Flight Delayed Or Canceled? Here Are The First Steps You Should Take

Tips to handle a delayed or canceled flight

Flight Delayed Or Canceled
AAA The Extra Mile Background Shape
Ben Szweda
Benjamin Szweda
May 29, 2024·3 min read
Proactive

Be proactive

Get to your destination as directly as possible. Even if the ticket costs more, consider a nonstop flight. Also, opt for a flight earlier in the day for two reasons. First, weather events are more common in the afternoon. Second, for the first flight of the day, the airplane is likely already parked at the airport, so you don't have to worry about the plane you're scheduled to fly on not arriving.

Check your flight status frequently. Download the airline's smartphone app and turn on push notifications so you receive alerts to any changes, sometimes even before gate agents make announcements. You can monitor the status of your inbound aircraft and get a heads-up on potential delays this way.

Book your flight directly on the airline's website or with a travel agent to ensure a smooth customer service experience should something go wrong. Avoid discount websites or online travel agencies, as in many cases, changes have to be handled directly with these groups rather than with the airline directly.

Cancel yourself

Cancel yourself

Airlines will often issue travel waivers ahead of anticipated bad weather or if they expect to be overwhelmed. This is your opportunity to consider if you really need to travel on the specific dates you booked. You can usually reschedule flights to depart or arrive a few days earlier or later and avoid paying fare differences. As long as your destination remains unchanged, this can be a helpful way to get a nonstop or more timely flight.

Plan for cancellation

Plan for cancellation

Before you head to the airport, write down the flight numbers and times of flights you could alternatively take to get where you need to go. This is another good reason to fly in the morning as you have more options to fix problems throughout the day. In this case, don't only consider nonstop flights, search flights with connections, including ones in different regions of the country where weather is likely different. Also, consider nearby airports that may be a short car ride away from your desired destination.

Delayed

When delayed or cancelled

If cancellation occurs, try to get help in various ways. First, by all means, get in line to speak with a customer service agent (in the airline's club lounges if you have access), but also do the following things simultaneously.

Check the airline's app or website, as you may have been automatically rebooked. Review any changes and attempt to rebook yourself if you can.

Call the airline using the preferred number that matches your status if you have access. Try using international call center numbers where you may experience a shorter hold time.

Reach out to the airline on social media. Agents are responsive on Twitter and Facebook and wait times for help can be shorter.

When you get help through whatever medium, don't just tell the representative your flight was canceled - ask them to consider your pre-planned solutions.

Share

Roadside Assistance



    Not a member?

        Copyright ©2025 AAA Club Alliance Inc.