AAA Swift Creek Car Care Insurance Travel Center

3.9 3.5 star 105 reviews

13732 Hull Street Road
Midlothian, Virginia 23112
(804) 744-1513

Landmark: In the Harbor Pointe Shopping Center, between Taco Bell and Hardee`s.

Your health and well-being are our top priority. Your store is being thoroughly cleaned and disinfected each day. To help protect all of us, our employees are required to wear face coverings when meeting with members and customers. We ask you to wear a face covering as well. We also practice social distancing and provide hand sanitizer for regular usage as we follow government guidelines. We look forward to seeing you soon.

Shop & Purchase Tires
Location Hours
Mon
7:30 AM – 6:00 PM
Tues
7:30 AM – 6:00 PM
Wed
7:30 AM – 6:00 PM
Thurs
7:30 AM – 6:00 PM
Fri
7:30 AM – 6:00 PM
Sat
8:00 AM – 5:00 PM
Sun
Closed


Services Offered

Car Care Center

Insurance

Member Services

Merchandise

State Inspection

Travel

Member Rewards Visa

Curbside Pickup

TripTik & TourBook

Buy Online & Ship To Store

Insurance Agents

Upcoming Events

Travel Store Sidewalk Sale

June 28, 2021 – June 29, 2021 | 9:00 AM – 6:00 PM
SEE DETAILS Store Locator

105 reviews - 3.9 3.5 star

Jackie Kidd 6/18/2021 5 stars

Cecile Rock 6/16/2021 5 stars

Today they were closed when I got there, but they do have a night drop and a special lane for towed vehicle drop off. They called me the next day to give an update. Replaced fuel pump unit and checked hoses and belts since the car had been sitting for a while. I am very pleased with their service and attention to detail. I will be back and I have recommended them to my vanpool team. Thank you AAA Swift Creek Car Care and AAA towing service provided.

Karl Heeter 6/1/2021 4 stars

Helpful service many maps

Kosovo Salihu 5/19/2021 5 stars

Andrea Gay 4/16/2021 5 stars

The staff is wonderful and the customer service is always a 10 out of 10! My mom referred me and I'm proud to be a new loyal customer!!!

Lonnie Crouse 4/14/2021 5 stars

Help me with my ex pass ,,the people are so helpful, if you don't have AAA you should

Terry Johnsen 4/5/2021 5 stars

I've worked with AAA Agent Shawn Cordle on numerous occasions and she has provided excellent customer service each and every time. She's professional, courteous, and meticulous with her attention to detail to ensure our satisfaction. I give Shawn the highest rating possible...she's the best! TJ

Jessie Holcomb 3/30/2021 5 stars

Ginger Wood 3/27/2021 5 stars

Got a second ezpass. Friendly and efficient

Kori zafrano 3/15/2021 5 stars

I have been a Customer for years. customer service is always top notch there always very nice and respectful and go out of their way to make sure that your taking care of. I brought my car in for an oil change and needed some lights work done they were so attentive making that I understood everything and I never felt like I was being taken advantage of would definitely refer all my friends and family there. Alex went out of his way to Explain things that were going on with my vehicle and was very attentive I greatly appreciated his customer service and his care.thank you all for wonderful service

Kelly Bradford 3/15/2021 5 stars

Marie Rose Ramos Crostic 3/2/2021 5 stars

Have had my vehicle serviced here since they opened. Have never had an issue.

Linda McBride 2/16/2021 5 stars

ODONOR OVIE 2/11/2021 1 star

Terrible, terrible service

Candee Vee 2/11/2021 1 star

Please DO NOT take your vehicle to this place! If I could give this god awful so called mechanic shop zero stars I would! The service here absolutely stinks! First of all, I dropped my car off at AAA on a Sunday night to be inspected on Monday morning. I was told that if I did then I would be first in line for inspection on Monday morning. The place opened at 7:30am, I called to check on my car at 9:15 am, my car had not even been looked at. By 11:40 am they called and said that they had inspected my car and the only thing that did not pass inspection was my front turn signal light which needed to be replaced. I told them to go on and replace it. I called them back at 3pm and was told that when they replaced the signal light, it still wasn't working so they needed to check to see if there was some electrical issue with my car. I called again on Tuesday morning at about 10:45am, they still didn't know what was wrong with the signal light. I called again on Wednesday morning at about 8am, still they said they didn't know what was wrong with the signal light. So I went to the shop and picked my car up at approximately 9:15am. I called AAA Swiftcreek to complain at about 11:20am in regards to the lousy service that I had received from them due to them having my car in their possession for almost 3 days with absolutely no solution for my car and only one phone call to update me on their progress. When I called, the guy in charge of fixing my car's "electrical problem" had a bad attitude, telling me it was my fault for picking up my car too early, not giving him enough time to fix it! He also said that I should be happy he didn't charge me for diagnostic! I was shocked and appalled at his horrible attitude! So I decided to go to their competitor a couple miles down Hull Street. Their competitor diagnosed, fixed and inspected my car in less than 2 hours! Not only that, there was absolutely nothing wrong with my turn signal! Only the parking light needed replacing. I ha

Ken Diman 1/4/2021 5 stars

Cortney Calixte 12/16/2020 5 stars

Brandon Croft 12/12/2020 4 stars

Queen 12/1/2020 5 stars

Cody Fullard 10/26/2020 1 star

FYI AAA auto repair on Hull Street are scammers. They rejected the inspect on my car stating it need an inner control arm, the ball joint wasn’t put back in correctly ( it was never taken out of the car) and needed rear breaks and a bulb. Then stated they wanted $980.00 to do the work. Stupid Not stupid?. Then they told me the car wasn’t safe to drive. I took it right home told them I’ll take my chances. Took it to another mechanic and they couldn’t find anything wrong. Except the $3.00 bulb.

Jackeline Martinez 10/4/2020 5 stars

Excellent service

Richard Jacobs 10/2/2020 1 star

Nope. Dropped my car off the night before. On the tiny blank envelope provided by their night drop box, I wrote instructions to do a state inspection and oil change & included 2 phone numbers. I called at 2pm the next day and was told they "tried to call me" once that morning. They didn't leave a message, never tried the other number, they never called again. I was told they couldn't do the inspection and oil change that afternoon (although they close at 6pm). The sleepy-sounding counter guy never even offered to just do the inspection. When I stopped by 30 minutes later (2:30pm) to get my keys, there were 2 cars in their 8 bay shop. 6 bays were empty. Apparently, they don't need my business. I suggest they don't need yours either!

Jennifer Greene 9/30/2020 4 stars

Jeff Yates 9/28/2020 1 star

Took my car there for 2 minor things. Was told when I dropped the car off that it would be ready the next day. Had to call twice the next day only to be told it was next in line. Called the following day and was told they were bringing it back in. I had to tell them 3 different times why it was there. 3 days later I was told it was ready to pick up. Went to pick up and they had decided I didn't need what I had dropped the car off 3 days prior. I or anybody I know will be going back there. Customer service is nonexistent and overall knowledge is lackluster at best.

Virgie Williams 9/28/2020 5 stars

They do great services

Randal Johnson 9/21/2020 4 stars

Just had an oil change. This is the 2nd time this has happened though. The oil change is good for 5000 miles, however, the reminder tag in the car had it expiring at 4000 miles. This should have not been hard math as the mileage was at 80,000. Accident, or a way to get you back in earlier? As usual they found some "suggestions" for other service. My car was inspected (and passed) in August.

Juan Abel Ramos Alfaro 8/27/2020 3 stars

Roger Rogerson 7/9/2020 5 stars

Brent and the team there at AAA as always have been the best. The provide honest and superb customer service at honest prices. I worked in the industry for over 20 years and have to look hard to find a shop that I trust. That was until several years ago when. I found the guys at AAA Midlothian. Thank you for everything.

seller21098 account 6/27/2020 3 stars

Quick service may not be possible without an appointment especially for state inspections. Also, garage staff are not all wearing masks or gloves as described on the phone by a service agent. Half the staff are noncompliant with consistent mask-wearing. Many customers walk in without masks, although one agent asked them to wear a mask. There is a picnic table near the store you can sit at while waiting. Antiseptic wipes are also available as you walk in. I have only used them for minor service needs so I can’t speak to major repairs.

Kathryn Seeds 6/24/2020 5 stars

We were very pleased with the service AAA gave us when inspecting our son’s car! There were able to find what was causing his one tire to go flat, fix it and get him back on the road! We highly recommend the Service side of Triple A!

Devan Darnell 4/22/2020 5 stars

This center is my go to place for car insurance consultations, AAA services, and auto care. Especially as a AAA, you must check out this place and the services the offer to you as a member. Highly recommend.

Paul Hook 3/31/2020 1 star

Smh... Had a nail in my tire from the grocery store parking lot. I'm a AAA member (with the higher end membership). Explain to me why, after stopping here, I'm at Discount tire getting the nail removed??!! AAA wanted $29.95 to pull a nail and patch it. Discount tire was complimentary and I didnt even buy the tires from them!! Shame on AAA!!!

Erica Teasley 3/8/2020 4 stars

Great customer service!

Kojo Adomako 3/5/2020 5 stars

K C 2/23/2020 4 stars

Great place to get service, a little expensive

Ray Gallagher 2/22/2020 5 stars

The best for insurance, travel , and maintenance.

Justin Boone 2/16/2020 4 stars

Caroline Creekman 2/14/2020 5 stars

Brian Ruiz 2/14/2020 4 stars

Gerald Clarke 2/12/2020 5 stars

Scheduled an oil change to fit my schedule and was in and out in less than 45 minutes, with oil changed, car checked, wheels rotated.

Tammy Clarke 2/12/2020 5 stars

Out

Rodney Lesine Jr 2/5/2020 5 stars

Great service my driver was super awesome and respectful. I highly recommend them

Jana Hofferle 1/24/2020 5 stars

Tammy Cunningham 1/20/2020 5 stars

Car broke down, didn't have my AAA card. Called and talked to a Rep who helped find me tow information and shop locations. She made sure my kids and I was safe!!! Thanks!!

Bianca Morris 1/14/2020 5 stars

Corey Piper 12/12/2019 5 stars

Awesome

Andre Bennett 12/4/2019 4 stars

Albert911emt - 12/2/2019 5 stars

Jonathan Gregory 11/21/2019 5 stars

Great service and smiling employees

Cheetah OBX 11/21/2019 4 stars

Gino Colombo 11/19/2019 5 stars

Very friendly staff.

Mary Laposata 11/16/2019 5 stars

EMMANUEL PUNGTILAN 11/16/2019 1 star

Sylvia Randle 11/15/2019 5 stars

Ronald Julian 11/9/2019 5 stars

Tracy Johnson 11/8/2019 1 star

Dianne Bowen 10/30/2019 1 star

Very rude

Tavon Macklin 10/22/2019 5 stars

Tashia Scott 10/19/2019 5 stars

Linda Samuel 10/12/2019 5 stars

LARRY SMITH 10/9/2019 1 star

I went in at 12:23 and got out at 6:30. I came in for a simple Battery and a Oil Change. It took them 6 HOURS. They through off my Gas and Temperature Gauges and didn't know how to reset them. At first they said that they was not working. Then they ask me to bring my car back another day So they can try to fix the problem. I'm taking my car to Lexus and bring aaa the BILL. They don't know what they are doing....

valerie moore 10/1/2019 5 stars

Rogue Shadow 9/30/2019 5 stars

ok usa 9/28/2019 5 stars

sevencitiesjm 9/27/2019 5 stars

The staff is super helpful, they come out to you as soon as you walk in. The woman I talked to told about a couple different promos that will save me a good sum of money. Thank you making me feel like a valued customer

Will Myers 9/25/2019 5 stars

Great place

Jeff Sneed 9/17/2019 5 stars

Great customer service

Daley Kunze 9/17/2019 4 stars

Kelli Nesselrodt 9/17/2019 5 stars

Very kind people

Michael West 9/14/2019 4 stars

Willis Funn Jr 9/8/2019 5 stars

Excellent service

Gary Garcia 9/7/2019 4 stars

Good place to bring your car for repairs! Plus AAA discount too!

CJ Geoghegan 8/31/2019 4 stars

Good service...

Tracey “IgneousMouse” C 8/29/2019 5 stars

Great service. Quick responses.

SHELBY CULLOM 8/28/2019 5 stars

Charles Keys 8/27/2019 5 stars

Friendly service

Jack Kim 8/21/2019 3 stars

Tom Abel 7/18/2019 4 stars

ukuto pierson 7/6/2019 1 star

Since my last review I talked to Brent via phone he advised me that he will not be responsible for work that was warranted. Now this work if done would allow the car to pass Inspection. I then emailed Dak and Brent to simply put this in writing so far I have not received a response. I then emailed Shawn to either acknowledge that they are refusing to honor the warranty or refund the money as I requested in the email . Or at least sign it to say that his bosses are refusing to sign the email I received no response. Mind you that these emails were sent over the course of this month with no response. I then went to aaa and spoke with Shawn he told me that they were told not to sign by Dax . Now again all they were ask to sign and acknowledge was what Brent already said. When asked to contact Dax I was told no because he was vacation however was also told that if they needed a final response or emergency response they would be able to get a hold of him . You would think this would be an emergency. Now in that same breath was told the best way to get a hold of Dax would be email and that he would normally respond quickly. Well that's a lie too because I'm still waiting. In the meantime the car has not been fixed and the owner and I refuse to pick it up until we get what we asked for . This place has no accountability or responsibility. They over charge and they insult the intelligence of their customer which is disrespectful. Please do not deal with AAA any of them .

kip burns 5/24/2019 1 star

they took too long to fix my car 10 hours just to fix rear breaking system smh and still charged me over 500 bucks

Paul Casalaspi 5/21/2019 1 star

Brought wife's car for service since check engine light was blinking and car was riding rough. They charged $1200 to "fix" the problem. The next day the check engine light came back on. Brought the car back in, and they said the "computer was bad" and said to junk the car. We took the car to Axselle Auto Repair in Lakeside and they found a clogged fuel line, which was the cause of the rough ride and the check engine light. Car is running perfectly now. Don't ever go to this AAA service center for anything more complex than an oil change. They are either crooked or incompetent.

Larry Mitchell 4/19/2019 5 stars

Patti Fadden 3/16/2019 5 stars

Glen Forbes 3/13/2019 4 stars

bdsokol 1/22/2019 1 star

Moved this side of 288 and joined aaa for Christmas so thought I'd try em out. Quoted 1350$ in repairs, went to old shop and they got it done for 110. Not rich enough for this shop

Rob Mains 1/7/2019 5 stars

Went in for a flat repair and they found rear brakes metal to metal. Thank you. Great service and timely.

Douglas Veale 1/4/2019 4 stars

My car didn't start after they changed the battery, long story short, took them longer than they should have because they missed a few things and I had to remind them. They didn't notice the starter was bad. I upped to 4 stars because management showed interest in my complaint and have made an effort to fix it.

Heather Gomez 1/2/2019 5 stars

Not only do they meet my travel needs they also maintain my vehicle.

Kimberly Nichols 1/2/2019 5 stars

Honest people, it seems. Very happy with work done on my vehicle on several occasions

David Hunter 11/22/2018 4 stars

N'Jeri Johnson 10/23/2018 1 star

I will never ever ever recommend AAA Auto Car to anyone!! I had my car towed there on Friday after it would not start. I called on Saturday morning and spoke with Greg about my issues. He told me that after diagnosing the problem. I would need a mass air and battery - total $710 with labor. After replacing everything and they took it for a test drive, the car would not start again and they had to towed it back to the center. I spoke with Reggie after they towed it back and he told me that he would call me back, he never did and they closed at 5pm. After having my car for 3 days and having to call in another technician from another company to help solve the problem. They told me my car was ready to go. It has stop working again. The worse Auto Center ever!! I will definitely be reporting them to the highest person I can talk too!

Darius. Cox (lithium movment) 8/29/2018 5 stars

Clifton Rodgers 8/19/2018 2 stars

These guys were the best on price and service. But recently they’re cutting corners. It doing what I’ve asked. And here’s a perfect example. “Your cabin air filters are clogged on your wife’s Honda.” Then replace one of two filters. My opinion is the work load and constant switching of people has been bad for the customers experience. Sorry but some things need to change.

Mary Lowman 8/13/2018 5 stars

James Davies 6/18/2018 1 star

I only put one star because there was no option of 0 stars. I went to the car care center on Saturday to schedule oil change/state inspection on Monday @ 11:00 am. Dropped car off at 10:15 and told them would be back later to pick up. Returned at 5:30 and car had not been moved. No oil change and no inspection. No real reason why it wasn't done, just excuses. Offered for us to leave it overnight and pick up tomorrow...no the appointment was at 11:00 on Monday. No service manager to speak with and the counter guy had no answers. Have been premiere member for many years and will never, ever step foot in a AAA car care center again. Save yourself time and headache and go elsewhere. Awful experience!

Jonathan Vandermark 5/19/2018 5 stars

When my local repair shop closed due to owner's retirement, I was looking for a new home for auto care. This AAA center has answered the search. After two state inspections at this location, a 2003 F-150 last July and 2012 Passat this April, I am sold. Great work, friendly staff, and clean shop. I have found my new auto repair shop. Highly recommend.

Da'man Nats 3/25/2018 5 stars

I don't think I've ever seen a location that has a Car Care Center with car lifts to do minor repairs or checkups very nice all of this in this location when many other locations have closed down or are in the process of closing.

Robin Cosby 12/27/2017 5 stars

Clean and the staff is courteous

Kaos 12/24/2017 5 stars

Great staff and nice facility

Ethan Adams 12/11/2017 1 star

I brought my car to AAA off of hull st cause I was having trouble switching gears in my 5 speed. Other than that it was still perfectly drivable. Knowing my car I was thinking it was either the clutch master cylinder, clutch slave cylinder or both going bad that was causing the problem. I gave them my car to do a diagnostic that cost $110.99 to do. That's not included in the repair costs. I think that's ridiculous! And I'm a premier member! The diagnostic (done by Josh Fee) came back saying it's gonna cost $2030 too fix my car!!! That I would need a whole new clutch system, new battery, flushing the power steering system and a "power steering 2 part kit" (whatever that is) I find that unnecessary cause the clutch would never slip or grind, never had a problem with the battery. Not to mention, if I needed a new battery. I shouldn't be charged for one cause I'm supposed to get a free battery every calender year as a premier member. The power steering has nothing to do with the clutch and I never had a problem with the power steering in my car. So I told Josh Fee (the mechanic who diagnosed my car) "No thank you, I'm gonna take my car elsewhere for a second opinion." Keep in mind my car was still drivable when I brought it to them. When I pick up my car I find out its no longer drivable! Battery barely has enough juice to turn the car on, lights are flickering all over the car inside and out and it eventually dies, the clutch is slipping and grinding, it's all burnt up now! I could smell it! I had to have it towed to the other shop! So now I know for sure it's going to cost me big time to fix when it could've been just a few hundred dollars. This place are dishonest crooks that try to charge you for unnecessary repairs, have no integrity and is a complete rip off!!!!!! WAY over priced!! They just lost my business! Never bring your car here!!

Wendy Brown 12/3/2017 5 stars

Always fantastic customer service! Exactly what I expect from AAA. My car was overheating and I went to this shop. They went above and beyond to help me. Stranded with no other choice, they kindly temporarily fixed my car. Then when it was best to leave it to be fixed, they drove me home. I highly recommend this store for all of your AAA needs. Thank you Swift Creek AAA.

Ken Fritz 11/21/2017 5 stars

Brought my car in - or rather the tow truck brought my car into this AAA Car Care facility and I feared the worse. Three hours after the tow truck left my house, I was called letting me know what the problem was and if I wanted it fixed, they would send a car to pick me up in 30 minutes. Done and done!! The care now runs great, the bill was fair, and the customer service was superior! Very happy with the people there. Should I need service again, I won't think twice about bringing it there.

Justin Texeira 11/21/2017 5 stars

What a fantastic service experience. The care car team is fantastic and the car care manager is my hero. They have always been direct and honest with me and my wife. They really go the extra mile to take care of their customers. I'm very glad to have them as our local car care..

Jeff Swanson 11/20/2017 1 star

take my Mercedes in because a bulb is out on low beam. Tech spends 5 minutes "researching" online. Says "that will be $300 as we have to take the bumper off to replace the bulb." I call a buddy of mine who works on cars, he calls me back in 5 minutes and says bring over a 6 pack of IPA's I got this. Bulb changed in 30 minutes and was $19... for the part. Won't be using this place again.

Carol Hathaway 10/30/2017 5 stars

Exceptional service and extremely friendly staff. Ask for Tammy.