Contact Center Careers
Contact Center Careers
We are there when our Members need us most providing timely support, guidance, and solutions during critical moments such as when Members are broken down on the side of the road. As a Contact Center Representative, you play a vital role in resolving needs with care and expertise.
In this fast-paced, remote environment, you’ll assist Members over the phone by providing personalized support and recommending the right products and services to meet their needs.
We are hiring professionals who thrive in a customer-focused setting, communicate effectively, and are committed to delivering reliable, high-quality service in every interaction.
In this fast-paced, remote environment, you’ll assist Members over the phone by providing personalized support and recommending the right products and services to meet their needs.
We are hiring professionals who thrive in a customer-focused setting, communicate effectively, and are committed to delivering reliable, high-quality service in every interaction.
Grow Your Career With AAA
Club Owned Repair Contact Center
Club Owned Repair Contact Center
Our Club Owned Repair Contact Center plays a crucial role in connecting customers with our automotive services. Associates in this center manage both inbound and outbound calls to schedule repair appointments at our stores, provide detailed information about repair services, and assist with pricing inquiries. They serve as the first point of contact for customers seeking reliable automotive support, ensuring a smooth and efficient experience.
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Scheduling Advisor
Contact Center Supervisor
Contact Center Operations Manager
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Dispatch Operations Contact Center
Dispatch Operations Contact Center
Our Dispatchers play a vital role in a fast-paced, mission-critical environment by coordinating roadside assistance services for AAA Members. Available 24/7, they communicate directly with service providers and Members to ensure timely, efficient support—prioritizing safety and delivering exceptional customer service every step of the way.
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Dispatcher
Dispatch Supervisor
Dispatch Manager
Senior Dispatcher
Dispatch Coordinator
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Member Contact Center
Member Contact Center
Our Member Contact Center supports our Members by offering a range of AAA membership levels and products, while also helping them make the most of their membership benefits. Associates in this center play a key role in driving membership growth, with sales goals tied to success of their role.
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Membership Contact Center Sales Associate
Member Contact Center Supervisor
Member Contact Center Manager
Member Contact Center & Roadside Assistance Managing Director
Membership Retention Associate Specialist
Membership Retention Specialist
Membership Retention Senior Specialist
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Roadside Assistance Contact Center
Roadside Assistance Contact Center
Our Roadside Assistance Contact Center operates 24/7 in a fast-paced, high-volume environment, providing timely support to AAA Members who need emergency roadside assistance at any hour. Associates handle incoming calls, accurately process requests, assist Members while in a stressful situation and provide clear instructions to ensure Members receive the help they need quickly. They also assist Members with questions about their AAA Membership benefits, helping to deliver an exceptional customer experience around the clock.
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Roadside Assistance Counselor
Roadside Assistance Supervisor
Roadside Assistance Manager
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How We Support You
Medical, Dental And Vision Coverage
401(k) Plan With A Match Up To 7%
Over 3 Weeks Of Paid Time Off (PTO)
8 Paid Holidays
Ability To Work From Home For Select Roles
Full-Time And Part-Time Positions
Shift Differential For 2nd And 3rd Shift Schedules
Equipment And Technology Provided
Paid Training
Variety Of Work Schedules
The benefits and programs described on this page are provided for general informational purposes only. They are not a promise, guarantee, or offer of specific benefits, compensation, or employment terms.
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Stay Connected And Never Miss Out On Your Next Career Move
Stay Connected And Never Miss Out On Your Next Career Move
Always open for the best talent. We will reach out to you.