3 reasons why AAA Roadside Assistance may be better for you than Roadside Assistance through your auto insurance
November 14, 2024·3 min read
AAA Roadside Assistance vs. roadside assistance from an insurance provider: Which is better?
When it comes to roadside assistance, drivers have two primary options: Dedicated services like AAA Roadside Assistance, or the ones offered by many insurance companies. While each have benefits, more than 60 million people trust AAA for their roadside assistance needs. Read on to understand the difference between the options.
Benefits of AAA Roadside Assistance
AAA has been a trusted provider of roadside assistance for over a century, offering a wide range of services. Members can choose from different membership levels (Classic, Plus, and Premier), each with varying levels of service. At a minimum, AAA provides services like towing, battery jump-starts, flat tire changes, fuel delivery, and lockout services. Higher-tier plans offer benefits like longer towing distances and more comprehensive services.
One of the primary benefits of AAA is that it has a presence across the U.S. and Canada and a vast network of contracted service providers, ensuring that no matter where you are, help is just a phone call or tap away.
Plus, over the last 100 years, AAA has built a reputation for prompt, dependable service. AAA’s experience and specialization in roadside assistance means its processes are streamlined and efficient, getting you back on the road faster. Members often praise the quick response times and professional service.
Does my auto insurance include roadside assistance?
Insurance companies often offer roadside assistance as an add-on to your auto policy. The services provided are similar, including towing, battery jump-starts, fuel delivery, and lockout services; however, the coverage can vary significantly depending on the insurance provider and the specifics of your policy.
Let’s talk about some of the reasons why AAA Roadside Assistance beats all major competitors—including New Car and Insurance programs—in customer satisfaction.*
While insurance companies usually have established networks of providers, the quality and speed of service can depend on the insurer and your location, which can mean longer wait times or inconsistent service.
Some insurance providers offer limited hours of service. AAA Roadside Assistance is available 24/7.
Also note that while most major auto insurance providers do offer roadside assistance, some of the smaller carriers don’t offer the service at all. Depending on your carrier this may not even be an option available to you.
Why choose AAA over insurance roadside assistance?
Not only does having a AAA membership give peace of mind while you’re on the road, but it also comes with a variety of other auto, travel, entertainment, and financial services benefits including:
Discounts on travel, entertainment, and retail
Access to member-only insurance and travel offers
AAA Auto Repair and other automotive services
Unlike AAA, insurance roadside assistance is not a membership-based service, which means you don’t get additional perks like discounts or travel planning services. Customer service may also vary widely, which can quickly make a stressful experience even worse.
Generally, if you’re looking for a comprehensive roadside assistance program with additional benefits and a strong track record of reliability, AAA Roadside Assistance is the way to go.
*2023 U.S. Market Share & Competitive Satisfaction Report.