Unorganized and let's not even get on those expensive prices highway robbery

Best broken car experience I have ever had! As a AAA Member they towed my smoking car to their repair place. They determined what was definitely wrong and discussed it with me as it was an older car and I was not sure what I wanted to do. Once I made a decision to have it fixed the car was ready a day early and because I am a member it was much cheaper than originally quoted. Overall I would highly recommend this place for integrity and for speed of service.

I ran out of gas on the freeway and called. I wasn’t aware if you needed a membership or not I thought you could just pay one time fee. Woman on the phone was very rude and when I asked a question about my car she stated “ I’m not a mechanic” yea obviously not.

They suck! Overpriced great location messing up a name that’s been around for generations.

I was really pleased with the service and have no complaints.

Joe & Karina were amazing!! I was in the area for work and had some time between meetings so I decided to pop in to see if they would be able to do my oil change. I was greeted with a welcoming hello from both of them even though they were quite busy. Joe immediately picked up on my concern of being over on my oil change as well as being sold things that were not needed. He reassured me that they would only suggest what would be needed and that all costs would be presented before the work began. After a short wait he returned with an overview that the tech had done. He let me know what needed to be done immediately as well as some things that will probably need to be done the next time I return for an oil change. I have never had someone take the time to do such a comprehensive review! Being someone who has to trust others for what my car needs it was GREATLY appreciated. I will absolutely be making the drive for all further repairs and maintenance work!! Thanks again guys!

They were able to see me quickly. I think it was because of it being between a holiday and a Sunday so there wasn't a lot of people. They were quick in identifying the problem and up front with the costs and even showed what was causing it. The staff was personable and friendly. Couldn't recommend them enough.

Very clean and helpful. Get you in and out fast.

Good service polite and efficient. Good experience overall

Just could have released my car back to me a little sooner than they did, being it was finished 20 min prior. Oil change

Fast

Quick and simple to deal with title transfer and registration, including getting documents notarized.

Very good service and friendly staff.

Very disappointed in this AAA. I had my car towed to this location since it was the closest to me, I walk over to get checked in and right off the bat they told me they couldn't help me. They didn't even look at my car or attempt the solve the issue. I was meet with "sounds like not our problem, have a good day".

another nice and polite staff.. This location actually will look at your car at no cost unless you ask for work to be done..example.. if you hear a noise on your car and need to know what is the cause ..they can check out your entire car spot check..

Great staff especially Karina and Joe

Very helpful and friendly. A real one-stop shop!

I went in for oil change and other services was recommended. Got some of the recommended work done as I was already there. No regrets, it was quick and reasonably priced.

It was refreshing to see a helpful knowledgeable staff.

Great shop fix your car right away. It was towed that morning drove it home that day! Thumbs up!

Awesome place to have your car serviced, sign up for a vacation and get insurance for your home, car, life, etc. Their customer service is impeccable.

quick and courteous

Customer Service from this shop exceeds 5 stars! Keep up the magnificent work!

Very time efficient. Service is above and beyond, work is honest.

Efficient, knowledgeable, on-time service!

Employees were wonderful and pleasant. Handled my needs right away and got me out asap.

Excellent service, prompt attention, and very clean facility. The price for my oil change was competitive and fair.

Pin # needed for master card debit card when making a purchase . Poor practice.

Very interesting & cool place!!

My first time at this location was shortly after they reopened from the pandemic. I was there for tag and title for a used vehicle I had just bought, and the two young ladies I interacted with were friendly, professional, and efficient. It was a very pleasant experience.

Stopped in for an oil change. Prompt service and nice waiting area.

Great job, a huge help in a emergency

Service. For my car was quick

I got to IDPs and Kathrine was a great help. Super fast and friendly service.

Ok for basic car maintenance

So far it’s been a week, I put my my car in for a bulb, a hose, and an oil change. I’ve been quoted 3 different prices in the past 48 hours because of work they did but conveniently didn’t inform me of. My car is still with them today! I will keep u guys posted on how they handle this. Ok just got off the phone with the manager. He fixed the miscommunication and everything is good to go so far. No word on the work yet, but customer satisfaction and communication is strong here

Great

Great place for insurance

Fast and courteous

Very nice location. Staffed with friendly, knowledgeable people. Extremely clean and well-organized location.

I pass a lot of repair places to get to AAA Laurel. They take of my car at a reasonable price. Very professional and great waiting area.

Service is very expensive

Took my daughters car to get tires put two front tires on. Got the job done. After she told me she felt a little vibration when going pass sixty. Tech told me we needed an alignment. Got that done and started driving home and the steering wheel started shaking. I took it back. Now they tell me my wheel is bent and show me where someone marked where it was bent. They are people that worked on the car. Bent her rim.

I attempted to have a routine oil change done. I stopped in and was informed that they were booked for the day but to go online and schedule an appointment so that I could wait for the vehicle. I scheduled an appointment for a few days later. When I dropped the car off they told me it would be several hours before the oil change would be done. People who came in without an appointment were given the same completion time. What is the point of scheduling an appointment? The staff is pleasant but I would not return to the Laurel location.

Great customer service

Rude and BAD Service. If you need a oil change or tire plugged, that it. Not the Whole Staff, let me Make that Clear. I pre-checked the REVIEWS, Customers were NOT LYING. HIGH PRICED & PRESSURED DECISIONS.

If I could leave negative stars I would!!!! I was traveling from North Carolina to Pennsylvania my car broke down in the middle of the night. I had it towed to the Laurel Maryland service center because I'm a plus member. The only good thing I have to say about this shop is the fact that they had my alternator changed and Battery changed and I was out the door and back on the road by 9:30 in the morning. I did not even get 80 miles down the road and my car's battery light came on again so I called the service center spoke with the manager Joe and he started telling me I had to turn around and come back I said I couldn't do that I was already late for where I needed to be he said I needed to go some other town and I said I already passed that 30 miles back and then he just ignored me. I finally get to York PA and I have to have my truck towed to a garage that was an authorized representative of AAA. What they found was the alternator that the Laurel Maryland shop put on my truck was bad. What it comes down to is I had to pay again to have a new alternator put on and had to pay for labor because Joe refused to pay the new shop or give me my money back now almost 4 months later I still haven't got my money back. The two times I spoke with Joe since then he's been nothing but rude. I offered to bring the alternator back to him on my way back home to North Carolina and he said he couldn't do that because he didn't know if I tampered with it. I even went so far as to contact AAA and put in a complaint about him his customer service skills and how I was treated. The gentleman I was working with there was nice and investigating everything but the minute Joe found out that I had put a complaint in he called me and promised me that if I returned the alternator that I would get my money back and he would even go so far as to send me a shipping label so I would not have to pay anymore. well a month later I still haven't received te shipping label and now he won't return my cal

Excellent Customer Service.

My engine light came on the morning I was supposed to take a 700+ mile roundtrip to northern PA. Brought my car in for a diagnostic and hoped I'd be able to make my trip and bring it back later. Not only did they determine the problem, but they had it fixed and back on the road in an hour and a half. I had amazing customer service and extremely grateful! 100% recommend and plan to take my car here for future service needs.

Horrible experience at this location on multiple occasions. I gave them plenty of chances hoping it wouldn’t Continue. Sold me tires that kept going flat, with no explanation as to why. Continuously gave estimate on time and would always be off by at least TWO HOURS. This last time I went, they even forgot to do one of the services I went in for, and never got to my vehicle. Never going here again. I plan on contacting corporate.

Good place to work

Service guy explained everything I needed to do on my care quite well.

Speedy service, knowledgeable employees, friendly staff

Good work

Exceeded expectations in customer service

Learn what Good Customer Service is!

Both Anthony and Jonathan were excellent customer service members in assisting me today!

Very service-oriented and helpful.

(Translated by Google) I buy my medicine in the pharmacy of this store. Harris Teeter is always cheaper than any other I recommend it and the lady is very friendly (Original) Yo compro mi medicina en la farmacia de esta tienda. Harris Teeter siempre es más barata que en cualquier otra Te la recomiendo y la señorita es muy amable

A/C work not thorough too many visits to fix problems.

Great service. I got exactly what I needed.

Never ever again, will any of my family members ever get their car serviced here again. You should be ashamed of yourselves for ripping people off. If it weren't for my daughter breaking down on a Sunday and being told by the tow truck driver she had to go back to AAA. We were out of town, my daughter did not know any better. Otherwise we would have been at our regular shop. I am cancelling my membership to AAA, and going thru my car insurance company.

Extremely disappointed in their service! I made an appointment for an oil change and tire rotation at 10:45. I asked how long it would take and I was informed 90 minutes. I then questioned why it would take so long and was informed they do a thorough once over of the vehicle to make sure everything is in good condition. My vehicle has 7,000 miles (which I told them when I made the appointment) so I wondered what could really take so long. I decided not to wait and would walk the 15-20 minutes back to my house. I received a call at 11 in which they stated since it was a new vehicle (duh, I gave that info already) it wouldn't take as long. They said they were only going to change the oil because it was too soon for a tire rotation. I thought that was odd so I checked the manufacturer's recommended maintenance schedule and found it calls for tires to be rotated every 5,000 miles. I called them back and requested they rotate the tires. By 12:30 I still hadn't heard anything but I had a ride so I decided to go over thinking they had to be done soon. When I got there my vehicle was in the same spot I parked it in. I went inside and found out they had done NOTHING yet. When I asked why I was told that walk-ins and towed vehicles could have been ahead of me. So if this is the case, why take appointments? The whole purpose of an appointment is to NOT wait. I also questioned about them stating I did not need my tires rotated when in fact I did. The response I received was "well, I was wrong." I wish I would have just gone to jiffy lube as normal but I thought I'd give this place a try since it's close and I am a AAA member. Seems like they rushed through once I started asking questions and didn't even vaccuum! NEVER AGAIN!!