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Contact Center Careers

Our Contact Center team supports our Members and Customers in finding the right products for them and providing tailored support to callers. You will collaborate with other Associates virtually while working from home where we provide the technology and training you need to be successful.

Grow your career with aaa

Club Owned Repair Contact Center

Our Club Owned Repair Contact Center plays a crucial role in connecting customers with our automotive services. Associates in this center manage both inbound and outbound calls to schedule repair appointments at our stores, provide detailed information about repair services, and assist with pricing inquiries. They serve as the first point of contact for customers seeking reliable automotive support, ensuring a smooth and efficient experience.

Scheduling Advisor

Contact Center Supervisor

Contact Center Operations Manager

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Dispatch Operations Contact Center

Our Dispatchers play a vital role in a fast-paced, mission-critical environment by coordinating roadside assistance services for AAA Members. Available 24/7, they communicate directly with service providers and Members to ensure timely, efficient support—prioritizing safety and delivering exceptional customer service every step of the way.

Dispatcher

Dispatch Supervisor

Dispatch Manager

Senior Dispatcher

Dispatch Coordinator

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Member Contact Center

Our Member Contact Center supports our Members by offering a range of AAA membership levels and products, while also helping them make the most of their membership benefits. Associates in this center play a key role in driving membership growth, with sales goals tied to success of their role.

Membership Contact Center Sales Associate

Member Contact Center Supervisor

Member Contact Center Manager

Member Contact Center & Roadside Assistance Managing Director

Membership Retention Associate Specialist

Membership Retention Specialist

Membership Retention Senior Specialist

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Roadside Assistance Contact Center

Our Roadside Assistance Contact Center operates 24/7 in a fast-paced, high-volume environment, providing timely support to AAA Members who need emergency roadside assistance at any hour. Associates handle incoming calls, accurately process requests, assist Members while in a stressful situation and provide clear instructions to ensure Members receive the help they need quickly. They also assist Members with questions about their AAA Membership benefits, helping to deliver an exceptional customer experience around the clock.

Roadside Assistance Counselor

Roadside Assistance Supervisor

Roadside Assistance Manager

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How we support you

Medical, dental and vision coverage
401(k) plan with a match up to 7%
Over 3 weeks of Paid Time Off (PTO)
8 paid holidays
Ability to work from home for select roles
Full-time and part-time positions
Shift differential for 2nd and 3rd shift schedules
Equipment and technology provided
Paid training
Variety of work schedules

The benefits and programs described on this page are provided for general informational purposes only. They are not a promise, guarantee, or offer of specific benefits, compensation, or employment terms. Any summaries are intended to outline potential offerings which may be available to eligible employees. Actual benefits, eligibility requirements, terms, waiting periods, costs, coverage levels, and carrier or vendor offerings may vary. Enrollment in any benefit is subject to the governing plan documents, insurance policies, and company policies, each of which will control in the event of any conflict with the information on this page.

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