAP OIL CHANGE HERE. Scammers.

Denise Miller 2/16/2020 5 stars

Vernell Ross 2/8/2020 5 stars

John Parrish 1/27/2020 5 stars

Kyle and his staff in the car care saved date night for my wife and I on her Birthday! We ran over something while in town and needed a fix quick, no one was willing, but I called Kyle and he said come on in. The stayed after hours and didn't charge us to patch the tire. Also theplace is super nice and clean !

Sadie Johnson 1/4/2020 5 stars

Fantastic service great staff

Tam Cotzias 12/28/2019 5 stars

Great service

Jon Gibson 12/14/2019 1 star

H. I. Massenburg 12/8/2019 4 stars

Great location and good services offered.

John Gusdon 11/18/2019 5 stars

Wonderful staff.

Cody Thomas 11/18/2019 5 stars

Quick service, friendly staff

Eva Beatty 11/4/2019 5 stars

Wonderful!!!!

Timothy Covington 9/29/2019 5 stars

Very great experience.

Charlotte Sandy 9/26/2019 4 stars

The Manager, Dan, is wonderful! Really glad I’m a member. Staff is always friendly.

Reginald Marsh Jr 9/26/2019 5 stars

Clean repair shop..and very helpful..and all the young ladies up front in retail are very pleasant..

Paul Puccinelli 9/17/2019 4 stars

Davis Burroughs 9/11/2019 1 star

Completely unhelpful. AAA towed my car here after it broke down on the highway. I had to explain multiple times that I suspected an issue with the fuel pressure system. It took them about 4 days for them to tell me “we think there’s an issue with a fuel pressure system.” They couldn’t fix it. Then they sold me on a trans flush, but when I came to pick up the car (10 days later), I learned they hadn’t done it and could not do it. When I pulled the car out of their driveway, The same exact issue that I had brought it in for started reoccurring. I knew I had an unresolved fuel pressure issue that could only be fixed by the dealership. However, the mechanic told me it was working fine for him (magically) and I’d be able to drive it to the dealership myself. I barely made it home and 3 hours later, when I left to take the car to the dealership to fix the problem these guys couldn’t, the car broke down on the highway again. I called AAA Scott’s addition to ask how this could have happened. I did not get a decent explanation or an apology. I expected that as a courtesy they might at least give me a tow to the dealership given their epic fail. or perhaps refer me to a AAA approved tow company to tow company that could get me where I needed to go quickly. All they did was transfer me to the National AAA line, where I went through the normal routine of being disconnected three times, having to give someone my membership number three times, give different people my phone number multiple times, get text updates saying the driver is arriving, only to get another update later saying they’re going to be delayed. Here I am sitting on the highway again, getting screwed over by a corporate chain that’s gotten too big to use common sense or decency. Don’t give these guys or AAA your business.

X 9/10/2019 4 stars

Incredibly helpful staff. So accomodating. Forever thankful for the kindness I was shown. Thank you Doug and Dan!!!

Joseph Purvis 8/31/2019 4 stars

Emily Heacock 8/16/2019 5 stars

The employees are wonderful and my car was serviced quickly. I dropped it off, without an appointment, for an oil change and damage to my rim around five. They had it fixed and ready for me at 7am. Prices are unbeatable as well.

???? ?????? 7/28/2019 4 stars

Good deals

belinda seay 7/27/2019 5 stars

Anne Wrinn 7/17/2019 5 stars

Taylor Frederick 7/11/2019 5 stars

Seyyed Mohammad Hashemi Najafi 7/9/2019 5 stars

I visited this location few times about my auto insurance questions and they did a great job in helping me and walking me through the process. Very friendly people, at the front desks and super helpful and nice agents. Very positive experience.

Gage Davis 6/27/2019 5 stars

Aligned my Jeep in no time and was back on the road before I knew it!

Michael Nesossis 6/20/2019 5 stars

As a AAA member for many years, decided to finally visit a service center for oil change and multi point inspection on my Jeep. Had a great experience. Service was top notch. Nice little customer waiting area. Had me in and out within an hour.The mechanic kept my car clean, which I liked. Thanks to Doug and the entire service team. Will def return.

bill mcfall 6/13/2019 5 stars

Great service in Richmond VA.. Shal and Patrick took great care of us and the tow truck driver was awesome as well! Thank you!

Philip Goodpasture 6/1/2019 5 stars

Carla Hargrove 4/12/2019 5 stars

Outstanding by Patrick Koiner

Sumayya Beekun 3/28/2019 5 stars

Patrick and Doug were the best with my car service needs!!! They are great and welcoming people.

Nick Hamby 3/7/2019 5 stars

Great service! Real rollercoaster of emotions bringing my car in for a sweet deal on alignment, being told that upon review that my steering would fail inspection (new steering rack and tie rods), and then told the next day that upon closer review it was a more minor tie rod issue and that without the rack being replaced the repair would be $500 CHEAPER! Y'all can all probably think of a mechanic who WOULDN'T have gone the extra mile like that. BIG thanks to Shawn, his fellow mechanics, and the rest of the great team here for getting my car back in shape!

Andrea Aron-schiavone 2/27/2019 5 stars

The staff here were so patient and helpful with me, really trying to help me with some more tricky circumstances. Michael McNeal was so kind in helping me understand the work being done to my car and helping me prioritize what needed to be done with limited financial means. Davina was also awesome !

Justin Hagar 1/16/2019 5 stars

Brent and his team are professional, trustworthy, and eager to help.

Joseph Tabit 1/9/2019 5 stars

An old story, but was in town moving daughter to VCU when Check engine light goes on late in aft. 8am next morning tech looking at car. Bottom line, may be a false positive, could not find anything wrong. Suggested going to dealer b/c of familiarity with make/model of vehicle. Mgr. (Jason) did not suggest any repairs at that point. Davina, Sales Associate, very friendly, offered non-vehicle info on Richmond area. Seems like a first class center. I would send my daughter there with any car issue. Lot of relief that day.

Ashley Unger 12/29/2018 5 stars

They have been beyond helpful the 2 times I came here. They were honest, did not charge me for labor regarding something that was overlooked upon initial inspection and price quote, very prompt, and extremely courteous.

Chris Cappello 10/24/2018 1 star

Do not get any work done here. They started repairs before I authorized them, which was a problem because I was going to file a claim for damages to my insurance. I also paid for a diagnostic test for a known transmission problem and they told me there was nothing wrong with the transmission. My transmission failed within 24 hours. Would never have paid for other repairs if I knew I had a $2400 transmission problem. Tried to resolve these issues with the manager, who stopped contacting me after a few conversations. Low quality repair work and absolutely horrible communication. Not what I expect for a company that I am paying to be a member of.

bls txi 10/14/2018 5 stars

The AAA car care and travel agency in Scott's Edition is a very good addition to the AAA Richmond Virginia services. It's easy to access off of the interstate and has plenty of parking. The travel agent I work with is Vanessa Jenkins. She really knows her stuff and is incredibly helpful in setting up trips local and abroad.

S. Y. 7/20/2018 4 stars

Newly open car repair center.