AAA takes the safety and well-being of our Members and Associates very seriously. As we continue to monitor the circumstances surrounding the coronavirus, we are taking the necessary precautions to stay safe as we serve you. To learn more about how AAA is working to protect our Members and our Associates, please visit our COVID-19 safety page.
We are all about Safety – on and off the road – and an important part of that is making sure all of our Members know how we operate. AAA roadside assistance does not cover your car; AAA covers YOU as a Member in any car you are driving or riding in.
To get Roadside Assistance, YOU need to be with the vehicle at the time of disablement and service. When the AAA representative arrives you will need to show us your driver’s license. Your membership benefits, like Roadside Assistance, cannot be used by any other person.
AAA membership with roadside assistance is designed to help you when the vehicle you are in is disabled. By the way, AAA considers a disabled vehicle, a vehicle that is broken down and you are unable to drive. Our goal is to get your car running again. If we are unable to, our goal is to move your vehicle to a place of repair.
Here are some other important things to be aware of:
While AAA will do all we can to assist our Members, we reserve the right to deny coverage at our discretion.
*Some toll roads and some limited access highways provide their own roadside assistance and will not permit AAA to come to your assistance. You should request that they tow your vehicle to their lot off the toll road so that you may contact AAA to request service. In some instances some of the providers will accept your membership card in lieu of payment to remove your vehicle from the toll road or limited access highway. Otherwise, pay for the service and get an itemized receipt, which you may submit to AAA for reimbursement consideration.
**Products and services are subject to change without notice.